Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

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“Really slick service. Very strong fulfilment, exceptionally quick, and my delivery team was first class. Great item, too. Recommended.”

Helpful Report

Posted 4 years ago

“Great service only issue is the huge amount of packaging that isn't recyclable. Definately could use less and be more environmentally considerate.”

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Posted 4 years ago

“Very disappointed with this company!! They have lead me on with my bed I ordered took payment and made me wait 3 months only to send an email the day before delivery to say that my bed will come in another 2 months time. I asked to make a complaint about this and was promised a call back and not heard from them. It’s terrible customer service! Why take payment if you know you gave never had it in stock and to make me wait 5 months in total! Stay away from this company. Very unprofessional.”

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Posted 4 years ago

“We purchased the Lotti 2 seater, in Mustard Yellow sofa, and absolutely love it. The couriers delivered the sofa swiftly and were very professional. Thank you.”

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Posted 4 years ago

“2nd time I’ve ordered and impressed yet again, cheapest on the market for the desk I got even with the delivery price added on, prompt delivery and great communication”

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Posted 4 years ago

“We ordered a summerhouse, communication was very good, kept us updated on delivery date and time and also driver phoned to say how long he would be with the delivery. The order & delivery was less than a week. We have not been able to erect yet due to weather but really pleased with quality.”

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Posted 4 years ago

“Absolutely fantastic! From ordering, delivery date, packaging and seller communication it all went very smooth. The furniture, dining set, is amazing, lovely quality, looks more expensive that it was, I'm over the moon with my purchase, thanks.”

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Posted 4 years ago

“Excellent service. Benches lovely and very sturdy.”

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Posted 4 years ago

“My order of the gorgeous orange velvet love seat, was delivered quickly and well packaged. Absolutely love it, good quality for a good price and is comfortable.”

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Posted 4 years ago

“This is the second time we have placed an order with Furniture 123 and again we are very pleased with the quality of the items. Excellent customer service too, from the lady I spoke to on the phone regarding a query with our order a couple of weeks ago, and the delivery man. Thank you very much.”

Helpful Report

Posted 4 years ago

“Delivery date was changed a number of times, on the up side I was kept informed of this. When it finally arrived box damaged but fortunately, the underside of the table not the top. Be aware that when it says "assembly required" it means EVERYTHING. You are basically buying a box of pieces of wood, screws and hinges, usually when you buy a self assembly table the structure that holds the legs on is already attached. Not this one! Very few guide holes either. Instructions are fine to follow though but when assembled the drawer doesn't sit quite straight (and there were guide holes for this so not my poor assembly!). In addition, to put up the sides, two strips of wood slide out and the table top rests on these, unfortunately these sit too low and the top is therefore at a downward angle - will need to attach something to these to remedy it. Again, not down to poor assembly, the gaps the wood slides through are already there. Apart from that it's fairly sturdy once made, it's an ok table, but I am a bit disappointed and not sure I would buy from this company again - unless I could go and look at the furniture first - I suppose that's the problem with buying online. So to sum up, not the best but not the worst either!”

Helpful Report

Posted 4 years ago

“Delivery on time and bed looked like it did in the picture with clear instructions.”

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Posted 4 years ago

“Brilliant service the product was amazing will definitely shop with them again”

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Posted 4 years ago

“Great value and a really lovely product. Delivery was very quick. Will use this company in future!”

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Posted 4 years ago

“I don’t often leave reviews but after I ordered this product, the mid sleeper in pine with pullout desk and drawers, I read some some not too positive stuff from other customers. I got a little worried about the overall quality as some reviewers had found and also a few people suggested it was impossible to build. The product is pretty solid and was extremely well packaged. It’s pine so a soft wood and as pine goes it’s at the softer end of the range but the design is pretty good and results in a very sturdy bed frame. The build is very intuitive and the instructions are great and it only took me a couple of hours. If you are used to building flat pack furniture there is nothing unusual or difficult about construction. Might be a little on the expensive side but for ease of purchase and excellent delivery it seems worth it to me.”

Helpful Report

Posted 4 years ago

“Perfect my son loves his new bed. The delivery drivers where very sweet they left the boxes by my front door. It did take a little longer than usual to put together however the instructions where clear and easy to understand. The bed is very sturdy and of a quality material. Highly recommend it to anyone.”

Helpful Report

Posted 4 years ago

“Fast delivery, two days and info all the way. Well packed, desk and office chair. Very pleased with the desk but chair took bit of sweat to assemble and resorted to brute force. Would use company again.”

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Posted 4 years ago

“Bed was very good value for money. Delivered on the appointed date.”

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Posted 4 years ago

“Very happy with settee and great service”

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Posted 4 years ago

“This company takes your money says goods have left there warehouse and then tell you they have no stock when you chase them they will not answer messages and fob you off all the time when you do get through Avoid at all cost still waiting for refund They need reporting to trading standards”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews