Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,906 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent much better than picture shows I am so proud to say to people it's a must have and we'll worth every penny.”

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Posted 9 months ago

“Excellent timekeeping and communication throughout. Very polite and helpful in unwrapping my sofa and disposing of the packaging.”

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Posted 9 months ago

“Unfortunately our outdoor dining set table was faulty and it took several phone calls to have a new one delivered. We were promised a full refund of the delivery fee but have not received anything ( yet). The furniture are very nice and comfortable and easy to install.”

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Posted 9 months ago

“Good quality item , exactly as it looked on line, delivered on time.”

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Posted 10 months ago

“Great value for money, really pleased with our Valencia wardrobe and dressing table, had a couple of parts that needed replacing and dealing with their customer service was brilliant, were replaced very quickly by a very good customer service team. Will definitely use again.”

Furniture 123 5 star review on 18th June 2024

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Posted 10 months ago

“Thank you - delivery on time - product in good condition”

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Posted 10 months ago

“Good communication, delivery on time by professional guys, and product exactly as described.”

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Posted 10 months ago

“Good service. Quick delivery. Good quality item.”

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Posted 10 months ago

“Easy website. Quick delivery. Great quality wardrobe and chest of drawers. Much better quality than I was expecting for the price. Gorgeous white gloss well packaged . Would certainly use the company again.”

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Posted 10 months ago

“Really happy with this beautiful stool.”

Furniture 123 5 star review on 5th June 2024

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Posted 10 months ago

“Excellent service and the quality of the pergola is excellent .brilliant for the price and looks great”

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Posted 10 months ago

“Very easy site to navigate, purchased 3 blue belt bar stools for our new kitchen that look amazing. Great product, does exactly wot it says on the tin Paul Essex”

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Posted 10 months ago

“They answered any questions I had ,it was a quick delivery and an excellent quality pergola that looks great on my patio .”

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Posted 10 months ago

“Cream pine chest of draws and matching bedside tables. Fab price good quality . Delivery was excellent came the following day can’t fault customer service. Would order again if needed anything.”

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Posted 10 months ago

“Excellent from send a swatch right through to receiving the item. Really pleased with this lovely dressing table stool.”

Furniture 123 5 star review on 1st June 2024

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Posted 10 months ago

“Very good service many thanks”

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Posted 10 months ago

“Furniture was delivered quickly and was gorgeous - so shame about shocking communication. I ordered two sofas and was told no issue with first one. However for second sofa, within 48 hours I was told 5 different things (via the website, emails, my customer account, phone call) - that the sofa would be delivered in 7 weeks, in 3 weeks, in 3 days, in 2 days and that it had already been delivered! I was totally confused. I received a lovely sofa very quickly - but the stress and confusion caused by poor customer communication, spoiled what would otherwise have been an excellent experience.”

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Posted 11 months ago

“No bother returns policy and helpful staff.”

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Posted 11 months ago

“Any problems are sorted very quickly.”

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Posted 11 months ago

“Ordered on the Saturday and it arrived in the bank holiday Monday !! Couldn’t ask for a more seamless purchase and delivery . Love my new chair only thing would be I would have liked it a little more in length … it’s not a massive seat , but either way I love this loveseat !!! Would fully recommend !!!”

Helpful Report

Posted 11 months ago

Furniture 123 is rated 4.5 based on 5,906 reviews