Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a high shine table and it’s come scratched. Kinda noticeable.”

Helpful Report

Posted 8 months ago

“This is an outstanding company. Top quality stuff and the customer service is outstanding. Everything is done in a timely fashion. If something goes wrong, they turnover time is so quick you don’t even notice. Brave cause they don’t make them like this anymore.”

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Posted 8 months ago

“Am very happy with their service. Thank you.”

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Posted 8 months ago

“Very good service, delivery was quick and efficient. Although the unit I ordered was damaged, this was replaced very quickly and all matters resolved.”

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Posted 8 months ago

“Fantastic reliable and fast service”

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Posted 9 months ago

“Ordered a white gloss Sideboard and 3 draws, and bkack metsl legs. Good quality heavy material, which was self assembly. Good delivery with courteous drivers . Well.packed. took 90 minutes to assemble but reasonable instructions. Beautiful unit once finished, soft close door and draws. Very happy with quality and overall would order through furniture 123 again.”

Helpful Report

Posted 9 months ago

“We were sceptical as we've ordered a unit online previously and the quality was terrible but we are really pleased with this one. Everything is well made and strong in construction, even the drawers have a strengthening bar in the base. As with all these self erect items the instructions could be a bit clearer but we got it together eventually! Overall a very happy customer”

Helpful Report

Posted 9 months ago

“I ordered a grey headboard which came in four panels, it was sent very quickly, I had a good experience with Customer Services, overall, I am very happy with my headboard. It was more reasonable than another headboard I was going to order from a different website, so I am glad I found the one on furniture, 123.”

Helpful Report

Posted 9 months ago

“We have been very happy with furniture 123 and All the team who helped us with getting a fire returned after it had become faulty and get a replacement back to us. They were patient efficient and very quick to respond . We now have a lovely fire working well, at a good price and would like to thank all at furniture 123. Would recommend them highly.”

Helpful Report

Posted 9 months ago

“Furniture looks and feels great. It was easy to build. The price was very competitive.”

Furniture 123 5 star review on 27th February 2024

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Posted 9 months ago

“Ordered a coffee table which is beautiful it arrived on time looks exactly like the photo easy to assemble came built just added the legs. Very pleased. Will order more from you”

Helpful Report

Posted 9 months ago

“Gail harris, was very helpful when I phoned you I'm still waiting for my love chair I have the stool to match I'm hoping it will be delivered this week.”

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Posted 10 months ago

“Good price, delivered on time and courier service was great. No problems on assembly, good item”

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Posted 10 months ago

“Despite the premium rate phone number, they do reply to messages sent on the app Mon-Fri best. Their overseas call centre peeps did call me to sort things out when an item was delivered damage. They were very fair with this. On previous orders they replace items delivered broken, and you just arrange your own carrier and pay to return items unused you decide aren’t what you were expecting.”

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Posted 10 months ago

“Excellent service. Very fast delivery and really good quality chest of drawers. Highly recommended.”

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Posted 10 months ago

“Beautiful bed and excellent delivery service.”

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Posted 10 months ago

“Excellent service, excellent delivery next day!! Smooth transaction, requested invoice and had straight away- Re-ordered as our client was happy with the quality of the Black extendable table. Price was excellent also and will definitely use again and hopefully will do more business with in the future.”

Helpful Report

Posted 10 months ago

“I absolutely love this beautiful, huge footstool. It goes so well in my lounge area”

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Posted 10 months ago

“Flawless service. Fast delivery and sorted a problem when i had it with the order, cant complain”

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Posted 10 months ago

“I really happy with the delivery quick and on time and the communication was fantastic Thank you”

Helpful Report

Posted 11 months ago

Furniture 123 is rated 4.5 based on 5,868 reviews