Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on date requested, furniture looks good.”

Helpful Report

Posted 4 years ago

“I ordered a piece of furniture on a Sunday, with guaranteed delivery on the Tuesday. I checked to see if I had tracking details, only to notice the order has been delayed by 2 days, but the website gave me the chance to cancel the order without the fuss of calling and trying to sort this. As someone with anxiety this made me feel better about the situation and the company. I decided to wait, received the item and it is beautiful. Thank you for such a pleasant experience.”

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Posted 4 years ago

“Great chairs, perfect finishing. Even better than described. Comfortable and cosy match perfectly with our dining room. Great service and immediate delivery.”

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Posted 4 years ago

“Quick delivery and good quality. I would definitely purchase from here again.”

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Posted 4 years ago

“I love it.”

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Posted 4 years ago

“First thing I ordered I was very pleased with the service & the item, I haven’t had my delivery yet for second order I’m still waiting, said earlier delivery when I ordered but taking about 12 days, & I wish now to cancel part, thanking you.”

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Posted 4 years ago

“I am really looking forward to getting my wardrobes built. Delivery was excellent and on time.”

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Posted 4 years ago

“Delivery was on the scheduled date given at time of order. Emails were sent to keep me updated. My daughter is thrilled with her new bed. Really good quality! Thoroughly pleased with this purchase and delivery.”

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Posted 4 years ago

“Was waiting a few weeks for the Tiffany console table to come back in stock! Website said del from 6th Oct So I Called their customer services who told me it was due in their November delivery.. on 6th Oct I went back to check and it had been reposted with a slightly different description. Ordered it with normal 3-5 working day delivery and it came next day! (Result) fairly easy to assemble took less than 1.5 hours. I don’t know why I assumed the drawers would be the push and open ones, so I’m slightly disappointed with those. However the unit is nice and feels sturdy. I’m using as a vanity table so does what it needs too. Not a fan on the Led lighting so just dont turn them on. But overall great service (once purchased) and beautiful table!”

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Posted 4 years ago

“Fantastic service very quick and friendly.”

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Posted 4 years ago

“Delighted with new bed, a little tricky to assemble but instructions were very detailed.”

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Posted 4 years ago

“Really happy with my purchase, great service and quick delivery. The table and chairs were easy to put together. I would definitely recommend Furniture 123”

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Posted 4 years ago

“Well made and sturdy bed. Looks very nice. Would recommend that there should be a way to stabilise the bed with a brake or something though as it can move sideways. Was disappointed that package opened in transit but got in touch with them and was assured they would help if anything was missing. Thankfully nothing was missing.”

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Posted 4 years ago

“Excellent customer service. Very helpful and quick to answer any questions and respond to queries. Product is excellent value for money.”

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Posted 4 years ago

“first purchase from furniture123 and what a great purchase it was , well built piece of furniture well i did build it but design great a certain swedish company should follow suit 1 problem a little more detail on the drawings how to stop the drawers from coming out but other than that 5 star product”

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Posted 4 years ago

“Delighted with my table and chairs also with the service 😊”

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Posted 4 years ago

“I have bought a few pieces of high gloss furniture from 123 and they don’t disappoint. Very well made and extremely sturdy.”

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Posted 4 years ago

“Great service loved that l could collect it and they were super helpful at Elland”

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Posted 4 years ago

“Disappointing”

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Posted 4 years ago

“There was a wait for delivery, was kept updated as the order progressed. Ordered the Hamilton pine drawer, Happy with my purchase as looks good and is good quality.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews