Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our item was recieved on time, the parcel delivery man was nice,our item was in perfect condition and a good price. I will use furniture 123 again thank you.”

Helpful Report

Posted 4 years ago

“Good storage, sturdy base. Nice colour, fits well into a small space. Perhaps a redesign around the bolster cushion attachment as can be flimsy.”

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Posted 4 years ago

“Ordering was easy uncomplicated and table came next day and was super pleased with quality of table excellent looks great Had search online for a long time this tabled ticked all the boxes”

Furniture 123 5 star review on 23rd September 2020

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Posted 4 years ago

“Very easy to put together and good product. Will recommend.”

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Posted 4 years ago

“Friendly service, great product, fast delivery.”

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Posted 4 years ago

“High quality materials, well designed easily consructed and strong. Very satisfied, would reccommend.”

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Posted 4 years ago

“Absolutely pleased with our Harlow Tv Unit , delivered on time , easy to erect. Did have a mark on the top of the unit when delivered , called customer services ,who promptly dealt with my problem and sent and new top out within no time at all A big thank you to you all at Furniture 123. Very happy customer. Will use again. Highly recommend A+++”

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Posted 4 years ago

“Great product thought it would be difficult to put together but it was quite easy highly recommend.”

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Posted 4 years ago

“Worst service I’ve ever had from a furniture company, was initially meant to receive my sofas July and the delivery date was changed 9 times and wasn’t delivered until September. No proper apology or explanation and had to take several day off work as annual leave due to the date changing to much.”

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Posted 4 years ago

“Prompt delivery. Hamilton cream and pine wardrobr, chest and bedside cabinet look great. Really pleased with my purchase.”

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Posted 4 years ago

“Very helpful and efficient Pleased with service and furniture chosen”

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Posted 4 years ago

“Good communication, arrived on time. Delivered to door. Excellent quality. Would recommend”

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Posted 4 years ago

“No problems with my order, delivery went very smoothly. 👍”

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Posted 4 years ago

“Lovely bed!! Would highly recommend and so my much storage space i dont know what to do with it!!”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Beautiful item, delivery driver was polite and professional. It’s a pity that some items take so long to be delivered.”

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Posted 4 years ago

“I bought an item long time ago with him But this time that totally went wrong delivered half of tv table and remains half were instead of tv unit (table) delivers 65 inch tv lol That’s still understandable anyone can make mistake for the driver but post delivery I can’t explain here because Of the delivery deiver even police have to involve as the driver deliver item where one were my tv unit box the remaining were 65 inch tv so after 4-5 hours later when I get call from the driver where he asked that he might deliver mistakenly 65 inch and I confirm with him and asks him but you delivered only one box my delivery so brig with you the remaining box but he turn round and said i delivered three boxes which were totally lie And after an hours later he make a drama in front of my door where I need to call the police and I request from my bank the payment and explain also the situation to their senior as well but nothing Will never recommend these people”

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Posted 4 years ago

“Excellent customer service from ordering, through tracking and to delivery. Nothing too much trouble. Delighted with every aspect of my purchase.”

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Posted 4 years ago

“Excellent customer service. The bedside cabinet I ordered arrived on the exact date and time that was allocated . The cabinet packaged well. I haven't had it assembled yet but it looks exactly like the picture.”

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Posted 4 years ago

“Very pleased with service and product. Would definitely recommend..”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews