Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived the following day, promptly. The yellow is bright! But cheerful, yes kegs old fashioned and dark finish ... but given the cost not bad.”

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Posted 4 years ago

“I ordered 6 dining chairs and they arrived quickly. The chairs are stunning and excellent quality. They are worth their price and infact look a lot more expensive than what we paid.”

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Posted 4 years ago

“Great quality fast delivery and excellent value for money would highly recommend.”

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Posted 4 years ago

“just what we wanted arrived when it said it would very easy to assemble completely happy”

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Posted 4 years ago

“I ordered extra chairs and Furniture 123 were honest about delay in delivery keeping me informed throughout. Chairs arrived on exactly the day they hadpredicyed. Excellent service. Would recommend to anyone. Oh! Chairs really good quality too!! Would buy from them again. Well done!!😊”

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Posted 4 years ago

“Furniture is great, unfortunately came without instructions! They did send them over quickly though so great service overall”

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Posted 4 years ago

“No mention that delivery is £25 before you check out, if you want free delivery it will take a month to come. Quality of the item is questionable, won't last 5 years and the finish is cheap. Plus you will get spam emails. Other than that paid delivery was fast”

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Posted 4 years ago

“Love my dressing table such a great price after looking round at other ones. The delivery was spot on I was kept informed at all times and the drivers where very help ful”

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Posted 4 years ago

“Brilliant Top quality Ordered Sunday morning arrived 8am Monday morning - amazing. Highly recommend”

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Posted 4 years ago

“Ordered my sofa on line and it arrived on time and was carried into the house by the two delivery guys. The sofa is exactly what I hoped for and I’m really pleased with it.”

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Posted 4 years ago

“Ordered Grey Kayleigh velvet chairs and Rhode Island round table. Chairs are good quality & look more expensive than price paid, & once put together table looks great too, would highly recommend 😊”

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Posted 4 years ago

“Delivery was quick and the delivery men were friendly and carried all the packages in, only disappointment was one of the packages was dropped on the vans floor but it was undamaged. The wardrobes are OK, you get what you pay for, even though I ensured they were square when I put them together the doors still don't fit properly and one of the drawer sides was damaged but I did a little repair and fixed it without sending it back. Overall as said you get what you pay for and they are OK for the money, I would use the company again”

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Posted 4 years ago

“Excellent service arrived as planned and now putting together easy to follow instructions 😀 looks great my little girl will be amazed on Christmas day!!!! Thanks”

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Posted 4 years ago

“Excellent service and good quality furniture.”

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Posted 4 years ago

“Love my new table.”

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Posted 4 years ago

“My pale grey blanket chest is really lovely plenty of storage space very pleased with the service J from Wirral.”

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Posted 4 years ago

“Ordered a dining table and chairs, was given a 4 HR time slot for delivery and told that we would receive a phonecall when 30 minutes away which never happened they just arrived. The delivery team did not wait for us to unpack to check sadly there was a couple of thin scratches on the table top but because of the hassle to repack and return we decided to just keep as. Overall very happy with product just a shame there are the 2 scratches which I keep covering with placemat.”

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Posted 4 years ago

“Really happy, we ordered a cabin bed and its better than we expected! Took a bit more than the stated 2hours to assemble but other than that brilliant!”

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Posted 4 years ago

“Ordered a bed & mattress set. Mattress arrived 2 weeks later. Staff very unhelpful & non committal. I was promised a £30 compensation, which never materialised. Communication with suppliers is clearly very poor and the customer pays the price.”

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Posted 4 years ago

“Really happy with the service and product would definitely recommend”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews