Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Speedy email confirmation. Delivery was prompt and correct. No faults and would be happy to use them again. Thanks.”

Helpful Report

Posted 4 years ago

“Easy to order delivery quick and furniture was as the photo displayed on the website. Very pleased.”

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Posted 4 years ago

“Apart from a change in delivery date, I cannot fault this company. I purchased a king size bed which was delivered by a very pleasant, efficient young man. It was fairly easy to put together and looks beautiful in our newly refurbed bedroom. The bed itself is good quality and seems solid. I'd certainly buy from furniture 123 again”

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Posted 4 years ago

“I have recently purchased 3 chests of drawers and 2 bedside cabinets from Furniture 123. They arrived on the due date and the driver telephoned about an hour before they delivered. It was all very efficient. The price I paid for the items is reflected in the quality. They are solid and glamorous and worth every penny. I am absolutely delighted with my purchase and the items have completely transformed my bedroom. I highly recommend this Company and would buy off them again. Thank you Furniture 123.”

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Posted 4 years ago

“Delighted with my TV unit - beautiful and well made. The delivery team were wonderful too.”

Furniture 123 5 star review on 17th September 2020

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Posted 4 years ago

“excellent service love my sofa”

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Posted 4 years ago

“Very happy with my tv unit had a bit of a problem with delivery due to stock but furniture 123 get me updated weekly would highly recommend there furniture it's of high quality and looks lovely , no problems at all with assemble all part were numbered so was straight forward to put together Looks more expensive than I actually paid”

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Posted 4 years ago

“Really happy with the two mink velvet chairs. They are good quality and value for money. Had a minor issue with some screws being missing but that was resolved very quickly with a new set sent out within days. Overall very happy!”

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Posted 4 years ago

“Delighted with toilet rail. Very sturdy. Feel completely safe. Exact right size. Would recommend to anyone with disability’s.”

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Posted 4 years ago

“Easy process. Delivered on time by 2 helpful men.”

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Posted 4 years ago

“Delivered on time. Very pleased with the furniture with no issues with assembly. Instructions were clear.”

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Posted 4 years ago

“Beautiful sofa at an amazing price. Delivery was punctual with no issues whatsoever. Would definitely recommend!”

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Posted 4 years ago

“Easy ordering, confirmation, speedy delivery, no messing around, fantastic piece of furniture.”

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Posted 4 years ago

“Very pleased with item & prompt delivery.”

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Posted 4 years ago

“Amazing quality and the delivery people couldn't have been nicer or more helpful, they offered to carry it up the 4 flights right to my front door and made sure if be able to get it to the room I wanted before leaving! Beyond thrilled! And the bed is beautiful, super soft so luxurious feeling.”

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Posted 4 years ago

“Great service from beginning to end and unit arrived within a week! Delivery was seamless. The quality is outstanding - much better than I had expected. A very sturdy unit. Took 2hrs to build but we'll worth it.”

Furniture 123 5 star review on 16th September 2020

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Posted 4 years ago

“Worst delivery”

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Posted 4 years ago

“Easy very quick and efficient”

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Posted 4 years ago

“Although product was delayed , regular updates were provided with new delivery date. Very pleased with product”

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Posted 4 years ago

“Really pleased with Furniture 123 it was great having such a quick delivery time for a sofa (less than a week). The sofa looks fantastic and so far the quality seems good although time will tell.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews