Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All Good, Quality product. Transformed my wife’s office area. Will definitely buy another product.”

Helpful Report

Posted 4 years ago

“Much better than I expected really good wood and good instructions to setup. Looks lovely in the bedroom. High recommend”

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Posted 4 years ago

“Excellent product and service”

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Posted 4 years ago

“8 days ago ordered with promise of next day despatch. Still not despatched and can't get through on the phone. Eventually on email asked if they could call me so I provided my mobile and 3 days on still haven't had contact. A Google of the company suggests they've gone in to liquidation, so I'll go via my bank if don't hear in next 24 hours.”

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Posted 4 years ago

“From start to finish total perfection, the delivery guys were among the best I have ever had. Thoughful, pleasant and very respectful.”

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Posted 4 years ago

“Very happy with the mid sleeper bed. Easy to assemble. Daughter loves it.”

Furniture 123 5 star review on 13th August 2020

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Posted 4 years ago

“Ordered a new mid-sleeper for my son on "Next Day" delivery. The delivery date communicated was actually a couple of days after the order but that was fine especially considering the Covid current situation. The bed was good value and was well packed, good quality and easy to assemble and my son is very pleased with it. Overall very happy with the service and would recommend.”

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Posted 4 years ago

“I really love the Sideboard I recently purchased from your company, a beautiful piece of furniture which succeeded my expectations! Thank you. Also the delivery men were very helpful did a great job in bringing the product into my home.”

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Posted 4 years ago

“Bed is absolutely gorgeous really well made and easy to put together..... only problem I had was my headboard got lost in transit but furniture 123 got it sorted it very quickly and new headboard arrived within a week”

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Posted 4 years ago

“Placed an order specifically with this company as they had better delivery times listed than elsewhere and they had the (paid) option of nextday/named day delivery. First they didn't deliver in a day or allow me to choose a date so I had to chase them up for a delivery date. Which meant I paid the extra delivery fee for nothing. Then the day before the delivery day they revised that estimate to November! Three months away! I've now tried to cancel the order but calling their phone line directs you to an email form (which I had already filled out) and I'm still waiting for even confirmation of cancellation. So currently I'm out £250 + delivery with no item and I've had to buy it elsewhere to get it in a reasonable time!”

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Posted 4 years ago

“Prompt delivery, great service and great product. Would definitely use your services again.”

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Posted 4 years ago

“Late delivery waited over a month Bedroom drawers on the weak side but overall look is good”

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Posted 4 years ago

“Still awaiting delivery we decided to order with this company for the delivery date still waiting now been postponed to 9 sept ordered 23 July!”

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Posted 4 years ago

“brilliant once again this is the first place i look now when i’m looking for anything for my home”

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Posted 4 years ago

“Only part of our order was delivered. Have not been able to contact anyone to confirm when missing item will be delivered. Poor after sales service.”

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Posted 4 years ago

“Very pleased with order process ,from customers services who rectified my delivery time as I made mistake. The delivery of the chair arrived within the allotted time .The chair is as described very happy customer .”

Furniture 123 5 star review on 12th August 2020

Helpful Report

Posted 4 years ago

“I have ordered a fireplace which was advertised as soft white. When it has arrived on Monday it is bright cream. The company have sent one text message to my request to return it confirming It is cream and not soft white as advertised and offered a £40. £450 may not be a lot to some people but it is to me and I’m sitting here with a fire I don’t want and I can’t get through to speak to anyone for the life of me 😭”

Furniture 123 2 star review on 12th August 2020

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Posted 4 years ago

“Fast delivery and helpful delivery drivers. The bed and the rest of the furniture was relatively easy to put up (took us 4 hours to put it all together but I'm not a whizz at DIY!) The instructions were easy to follow. My son is over the moon with his new bed and it feels sturdy. I'm a happy customer.”

Helpful Report

Posted 4 years ago

“I would never order or recommend this company for future reference.There have been several issues with my item and also delays and change in date of delivery for which I was emailed and told I would receive a refunded amount.i have not received this even after several emails to the company.The bed frame is much lighter in colour than the website picture and is not as robust as it looks.The base of the ottoman is shocking,it is flimpsy fabric that doesn't even hold as a base.The instructions are poor so for someone buying an ottoman bed for the first time will struggle to work out the mechanism.This bed is poorly put together and not of a good quality like the website displays.”

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Posted 4 years ago

“Delivered in the time slot given, very happy with the Windermere mid sleeper bed and Theo mattress, also found the bed easy to put together. Would recommend both products and our daughter loves them to.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews