Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, good comms & fast delivery. Perfect!”

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Posted 4 years ago

“Amazing bed! Really great bed and great service. Placed the order late on Thursday afternoon last week and paid for next day delivery. Got a tracking email, texts and phone call from the delivery driver and the bed was in my house by 11am the next morning! Would recommend this company and product to anyone”

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Posted 4 years ago

“Easy to use website and excellent next day delivery service.”

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Posted 4 years ago

“Came on time the customer care team brillant and loved the sales loo% happy with what I brought and very pleased with the service”

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Posted 4 years ago

“Great service delivery was on time and delivery crew helpful considering the COVID problems”

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Posted 4 years ago

“Order received ahead of schedule. Most impressed with the secure packaging. Very pleased with quality of goods.”

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Posted 4 years ago

“Absolutely fantastic build quality and instructions packed with polistireen better than any product I received amazing very happy”

Furniture 123 5 star review on 3rd September 2020

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Posted 4 years ago

“Very happy with my hallway bench. Good quality product arrived very well wrapped. Slightly smaller than I was hoping for but still an excellent product for the price.”

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Posted 4 years ago

“Avoid buying or prepared to be disappointed. Ordered another bed after been let down with my 1st order to only be emailed 5 days before the arrival date to be told it has been delayed by another 2 months considering I am in the process of decorating my bedroom this is far from ideal, cancelled the order & ordered a different bed from somewhere else which will be delivered this Monday Lets hope my refund is processed quicker than the 3 weeks a number of emails, calls I had to wait on my firs refund will never order again from this company SHOCKING SERVICE.”

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Posted 4 years ago

“Furniture was an excellent price and excellent quality!”

Furniture 123 5 star review on 2nd September 2020

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Posted 4 years ago

“Excellent ottoman, better than I thought. Quick fast delivery - really impressed and would definitely use again. Highly recommend this company.”

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Posted 4 years ago

“Bought a sideboard which I am delighted with and it was very well priced! Delivery was excellent, they were very helpful. No problems and would shop here again.”

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Posted 4 years ago

“Superb quality great customer service delivery on time Best Buy in a long time would definitely recommend company and this beautiful TV unit”

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Posted 4 years ago

“Order arrived on identified delivery date - delivery people telephoned prior to arriving at property.”

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Posted 4 years ago

“Really impressed with the quality of the bed. Very sturdy! My little girl loves it. Yes the slats are a little short if I had to pick a bone with with it, but they fit and are very think and sturdy.”

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Posted 4 years ago

“Ordered the item on 23/08/20 and it is now 02/09/20 and as yet it still has not arrived,am now having to pick up the item from the parcel depot!!!!have not had any feedback from 123 as to what is going on,will not be useing them again!!”

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Posted 4 years ago

“Good quality sky bunk bed product and great delivery service”

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Posted 4 years ago

“One stop shop, high quality items”

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Posted 4 years ago

“Excellent service all round. Very helpful salesperson and a very reasonable price. Ordered my bed around lunch time and it was delivered early the next day. Excellent delivery service, letting me know when they would arrive, and then arrived on time! Really happy with the quality of my purchase. I would definitely reccomend.”

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Posted 4 years ago

“Beautiful ottoman and exactly as shown on the website”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews