Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to track everything on time ,can't comment on the furniture yet as not put it together yet ,but can say all the components were in box .”

Helpful Report

Posted 1 year ago

“Excellent customer service and quick response.”

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Posted 1 year ago

“I purchased this bed because of its reviews but once I opened the package their was lots of marks ,scratches and damage in the bed ,the quality is so cheep and the wooden bars where we place the mattress has no wholes i have to do it by myself and it was so hard for me to make the wholes for screws and put the wooden bars, I don't recommend it at all since with this price I can get better quality with no marks and scratches, I'm super upset and not satisfied at all, ps I never post any review at all but this one annoys me alot especially the wholes I have to do it since it took me more then 6 hrs to build the bed .don't use them and don't buy from them anymore 😡😡”

Helpful Report

Posted 1 year ago

“I still haven't received my chair. It was supposed to be delivered 2 days ago, then yesterday, and finally, today. Each time the carrier, DPD, has gone to the wrong address, then claimed I wasn't in for the delivery! The 1st attempt was 12 miles away, yesterday was 6 miles away! Today, despite having an email last night that my delivery had been 'upgraded' and 'expedited' and would be here between 8am and 12. it has not arrived. I've called them and been told that my chair has been returned to Furniture 123!!?? I have twice messaged Furniture 123 to ask help, begging them to call me, find out what is going on etc? Apart from one message of apology, they've been glaringly silent on the matter - and have NOT called me, at all. I am down over £200, I have NO chair, no idea what is happening as no one is calling me back, and have lost 3 days of my life waiting in for a delivery that I'll never get back!! Brilliant service on behalf of the very silent Furniture 123!!!”

Helpful Report

Posted 1 year ago

“The first one was damaged by delivery service, on contacting the company it was returned and a replacement supplied.”

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Posted 1 year ago

“Bought white bedside cabinet . Grade A1 which was absolutely fine. Delivered on requested day by friendly staff. Self assembly was only ok. Disappointed had to pay delivery charge as returning customer. Website easy to use.”

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Posted 1 year ago

“Helpful staff, reliable service and good prices”

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Posted 1 year ago

“Nice product but sadly had to return it due to the color difference between the photo and real life. I appreciated the speed resolution to my case”

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Posted 1 year ago

“Arrived on time, really pleased with the table great size for a smaller room but will extend when needed .”

Furniture 123 5 star review on 6th August 2023

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Posted 1 year ago

“got item part damage got part refund”

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Posted 1 year ago

“Customer service team first class.”

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Posted 1 year ago

“Great choice of furniture with good value prices. Ordering was very easy with great communication regarding the status of order. Delivery was very speedy with a brilliant courier. Over all excellent experience and will use in the future.”

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Posted 1 year ago

“Loved the bed, good quality, delivered on time.”

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Posted 1 year ago

“Faulty sofa replaced very quickly, happy lady!”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Naveed was great and very helpful. 1 item was not delivered but they sorted promptly with no problem. 1 item had to be returned as the size was wrong but again picked up promptly and refund given quickly. Would recommend.”

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Posted 1 year ago

“Customer service was excellent. I ordered a water feature that was not as described. A collection was made very quickly and the full cost refunded”

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Posted 1 year ago

“Nothing wrong with the delivery, but we had to refuse it, because we thought it was fully assembled, but it was self assembly and impossible for my husband and I to assemble it.”

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Posted 1 year ago

“Ordered a sideboard, great value, easy to put together, clear instructions, looks more expensive than it was. Very pleased & would order again”

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Posted 1 year ago

“Ordered a daybed which is well made, solid and comfortable, the storage space of the drawers is not a lot but still useful. Took me quite long to build it but very happy with the result”

Helpful Report

Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,860 reviews