Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thieves , stole £170 of my money no refund we didn’t open the parcel in there 7 days policy as my husband passed away it was the 8 th day we opened it , ti find it broken despite sending a death certificate and death notice they refused to refund us , the stress and upset this caused me on top of losing my husband was the worst time of my life , reported to trading standards I urge anyone DO NOT order from this company”

Helpful Report

Posted 1 year ago

“Item was damaged very help and exchange no problem”

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Posted 1 year ago

“Excellent customer service, fast delivery, good price everything is good many thanks from you 👍”

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Posted 1 year ago

“Processed return /refund very quickly”

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Posted 1 year ago

“Quality of product and price was good, however delivery service was poor, delayed twice and then just turned up unexpectedly”

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Posted 1 year ago

“Good quality furniture at good price's, delivery company (the lady driver) went above and beyond with my order. Would definitely recommend using Furniture 123”

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Posted 1 year ago

“Part on bed broke. Contacted company and a new part was sent out in days. Fast efficient service”

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Posted 1 year ago

“Excellent purchase. Armchair arrived very quickly in excellent condition, well packaged and great communication. Delivery team were helpful and polite also with good communication.”

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Posted 1 year ago

“I am happily the product but I am not happy with DPF it took them to deliver 4 days, they did not deliver first or second day as they promised, I was lucky 3rd time. I should get my delivery money back.”

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Posted 1 year ago

“Easy to track everything on time ,can't comment on the furniture yet as not put it together yet ,but can say all the components were in box .”

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Posted 1 year ago

“Excellent customer service and quick response.”

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Posted 1 year ago

“I purchased this bed because of its reviews but once I opened the package their was lots of marks ,scratches and damage in the bed ,the quality is so cheep and the wooden bars where we place the mattress has no wholes i have to do it by myself and it was so hard for me to make the wholes for screws and put the wooden bars, I don't recommend it at all since with this price I can get better quality with no marks and scratches, I'm super upset and not satisfied at all, ps I never post any review at all but this one annoys me alot especially the wholes I have to do it since it took me more then 6 hrs to build the bed .don't use them and don't buy from them anymore 😡😡”

Helpful Report

Posted 1 year ago

“I still haven't received my chair. It was supposed to be delivered 2 days ago, then yesterday, and finally, today. Each time the carrier, DPD, has gone to the wrong address, then claimed I wasn't in for the delivery! The 1st attempt was 12 miles away, yesterday was 6 miles away! Today, despite having an email last night that my delivery had been 'upgraded' and 'expedited' and would be here between 8am and 12. it has not arrived. I've called them and been told that my chair has been returned to Furniture 123!!?? I have twice messaged Furniture 123 to ask help, begging them to call me, find out what is going on etc? Apart from one message of apology, they've been glaringly silent on the matter - and have NOT called me, at all. I am down over £200, I have NO chair, no idea what is happening as no one is calling me back, and have lost 3 days of my life waiting in for a delivery that I'll never get back!! Brilliant service on behalf of the very silent Furniture 123!!!”

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Posted 1 year ago

“The first one was damaged by delivery service, on contacting the company it was returned and a replacement supplied.”

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Posted 1 year ago

“Bought white bedside cabinet . Grade A1 which was absolutely fine. Delivered on requested day by friendly staff. Self assembly was only ok. Disappointed had to pay delivery charge as returning customer. Website easy to use.”

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Posted 1 year ago

“Helpful staff, reliable service and good prices”

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Posted 1 year ago

“Nice product but sadly had to return it due to the color difference between the photo and real life. I appreciated the speed resolution to my case”

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Posted 1 year ago

“Arrived on time, really pleased with the table great size for a smaller room but will extend when needed .”

Furniture 123 5 star review on 6th August 2023

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Posted 1 year ago

“got item part damage got part refund”

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Posted 1 year ago

“Customer service team first class.”

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,868 reviews