Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,876 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

Helpful Report

Posted 2 years ago

“Very good, efficient and great listening and communication”

Helpful Report

Posted 2 years ago

“This is my second bed I have purchased very good price and quality.,delivery was fast also I had a problem with one of the parts but after one call the new part was posted straight away cant fault after sales so all good”

Helpful Report

Posted 2 years ago

“Ordered a Pink love seat. Delivered quickly by 2 friendly guys. I was a little dubious about the quality of the seat as it was a lot cheaper than other places, but I didn't need to worry it's great! I will definitely buy from furniture 123 again .”

Helpful Report

Posted 2 years ago

“Absolutely wonderful. Sofa arrived quickly and on time- we were even offered an earlier delivery date ! Love the sofa- it's just perfect. Will 100 % use this company again.”

Furniture 123 5 star review on 1st October 2022

Helpful Report

Posted 2 years ago

“Very quick delivery and service considering I ordered on Saturday said midi sleeper bed would be here by Thursday or Friday and it was delivered early Tuesday. Have not unboxed as surprise for grand daughter so being put together friday.”

Helpful Report

Posted 2 years ago

“Reasonabley priced easy assembled nice product.”

Furniture 123 5 star review on 21st September 2022

Helpful Report

Posted 2 years ago

“Vert happy with my product I purchased the bedding box and was delighted with it”

Helpful Report

Posted 2 years ago

“Ordered online, I received a few emails telling me what was happening and when, delivery on time, product great, what's not to like :-)”

Furniture 123 5 star review on 17th September 2022

Helpful Report

Posted 2 years ago

“Furniture 123 were very helpful, i did have a problem, but they sorted it out for me! Many thanks.”

Helpful Report

Posted 2 years ago

“Ordered table and chairs middle part of the table scratched so they sent a replacement which was so badly packed the edge was mutilated . Still waiting for another replacement . Woman on phone told me they hadn't any more could I get one from somewhere else WHAT!!!!! Chairs so uncomfortable had to buy 4 replacements . So would I buy from this company again definately not.”

Helpful Report

Posted 2 years ago

“I wish i had never heard of you. Paid to choose my delivery slot. Items decided to arrive day before when they could not be left and were taken away. Was promised they would be resent. Only one of five items have arrived now and am still waiting on the rest. What a cowboy outfit”

Helpful Report

Posted 2 years ago

“Prompt efficient delivery. Product seems ok not finished unpacking yet. Ever hopeful”

Helpful Report

Posted 2 years ago

“Great product and customer service. Thank you!”

Furniture 123 5 star review on 8th September 2022

Helpful Report

Posted 2 years ago

“Item was delivered promptly and in perfect wrapping. Kept informed. I had a problem needed to contact service and they responded well. I contacted them a few times and could always speak with someone. Customer service was outstanding. Products are quality. My problem was resolved quickly. I would definitely shop here again.”

Helpful Report

Posted 2 years ago

“Really good value! Loving the loveseat we ordered, slightly disappointed that they don’t do a single chair or an armchair in the same style but really happy with the product !”

Furniture 123 5 star review on 4th September 2022

Helpful Report

Posted 2 years ago

“Ordered the Olivia 7 drawer chest of drawers in grey, along with 2 bedside tables. Upon delivery and unpacking, it became apparent that the paint to all three products was severely cracked and the finishing of the wood was rough and poor. I Arranged delivery for them to be returned and 15 days later I still have not heard a thing from Furniture123. Certainly be very cautious when dealing with this company. Would not recommend”

Furniture 123 1 star review on 2nd September 2022

Helpful Report

Posted 2 years ago

“Delivery was very quick items were just like in the picture and very good value will be buying from there again and would reccomend to anyone”

Helpful Report

Posted 2 years ago

“STAY AWAY! Absolute scam. Waited two months for delivery of sofa. Kept getting notice of delivery followed by delay notice up to day of delivery. Customer support have no idea where item is and just say well it left our warehouse. Lets see if I get my money back but doubt it! DO NOT BUY FROM!”

Helpful Report

Posted 2 years ago

“Love this site always have what I want easy to order brilliant prices loads to choose from fast delivery handled with care I highly recommend Furniture 123”

Helpful Report

Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,876 reviews