Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,907 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great post-sales online customer service - faulty part delivered within 48hrs . Very pleased”

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Posted 2 years ago

“The sofa I ordered is beautiful. The website was easy to navigate. My sofa was delivered quickly and with care within 2 days of my order. Thank you for a great service.”

Furniture 123 5 star review on 9th December 2022

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Posted 2 years ago

“All round terrible”

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Posted 2 years ago

“I had a few problems with items broken in transit and the customer care team have been brilliant with quick responses and resolutions. Thank you”

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Posted 2 years ago

“Very reasonably priced company with very nice items. My dining chairs were superb value for money and came ready assembled. The quality of them is excellent and I am very pleased. Communication from the company was great. There was an issue with delivery, but this was from the courier's side not from the company. They sill however offered to refund the delivery charge. This was done immediately. I will definitely use again.”

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Posted 2 years ago

“My bedframe has not arrived, it was due yesterday. I had a message from Arrow XL to advise it had been delivered to the wrong depot so currently I have no idea when it will be delivered. I am far from happy and would appreciate a call from your company tomorrow.”

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Posted 2 years ago

“When I opened the delivery it was damaged I tried to contact them there was no contact details so I now have a damaged goods”

Furniture 123 3 star review on 4th December 2022

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Posted 2 years ago

“Fast Delivery very good packaging and value for money product”

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Posted 2 years ago

“Customer service is faultless, problems and refunds sorted immediately no quibble. Prices are competitive Delivery faster than stated”

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Posted 2 years ago

“Hi, although I had a few complications receiving my delivery, but furniture 123 were very prompt in rearranging it. And process my refund for the items they couldn’t source.”

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Posted 2 years ago

“Robbers never gave us our refund heartless read the complaints page , had a death in family we were distraught opening a package last thing on our minds , we eventually opened it around 8 days later to find the mirror part of shoe store smashed despite me sending a death certificate because we hadn’t reported it in there 7 day policy they kept our money I reported them to trading standards I will never give up giving bad reports on this company even they stole £170 of my money at the most awful time of my life”

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Posted 2 years ago

“Great product and delivery. However I would have liked to have known that the fire surround was in kit form and thus needed to be built.”

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Posted 2 years ago

“Have bought furniture from 123 over several years and always thought it was good quality at a reasonable price. Having purchased a fire I needed to return it as did not match colour on photo. The customer service could not have been better and the matter was resolved straight away. Would recommend 123 both for price/quality and now for customer service!”

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Posted 2 years ago

“Item arrived exactly when expected. Ordered Friday afternoon and was here Saturday morning. Item was good quality and we are very happy with it.”

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Posted 2 years ago

“Service prompt with main delivery had a small problem with a couple of items showing damage very quickly replaced haven’t checked them yet but expect them to be ok.”

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Posted 2 years ago

“From start to finish alls was perfect couldn’t be happier with the whole process. Was kept well updated with messages and emails was given a delivery time slot and a call by the driver 30 minutes before he arrived, big respect to driver polite happy and chatty as for the product I’m over the moon superb quality strong very easy to assemble perfect colour looks expensive look’s bespoke very well packaged I think you could drop this from a great height and nothing would happen to it would recommend to anyone.”

Furniture 123 5 star review on 9th November 2022

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Posted 2 years ago

“Amazing from ordering to delivery was excellent service.quality product and easy to build.love my new table.”

Furniture 123 5 star review on 4th November 2022

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Posted 2 years ago

“Furniture 123 has always responded to my query quickly and comprehensively.”

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Posted 2 years ago

“Such a good experience shopping with Furniture 123. The delivery team were brilliant, really friendly. My daughter put the bed together herself. The price is a lot lower than other retailers. Great service, thank you.”

Furniture 123 5 star review on 28th October 2022

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Posted 2 years ago

“Always kept me updated weekly about my furniture as it was out of stock when I ordered it as soon as it was in stock They contacted me and delivered within a week very impressed with there company and service well done 👏”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,907 reviews