Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing, ordered on Tuesday arrived on Wednesday absolutely love it 😍”

Helpful Report

Posted 3 years ago

“Nice looking draws, not high quality closures though”

Helpful Report

Posted 3 years ago

“Great service.. ordered easily online and it arrived by 7:30am the following day. My daughter loves her new cabin bed thank you”

Helpful Report

Posted 3 years ago

“Had a little issue the the wardrobe I ordered which was delivered swiftly and the delivery team was superb, and the issue was resolved wonderfully well and I would recommend to family and friends without hesitation”

Helpful Report

Posted 3 years ago

“My experience of this company has been s**t. Order 2 pieces of furniture in Sep 20 had no contact but checked their website to find the furniture had been delayed. Then same thing happened again and again. Furniture finally scheduled for delivery tomorrow 15th Feb 21 and it's apparently been delayed again. Will be calling them first thing tomorrow to my money back. Utter a**holes!”

Helpful Report

Posted 3 years ago

“First time I have purchased anything from Furniture 123 and was really 8 pressed with ease and speed of delivery. I purchased a bed, it was very well packaged and delivery men were very good with delivery.”

Helpful Report

Posted 3 years ago

“Great service, delivery was on time and sofa is perfect! Will definitely order from here again!”

Helpful Report

Posted 3 years ago

“Perfect delivery on time drivers were brilliant and very friendly and observed social distancing, item was very well packaged and no damage, building tv unit was a breeze full instructions very easy to understand and all parts required were there, definitely will use again”

Helpful Report

Posted 3 years ago

“Very pleased with log store and the price which was very competitive. Delivered well ahead of schedule and service from courier was also very good. Would recommend and use again”

Helpful Report

Posted 3 years ago

“NOT USE THIS COMPANY!!! The product purchased was of so low quality we returned after a short while. When contacting customer services it turned out that their number is a chargeable number (0871) which is against consumer rights. I have reported this company and I advise you to AVOID”

Helpful Report

Posted 3 years ago

“Good communication throughout.good delivery well packaged. Nice looking furniture”

Helpful Report

Posted 3 years ago

“Purchased table and benches, happy overall, good quality for the price, just thought the finish would have looked a little different as obviously you don't actually see the product when ordering online. No problems with deliveries. Good reliable company.”

Helpful Report

Posted 3 years ago

“Beautiful piece of furniture and looks great in the room Also very well made Packaging top class and delivery on time and communication regarding delivery excellent So pleased with your company and will use you again”

Helpful Report

Posted 3 years ago

“So very impressed with my new fire and the delivery was excellent , ordered one day received it next day, the delivery men were so polite and helpful I would definitely recommend you to my friends”

Helpful Report

Posted 3 years ago

“Excellent service and delivery. We bought 6 dining chairs and we are so happy with them.”

Helpful Report

Posted 3 years ago

“Great service, great website with reasonable prices!! Love my loveseat sofa!!!!”

Helpful Report

Posted 3 years ago

“I bought a single winged bed,it is so pretty my little girl loves it.the mattress is super comfortable.” And the delivery men were super helpful.very good service.thank you.”

Helpful Report

Posted 3 years ago

“Good value for money. Quick delivery and communication.”

Helpful Report

Posted 3 years ago

“Great communication, perfect delivery, on time. Thrilled with my item its stunning.”

Helpful Report

Posted 3 years ago

“Safina Charcoal Roll Top Ottoman Bed Very happy with the service. Ordered on the Friday, delivered on the Saturday. Good quality materials and easy to follow instructions. Took two University undergraduates just under 2 hours to leisurely assemble it, helped by them each having the correct 2 tools plus a rubber mallet for attaching the wooden slats into their plastic holders. Very happy with the bed which we coupled with a Travelodge dreamer mattress. Recommend retightening all bolts after a couple of weeks. Ottoman works well, easy to lift and put down as long as you fit the parts exactly as it says and ensure the mattress is on the bed! One thing that caught us out is that we measured the width to ensure it fitted our space but not the length, assuming it would be the same as our old double. Because of its nature the Ottoman has a 5cm border all the way around it. Not a major problem but worth noting! Very happy with our purchase. Headboard is very comfortable and the charcoal mock velvet looks very smart.”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews