Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with my dining chair and armchair. Everything went according to plan.”

Helpful Report

Posted 4 years ago

“Great service /communication great would recommend”

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Posted 4 years ago

“Wanted an extending table and 4 chairs and saw a good offer. Ordered online and the stuff arrived two days later and the delivery men were great. Easy to put together, even for an oldie like myself. My missus returned home later in the day and was really pleased with the whole dining set. Good price, great delivery, good quality ---couldn't ask for more!”

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Posted 4 years ago

“Product as described. Bit odd that directions are in box 4 and not 1, but managed to put bed and units together with no hassles. Looks great, daughter loves her bed and hiding underneath. For a small bedroom and works well doesn’t take over the room. No parts missing or damaged. No wood split during building process. Drawers unit and desk are very sturdy, good quality. Worth the price. Very pleased with this purchase. Five stars!”

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Posted 4 years ago

“Perfect from start to finish highly recommended 👌”

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Posted 4 years ago

“All my family members loved our table and chairs is it great value great quality for your money.”

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Posted 4 years ago

“Our furniture arrived a week late and when it did only half of the order arrived”

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Posted 4 years ago

“I ordered an item that I was told was in stock-or I would ordered elsewhere. After a few days I received an email to say that delivery would be 4 weeks. Why when it is in stock?? And just one week into the wait time I receive an email (today) asking me to write a review of the purchase and service. Not received either yet! Should be zero stars but that is not an option.”

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Posted 4 years ago

“TV Cabinet/Stand arrived on the day promised and the delivery guy was very helpful. Unit is really well made and was easy to put together. It looks stunning. Only issue is that the drawer runners do not line up and thus the drawers do not align accurately. (This is a comment I have seen before regarding this unit). With some very careful DIY attention it is now looking as it was supposed to. Shame they could not get that right as the rest is first class.”

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Posted 4 years ago

“Found on google price was expensive but when tv unit arrived you could see why the quality was 1st class looks amazing thank you delivery man very helpful as well and called when near”

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Posted 4 years ago

“Delivery was very quick on the day. Very helpful delivery team. I haven’t unwrapped the items yet but hopefully the standard will be great.”

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Posted 4 years ago

“The bankbed that is definitely worth the money arrived on time and help me to choose mattress and all everything is spot on. One thing could be improving the drover unit not working smoothly the size of cabinets compared to drawers is little too tight. Definitely recommend this company.”

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Posted 4 years ago

“Great price quality and delivery on time”

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Posted 4 years ago

“I ordered bunk beds which where delivered fast and I really am amazed by the quality would definitely recommend this company”

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Posted 4 years ago

“Received an email on 29 Oct to say my order was on its way. There is no tracking info and I have emailed you twice for an update and you haven’t responded.”

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Posted 4 years ago

“Very pleased with Art Deco dressing table ...nice looking and very sturdy. Delivery was very quick, regular updates before and leading up to delivery; item extremely well packaged. Would certainly recommend.”

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Posted 4 years ago

“Loving my new furniture, had a problem that was entirely my own doing and had to return one item , this was a bit of an issue sorting but we got there in the end , to be fair everything is much more awkward and hard work due to COVID and staff working from home etc, overall I’m very happy and will definitely use this company in the future”

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Posted 4 years ago

“Thrilled to bits with my wardrobe. Very strong and sturdy. Only down side was the instructions very hard to follow but once we got the gist of them it was ok. Would recommend 123 to everyone”

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Posted 4 years ago

“Lovely coffee table looks expensive but great value very well made and stylish very happy with it and very quick delivery.”

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Posted 4 years ago

“Delighted with my recent purchase of the marble and gold nest of tables. Quality exceeded my expectations. Would definitely buy again and recommend to family and friends.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews