Furniture Clinic Reviews

Name: Furniture Clinic
Address: Unit 10,Hobson Industrial Estate, Burnopfield
Rating: 4.57

4.6 Rating 722 Reviews

89 %

of reviewers recommend Furniture Clinic

Company Reviews

Questions

Metrics

4.6

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

Phone:

0844 879 3691

Email:

jordan.smith@furnitureclinic.co.uk

Location:

Unit 10,Hobson Industrial Estate
Burnopfield
NE16 6EA

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Furniture Clinic 5 star review on 8th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the sofa yet!!!”

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Posted 9 years ago

“did what it said on the tin !”

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Posted 9 years ago

“The products were easy to use, and having sent a sample, the colour match was good. I had to buy more propellant for spraying - twice supplied quantity needed. The initial results were good, although a leather grain imprinter would have made them better. However, after only 9 months the cracks started to reappear in the worst of the treated areas, and they are getting increasingly bad - disappointing considering the cost.”

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Posted 9 years ago

“Very happy with my purchase, this will be my 2nd bottle, I have cleaned both suites. I recommended this product to my daughter and she has now bought some. Very pleased everyone with cream leather furniture should buy it!!!!”

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Posted 9 years ago

“Bought the leather cleaner, conditioner and colour restore balm for my Jaguar car seats. Now looking as good as new. Products easy to use. No complicated procedure and no elbow grease required. Result!”

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Posted 9 years ago

“Excellent product, excellent service, the product does exactly as it says on the tin, is simply and relatively quick to use and delivers professional results. I dyed my tan leather bed cream and am so delighted am now doing the dining room chairs and will then do the sofas. The product actually works.”

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Posted 9 years ago

“product was very good and did the job it was meant to do”

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Posted 9 years ago

“Excellent. Very quick delivery. Exactly what I wanted.”

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Posted 9 years ago

“Recently ordered the leather renovation deep clean kit for my 4 year old cream leather settee and chairs . The results were nothing short of amazing ! It was very easy to do , with a through deep clean, making my furniture look and smell brand new ! Thank you furniture clinic the product is first class ! Would definitely recommend , and will certainly use again !”

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Posted 9 years ago

“every one I spoke to at furniture clinic were very helpful, the items I purchased ,was leather cleaner ,and I found it a very easy product to use and works very well , i'm very pleased .”

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Posted 9 years ago

“didnt do any good at all”

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Posted 9 years ago

“Very satisfactory dye kit to match sample. I am about to order another one.”

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Posted 9 years ago

“First class - follow instructions - all very helpful”

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Posted 9 years ago

“your products were excellent my leather suite has come up like new.I would use and recommend your service .”

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Posted 9 years ago

“easy to use and gives a good result .leather smell not as good as expected ,but I do not have a good sense of smell.”

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Posted 9 years ago

“Every time i visit you'r premise's it becomes a long drawn our affair , you arrive and press a button and await a member of staff to descend, they by the way are always polite and friendly, you give them the order and off they go back up the stairs, then what seems like an eternity goes by and said member of staff returns invoice in hand, they attempt to get the debit card machine to work then when it dosent up the stairs we both go, once payment has been made back down the stairs to wait for the order to get picked. what i would like to walk into is a permanently staffed shop with product on display and a permanent debit card machine that works, then i can pick a large part of my order myself, probably spot other things that i don't really need and buy them anyway, (spontaneous purchase) professional retailers make millions every year form this, if you haven't got retail experience buy it you will get your money back ten times over, having spent time in retail and also Business consultancy i'l come and sort it for you for a fee.”

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Posted 9 years ago

Hi, Thank you for your feedback on this. The side of our business that deals with product sales is firmly rooted in e-commerce, with 99.9% of our orders being internet based, we find this business model allows us to keep our costs, and therefore our prices, low. We do offer the option to purchase and collect products from our head office for those within travelling distance, but we do not operate as a bricks and mortar retailer. Many of our products are also custom made, including colour matches etc, for customers, and are therefore unsuited to an 'off the shelf' retail model. In an effort to bring our products to a national and international market, while keeping overheads, costs and prices to a minimum we have found the best position for us is as an e-commerce business. To cut down on waiting time, you can always order online and have the product delivered or collect yourself when it is ready, this way you can save a little bit of time. Thanks again for the feedback and sorry for your wait! Kind Regards, The Customer Care Team, Furniture Clinic Limited.

Posted 9 years ago

“hi here is my story .after I sent over the sample of leather for the colour match i received the complete kit to re spray my leather suite cushions which is a wine colour,the instructions were easy to follow and I re sprayed what I had to and I was impressed the colour was a perfect match however after applying the sealer it changed the colour from wine to brown /now I have a two tone leather suite ,I did forward photos over and I rang but what could be done now and they never followed up or rang I was told to re spray the whole suite but be warned you would need a work shop to do it/ I hope this helps”

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Posted 9 years ago

Hello, Thanks for getting in touch, colour change such as the situation you describe here are certainly not normal. We have been through email and enquired with advisors but we do not seem to have any information on this at head office. Could you confirm the email address and number you used to get in touch? If you wish to discuss this with one of our team, please give us a call on 0844 879 3691 or email on enquiries@furnitureclinic.co.uk.

Posted 9 years ago

“your products put my leather sofa back to new even when dfs stated it was head grease contaminated and there lol master upholster fixed it and it lasted a day with your degrease product and the other kit well its still looks new and very easy to do makes me look like a master upholster well recommended”

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Posted 9 years ago

“I had all sorts of reservations about whether I could treat my leather chairs successfully. I have done one chair and the results is great. The colour match is perfect and the application remarkably easy. I did the work outdoors and I am just waiting for suitable weather to do the second chair. Your instruction sheets were simple to understand and obviously written by somebody with practical experience. I will be ordering some more Prep. and another propellent canister next week.”

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Posted 9 years ago

“Does exactly what was intended. Leather seats shine like new!”

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Posted 9 years ago

Furniture Clinic is rated 4.6 based on 722 reviews