Furniture Village Reviews

“ Agreements along the way for damage refunds, return refund & goodwill payment for inconvenience caused, but final email was £100 short. ”

“ As many people have found to their cost , this shoddy bucket shop consider themselves above any consumer rules as they totally ignore them Fortunately I came across a FB group, “let down by Furniture Village” where I located over 1,500 people with issues against them too!! I obtained an independent report that found MANY problems with the suite, further highlighting appalling workmanship!! We are still awaiting a refund. ”

“ Under the consumer act I am entitled to an exchange or refund but they are ignoring it and will only repair it. ”

“ It’s now been almost a month, and I’ve had to struggle daily to get any updates on compensation, a refund, or an exchange. ”

“ Shocking customer service.. 3k on corner sofa its faulty end piece is a different colour and cushions are different shape on the end... Assessor says no fault.. So we cannot get a refund... He needs a white stick! ”

“ Tried calling Furniture Village phone just keep ringing but no answer trying to get refund which I did nt receive the furniture but they have not sent me my refund ”

“ But the worst part? The general manager, Steve, yelled at me over the phone when I tried to get a refund! The customer service is beyond terrible, and the products are misrepresented and faulty. ”

“ The manager confirmed you need to cancel within 48hours of ordering which I think is not achievable and compared to ordering on line would get full refund. ”

“ Absolutely Shocking. Completely avoid. Please read all these 1 star reviews and do not give these sharks your hard earned money. Had two sofas delivered last week with marks on and wrong cushions. No one wants to know - emails ignored and phone calls get you nowhere. Stuck now trying to find a resolution or a refund. Fuming. ”

“ We ordered 2 sofa sets in April 2021 x they arrived July 2021 x fabric set had wrong legs x took numerous phone calls and as last resort a huge rant in the high Wycombe store x fixed eventually x next leg broke on sofa x later that year x eventually repaired x broke again in October 2022 x fixed this tine (that will never move now ) said repairer! December 2023 at Christmas ! Leg broke again ! Repair co couldn’t come out til feb 2024 x when chap said NO can’t repair that x there was a huge hole where the leg should have been fixed to ! You need a complete arm with mechanism x ok how long ? Within a month x NO it’s now 11 April 2024 x we have not had use of sofa this time for 4 months xpreviously repair waits were a month each time at least x so no sofa for 6 months out of the 30 months we’ve had it x last phone call yesterday , helpful chap at cc for once x we have been offered 1,090 partial refund ! An absolute insult and am still waiting for news of replacement arm delivery ! Which I would imagine is not gonna be same colour as a used ( in the loosest possible terms) sofa x the staff are of course very helpful at store before you buy but if something goes wrong don’t expect resolution any time soon x I’ve now got to the end of my tether with this cowboy operation and my husband is taking over x Peter Harrison ! You will be hearing from some very disgruntled customers x I’m sure we’re not alone x they don’t stock our suite anymore ! Wonder why ? Never ever will we go to this place again x quite honestly the worst experience we’ve had with any purchase ! ”