Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,053 Reviews

7 %

of reviewers recommend Furniture Village

Company Reviews

Questions

Metrics

Visit Website

Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

Write Your review

Tell us how Furniture Village made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly helpful staff Ariana 4 seater was delivered on time without fuss, but after having it for a couple of months I’m not happy with the cushions as the feathers are coming out of the cushions and they dig into you when you sit on the settee, really disappointed as it was not a cheap settee and I did enquire how much it would be for extra cushions and was told they were £50 each to buy, of which I declined and am pleased that I did other than that the settee Is beautiful and very comfortable”

Helpful Report

Posted 2 months ago

“If it was not for NEIL of your Abingdon store i do not know when our order would have been completed.Head office customer service is a waste of time.Well done Abingdon.”

Helpful Report

Posted 3 years ago

“test review”

Helpful Report

Posted 4 years ago

“Prices are good and discounts always available. Customer service mediocre. Tried to get VAT invoices to no avail. Have to wait apparently till you’ve had the item for 8 weeks??! Seems odd. Asked again still not arrived. I made a return to the collection depot just outside Bristol. Awful woman on the phone totally uncooperative.”

Helpful Report

Posted 5 years ago

“They have not ,we purchased a link suite in Nov had several problems one has been resolved still waiting for a answer from customer services regarding the puckering on the material which we were advised as being as hard wearing as leather ,oh no it isn’t .We paid £2,600 which included a storage stool Our son has an identical suite purchased at the same time in the blue ours is grey a totally different finish and I have noticed today that it is already showing signs of wear .Has anybody else had a problem .The after sales is appalling .🤔”

Helpful Report

Posted 5 years ago

“Anyone else solved this problem? 3 years down the line the sliders on the chrome feet on our sofas have come off. They say this is not covered under the guarantee(is this classed as structural I don’t know?). We have purchased several different sliders but they always come off. The original ones press in don’t stick on that’s the problem. Furniture village just say they are not covered and when we ask them to source new one for us to purchase they just don’t get back to us! We have noticed similar sofas now have no sliders but smooth surfaces on the feet. It seem like a small problem but it is causing damage to the floor. The sofas are still in very good condition.”

Helpful Report

Posted 6 years ago

“We too suffered all the delivery woes as other people on here. We had to wait 10 weeks for our “approximate 6 week delivery”. FV never contacted us about delays, we had to chase them. One morning I called for an update and was told our item would arrive in 2 weeks. That same afternoon I got a voicemail from distribution office to say item was ready for delivery! It took 2 days to get distribution to answer the phone and then I was told my item was not available. When I hit the roof they eventually did find the item and delivered it in 72 hours. Shop staff were courteous, delivery guys were great but the inbetween was poor. Shop with caution....and patience!”

Helpful Report

Posted 6 years ago

“12 week delay on delivery. Was told would get compensation but got nothing. After reading other reviews on here i am now very concerned with the quality as i brought leather recliners and going by other reviews they not very good .”

Helpful Report

Posted 7 years ago

Furniture Village is rated 1.3 based on 1,053 reviews