Name: World Of Fashion Manchester Ltd
Address: 14 Stone hill Road, Express Trading Estate, Farnworth, Bolton
Rating: 3.81

“Everything arrived damaged and because I had to wait to get someone to put the flat pack together they refused a refund or exchange. A dreadful company and one to avoid. Dr Baker”

Helpful Report

Posted 5 years ago

“Avoid at all costs! Worst company I have ever dealt with. Purchased topaz glass top table and stools. After putting together we discovered that despite claiming that base had stainless steel support for double strength, table top wobbled quite badly. We called and emailed several times with no response. When we eventually got a reply they denied having our emails and we were told to send videos. After chasing further we were told that this is normal due to single stand table. End of! This is clearly not normal as we cannot use! Disgusting customer service from start to finish!”

Helpful Report

Posted 6 years ago

“I ordered £500 of furniture which has never been delivered. If you call them they tell you to email them for any queries you have but either the email just bounces or does not get answered. Now having to go through a credit card charge back to get my money back several months later! Stay well away!”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM THIS COMPANY!!! Terrible after sales service. Sent out a bed for a 2 year old that cost over £600 with parts missing and features not working and then expected us to ship the sides back at our own cost, leaving a 2 year old with no bed before they would send new sides! Then offered a measly £30 back instead. Bunch of rip off merchants, avoid at all costs!!!!”

Helpful Report

Posted 6 years ago

“Terrible company to deal with. Complained about a faulty item and company are not interested. Gives same excuse all the time 'damage is down to wear and tear'. Poorly made items and terrible customer service.......avoid at all costs.”

Helpful Report

Posted 6 years ago

“Items had issue, they ignored me via email and told me they cannot help me via phone. Had receipt and everything. Trading standards are now involved.”

Helpful Report

Posted 6 years ago

“Ordered a console desk which arrived with two items completely smashed. Sent numerous e mails with no reply. Phoned everyday with promises would be contacted and sorted out. No replies so asked for. Collection and full refund. Promised would try and see if could get parts damaged remade as item was an old stock and no more left.thank you for that could have been told on ordering.partdamaged vital to rebuild as will be totally visible.staff on phone totally unconcerned. Left with item unable to use one week later and no response. Totally ripped off.”

Helpful Report

Posted 6 years ago

“Can’t remember having a worse customer experience. Ordered three matching items 3 months ago. One wasn’t in stock but was due to be in 4 weeks, so I asked if they could deliver other 2. They never said it wasn’t their policy to do so, they just did it. After several e-mails informing me of delay after delay for the third item, I gave up and asked them To collect the two items I’d already received and issue a full refund. They will only refund the outstanding item as I’ve had the other 2 longer than their returns policy allows, despite it being their fault, that I’ve waited so long. Terrible customer service. Complete farce of a company. I will never use this company again and do not recommend them.”

Helpful Report

Posted 6 years ago

“Absolutely appalling experience, ordered the product, clearly requested for delivery to our 24 hour concierge or call us when you arrive at the location, and waited 48 hours as per their commitment of delivery time, product didn’t arrive, contact the customer service and informed us the delivery attempt was made, we did not receive it and concierge confirmed they didn’t recieve any delivery, it’s been 6 days and still no delivery and we have asked for refund and the customer service informed the company will charge for delivery and will deducted money out of the total amount paid for refund, it’s ridiculous for a company to charge a customer for a delivery it did not happen, even worse the customer service accepts and claims it’s delivery companies fault and expect the customer to bear the delivery charge. We have asked for complete refund and they sent an email saying we have asked for redelivery when we clearly mentioned to the person in customer service for refund If dashion in furniture has an issue with the delivery company they need to sort out with the delivery company and should not ask the customer to bear the cost. Thought of buying more products from them initially when I placed the order for the first product. Will never buy from this company. No delivery till now and no response for the from customer service for the refund request.”

Helpful Report

Posted 6 years ago

“Absolutely appalling experience, ordered the product, clearly requested for delivery to our 24 hour concierge or call us when you arrive at the location, and waited 48 hours as per their commitment of delivery time, product didn’t arrive, contact the customer service and informed us the delivery attempt was made, we did not receive it and concierge confirmed they didn’t recieve any delivery, it’s been 6 days and still no delivery and we have asked for refund and the customer service informed the company will charge for delivery and will deducted money out of the total amount paid for refund, it’s ridiculous for a company to charge a customer for a delivery it did not happen, even worse the customer service accepts and claims it’s delivery companies fault and expect the customer to bear the delivery charge. We have asked for complete refund and they sent an email saying we have asked for redelivery when we clearly mentioned to the person in customer service for refund If dashion in furniture has an issue with the delivery company they need to sort out with the delivery company and should not ask the customer to bear the cost. Thought of buying more products from them initially when I placed the order for the first product. Will never buy from this company. No delivery till now and no response for the from customer service for the refund request.”

Helpful Report

Posted 6 years ago

“Item delivered damaged and wow what a challenge to return Tried to return via phone, nope had to email Then email pictures of the damaged goods Then email pictures of the damaged goods boxed up Then email more pictures I had to go out and buy three roles parcel tape Call the delivery company myself - book time off as collection is Mon- Friday - they didn't show Rebook delivery company - paying someone to be at my house - they didn't show again Call delivery company again Send countless emails ALL TO RETURN FAULTY FURNITURE”

Helpful Report

Posted 6 years ago

“Ordered a Topaz glass bar stool, it was delivered and put together by my builder who I had at my place to carry out full refurb of the kitchen. The bar table was nicely put together by my builder. The base of the table is very steady with grips but the top which rest on the stainless steel is not steady and keeps shaking when you lean on the table. I do like the colour and concept of the top as it goes with my glass flashback so I tried all means to attach a stopper/Adersive stickers to the wall to reduce the annoying sound but the wobbly bit is unacceptable. I contacted Fi Funiture service desk and was told to send a video which I did then was told that there is a possibility that the table bar was not put together properly and movement is expected since it has one stand holding the top. The videos shows too much leaning and resting on. This was nowhere indicated on their website and case was closed off. This is unbelievable and will not accept this brush off. Please avoid this company!”

Helpful Report

Posted 6 years ago

“If I could give zero stars, I would. Coffee table arrived was not as described. I emailed to check the base construction material and was told it was oak veneer, however what arrived was clearly plastic oak effect, so I returned the item on the spot with the delivery team. The next week and a half was an uphill battle over phone and email to obtain a refund, from which the company wanted to deduct delivery charges. It was only after a threat to get in touch with Trading Standards that they backed down and offered a full refund. Customer service team are rude, intentionally unhelpful and attempt to overall you on the phone to try to stop you from getting your point across. In short, avoid this company at all costs. I only wish I'd read more reviews that weren't self generated by the company before I ordered from them.”

Helpful Report

Posted 6 years ago

“Brought a tv stand 9 months ago. It was £439 so not cheap. The wooden top has now split, clearly not of satisfactory quality or fit for purpose. Rang them today to discuss a replacement/part refund and they don't want to know. Stated my statutory rights but they feel they are not covered by this. Well let's see what the Court and credit card company think. AVOID!”

Helpful Report

Posted 6 years ago

“This was the worst experience shopping online ever and I have bought a lot of furniture online without having any problems . The items shown on their web site as dining chairs in violet was presented as a dark violet- purple colour ,the chairs I received was totally different -bright violet . The customer service is just horrid- they refused to pick up the goods , they insisted that the goods were the same on the web site as what we received. Furthermore the quality is rubbish .”

Helpful Report

Posted 7 years ago

“I bought a chair in April last year and it broke within 9 months of me purchasing it. The leg had bent on the front. I sent several pictures which they have logged in January but no one contacted me. I have placed two reports for someone to contact me. Both of which Anthony closed before actually speaking to me or allowing me to reply and has been less than helpful. They want to SELL you the broken part on their faulty chairs but you have to supply them with THEIR instruction manual before they send you the part. They don’t give you any chance to explain your story unless your write it all in a report and all they do is close the report. Very bad chairs and very bad customer service from Anthony.”

Helpful Report

Posted 7 years ago

“They have a number for 'Customer Service'. What a joke - couldn't be any less helpful. Dire. Wish I had purchased from a national chain.”

Helpful Report

Posted 7 years ago

“They have a number for 'Customer Service'. what a joke - couldn't be any less helpful. Dire. Wish I had purchased from a national chain.”

Helpful Report

Posted 7 years ago

“They have a number for 'Customer Service', what a joke - couldn't be any less helpful. Dire. wish I had purchased from a national chain.”

Helpful Report

Posted 7 years ago

“I waited 6 weeks on my order and it came today and its completely damaged and ive only opened the first part of the box i dont seem to be getting anywhere trying to get this sent back i wouldnt recommend this company stay clear”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

World Of Fashion Manchester Ltd Reviews