Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 486 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 4th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Future shop are fantastic. They deliver exactly when they say they will. All packaging is seriously secure and robust. The range of products staggering and you will find something to suit your budget. Great company from a customer who quickly became a repeat customer. Never once has anything arrived late or not as described. It's also nice to know that when a package arrives from future shop that I'll have to hack at it with scissors for 5 mins just to get it open.”

Helpful Report

Posted 1 week ago

Hi Isaac, Fantastic to hear your orders arrive exactly on time and that you’re happy with the packaging and range. We love turning first-time buyers into repeat customers. If there’s anything else you need, just let us know.

Posted 1 week ago

“Great service, timely tracking of purchase.”

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Posted 1 hour ago

“Not their biggest customer but biggest fan. I have ordered varuios cables over a period of time, always competative in price and more than compatative with price so what more can anybody want”

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Posted 10 hours ago

“Good prices and very fast delivery to Norway. I will order from Futureshop again. Recomended!!”

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Posted 13 hours ago

“The support was excellent, I was personally contacted by Caroline to arrange a suitable convenient delivery date and time and the delivery was slot was realised. The hifi rack itself was really well packaged and protected. The assembly was straight forward and the product was better than expected. Sturdy, extremely well made and looks amazing. Turntable bounce is now eliminated, whereby before I had issues. Would highly recommend Future Shop and will be my 'go to' company in the future.”

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Posted 13 hours ago

“Excellent service at very competitive prices. My speaker cables arrived on time and as specified.”

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Posted 14 hours ago

“Excellent service all round Many thanks”

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Posted 16 hours ago

“Easy to purchase from, good price, prompt delivery. Cannot fault at all.”

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Posted 21 hours ago

“Nice performance and very good value for money. Transparent from top to bottom, detailed, fast and open sound, overall smooth sounding cables. Perhaps more balanced than Qed xt40i, which I remember more nervous and sharper, and more similar to previous xt40. As always, perfect service and communication with Futureshop. Tested with NAD c658 dac Marantz Pm 80 amp Technics SB-RX50 speakers Enjoy these ones.”

Helpful Report

Posted 1 day ago

“A very good service, both advise & delivery. Well made very goog finish, I'd buy from futureshop again”

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Posted 1 day ago

“Speaking to Naz and Mark. Their advice and suppprt is first class with no signs of hard sell or forcing you to make a purchase. Just good advice and friendly people to deal with obviously with a passion for the industry and products.”

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Posted 1 day ago

“Excellent customer service”

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Posted 2 days ago

“Great products, prices, Customer Service and delivery.”

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Posted 2 days ago

“Super helpful staff with a fantastic range of competitively priced quality equipment”

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Posted 2 days ago

“Chord is my go to forr good cables. Good price, quick delivery and no hassle. Recommended.”

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Posted 3 days ago

Thank you for your feedback, Tim. We’re glad to hear you had a smooth experience and that The Chord Company continues to deliver for you. Great pricing, quick delivery, and a hassle-free service is exactly what we aim for. We appreciate the recommendation and hope to help again soon.

Posted 2 days ago

“An incredible selection of video and audio cables, much better than what I can find in France...”

Helpful Report

Posted 3 days ago

Thank you for your great feedback, Serant. We’re really pleased to hear you found our range stands out. We work hard to offer a wide and carefully selected choice of audio and video cables. It means a lot that you’ve chosen to shop with us from France, and we’re always here if you need any advice or support in the future.

Posted 2 days ago

“With this seller, everything is perfect. I started buying here a long time ago and he has never disappointed me. I highly recommend him!”

Helpful Report

Posted 3 days ago

Hi Luis, Thanks for the wonderful review! We’re thrilled you’ve had a great experience over the years and truly appreciate your recommendation. If you ever need anything, we’re here to help.

Posted 2 days ago

“Great Product and Excellent Futureshop service, arrived in less than 24 hrs!”

Helpful Report

Posted 3 days ago

Hi Stuart, Thanks for the fantastic review! We’re thrilled you’re happy with the product and our fast service. If you need anything else, we’re here to help.

Posted 2 days ago

“I have not received yet the package due to flight situations. However the service and the update are great”

Helpful Report

Posted 4 days ago

Hi Avi, We’re glad our updates and support are helping despite the flight situation. We’ll keep you posted on the status and are here if you need anything else.

Posted 2 days ago

“Great service! Thank you for helping me find the products I needed.”

Helpful Report

Posted 4 days ago

Thank you for your kind words, Vainer. We’re really pleased we could help you find exactly what you needed. If you ever need further advice or support with your system, we’re always here to help.

Posted 2 days ago

“I have always had great service from Future Shop, good communication and quick delivery.”

Helpful Report

Posted 4 days ago

Hi Thomas, Thank you for sharing your positive experience. We’re thrilled to hear you’ve consistently received great service and quick delivery from Future Shop. We’ll pass along your kind words to the team. If there’s anything else you need, we’re here to help.

Posted 2 days ago

Future Shop is rated 5.0 based on 486 reviews