Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a framed print. Payment taken. No confirmation email. Ive emailed several times and no reply. I’m opening up a dispute with PayPal Monday morning. Avoid these crooks.”

Helpful Report

Posted 4 years ago

Hi Tim, Really sorry for not getting to your messages sooner. We've been extremely busy in the last few weeks and our CS team are working relentlessly to get back on top of things. I've looked into your case and can see that your order processed as normal and you should have received an automatic email confirmation. Perhaps it landed in your junk folder? In any case, I can see that our team have answered your messages now and that the item you ordered will be there in time for the required date. Please feel free to reach out to them with any more questions. Kind regards, The Fy! Team

Posted 4 years ago

“I ordered a print last week and have had no email confirmation or update about the purchase. I’ve tried contacting support but I’ve had no response. The money has been taken from my account so just want to check that this order is being processed. I understand the current climate but just an update would be great.”

Helpful Report

Posted 4 years ago

Hi Jessica, Sorry to see that you didn't receive a confirmation email. We recommend checking your junk mail folder as it may have landed in there. I've looked into your case and can see that our CS team have now responded to your request and that your order is progressing as normal. Feel free to reach out with any further questions. Kind regards, The Fy! Team

Posted 4 years ago

“I put an order through last Friday and am still waiting to receive my item. I emailed customer service and still no response. Haven’t been informed about a delay.”

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Posted 4 years ago

Hi Natalie, Sorry about the delay to your order. Looks like you've had a response from our CS team and that your items have shipped :) Let us know if there is anything more we can do. Kind regards, The Fy! Team

Posted 4 years ago

“The quality of the print I just recieved was honestly such a disgrace. It's super pixelated and not at all crisp. I could have printed this nicer at a Kinko's.”

Helpful Report

Posted 4 years ago

Hi Derek, Really sorry to hear that you aren't happy with the quality of the print. Normally, our customers are absolutely delighted with the print quality, so it sounds like there may have been an issue with the art work. We've reached out to you now to find out more. Looking forward to your reply. Kind regards, The Fy! Team

Posted 4 years ago

“I ordered my prints almost 3 weeks ago & I’ve received no updates whatsoever. I tried emailing customer service a few days ago & still no response.”

Helpful Report

Posted 4 years ago

Hi Melanie, Really sorry to see that your order was delayed. Unfortunately, the printing lab in the US has experienced some delays over the last week and are catching up. I've looked into your order and can see it's well into the production process and should be shipping any time now. Please feel free to reach out to our team if you have any further questions. Kind regards, The Fy! Team

Posted 4 years ago

“Perfectly described & shown. Delivered quickly. Perfectly packaged. Great price. What more could anyone want!!”

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Posted 4 years ago

“We found some quirky prints at a reasonable price and the service was great!”

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Posted 4 years ago

“Great product, speedy delivery & friendly staff when contacted. I’m sure I will be ordering again & recommending to friends”

Helpful Report

Posted 4 years ago

“Been waiting over two weeks for delivery with no updates. Email sent but no response and no number to call. Very disappointing”

Helpful Report

Posted 4 years ago

Hi Philip, Sorry to see your order wasn't delivered yet. I can see that it shipped out to you on the 14th of April so it should have been with you by now. We're going to launch an investigation and we'll be reaching out to you now by email to let you know what the next steps are. Kind regards, The Fy! Team

Posted 4 years ago

“Fantastic customer service! Very polite and responded proffessionaly with all my questions. Thank you again.”

Helpful Report

Posted 4 years ago

“Exactly how it looked on the site but even better in person! Great color, clean lines, nothing sheer as far as printing goes. Cant wait to hang it up!”

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Posted 4 years ago

“I was really looking forward to receiving the two prints I ordered, but was really disappointed with the print quality of one of them.”

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Posted 4 years ago

Hi Kim, Really sorry to hear that one of the prints ordered didn't meet your expectations. Usually, our customers are delighted with the prints they've ordered, so we'd love to find out more. I've sent you an email outlining the next steps. Looking forward to your reply :) Kind regards, The Fy! Team

Posted 4 years ago

“Lack in delivery, response and acknowledgement. I have ordered two items and both deliveries and communication has been awful.”

Helpful Report

Posted 4 years ago

Hello, thanks for providing us with your feedback, we're so sorry to read this! Due to a high influx of print orders and the current situation, our print orders have been delayed - we're sorry this wasn't apparent at the time of ordering. We've just followed up personally about this - please let us know if there's anything else we can do to help! Best, Sabrina from Fy!

Posted 4 years ago

“Super kind people. It’s hard to find genuine business owners but they definitely are. all there stuff is so cute, prompt with messaging back and can’t wait to buy from them again”

Helpful Report

Posted 4 years ago

“Quick service, quality prints. Just bought another one now. Definitely recommended.”

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Posted 4 years ago

“This came to California super fast, packaged beautifully with no damage. The print is beautiful, vibrant, and the frame very nice and well done. My only complaint is that the glass is not glare-free and it's very difficult to view over my dining table. I get bad reflection from the lights. I would have paid extra to get the right kind of glass, but it is not offered. This part is very disappointing because it's very hard to see the print. I will not buy a framed print again, as convenient and easy as it was.”

Helpful Report

Posted 4 years ago

“Great products and customer service, but, very poor experience with delivery due to the Courier company. Would order more if Courier company was reliable.”

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Posted 4 years ago

“My house is covered in prints from Fy - and my wishlist grows by the day. Fab range and quality, quick free postage, great prices. Just my cup of tea!”

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Posted 4 years ago

“My first time buying a print so much to choose from I love lots of stuff it was the hardest part ! When it arrived I was really happy with it ,the frame and glass look 1st class it was well packed too and came in 48 hours which for me living on a Scottish island ..doesn’t happen that often ! I wouldn’t shop anywhere else now ! Delighted 😃”

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Posted 4 years ago

“I absolutely love Fy! I’ve completely revamped my picture wall with all new art prints - it was hard to choose, there are so many I love. There are so many things I love the Fy! website, I wish I had more space at home!”

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Posted 4 years ago

Fy is rated 4.4 based on 1,870 reviews