Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! Thanks Caro!”

Helpful Report

Posted 6 years ago

“Great service. Difficult to see how to personalise. Got back to me straight away. Now awaiting to receive order”

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Posted 6 years ago

“Received 4 of my 7 prints. Three are personalised. Speedy considering it has been Christmas holidays. Thank you”

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Posted 6 years ago

“Speedy personalisation (even when I supplied the wrong date and needed to change my order!) - can’t wait to see my print on the wall!”

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Posted 6 years ago

“Fabulous service. Friendly email and quick service! Xx”

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Posted 6 years ago

“Great and easy experience from Fy. Ordered a custom print and was contacted immediately to align on what I was looking for, then was sent a final proof to approve before going to print. Terrific outcome - would definitely recommend!”

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Posted 6 years ago

“Quick and helpful to email queries”

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Posted 6 years ago

“Amazing wall art products of great quality that don’t cost the earth! But also, great customer service received when dealing with a return! Well impressed with the friendliness and professionalism:)”

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Posted 6 years ago

“Fy have a fantastic range of wall art and the ones I have purchased look fabulous. They’re great quality for what in my opinion is a reasonable price.”

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Posted 6 years ago

“Ordered framed picture on Dec 15th, PROMISED it would arrive in time for Christmas, on Christmas Eve receive an email saying; Good News, your item is on its way should be with you in a FEW DAYS! So, obviously, I'm not going to receive this today to give my daughter tomorrow - Thank you FY for your appalling service”

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Posted 6 years ago

Hi there, we're so sorry you had this experience! We regret that this order didn't make it in time for Christmas as that is definitely very disappointing. Unfortunately, our printer had some unforeseen technical difficulties. I can see you've been in touch with customer service so we're just going to follow up with you now via email to make sure this was resolved to your satisfaction. Best, Sabrina from Fy!

Posted 5 years ago

“Excellent personalised print, great communication and quick delivery. Would def recommend.”

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Posted 6 years ago

“Communication after the order has been placed is terrible - all I’m told is that I have an order number and that I’ve been charged. I don’t get updates on when my product will be shipped. I ordered a new print on 12/9 and it’s been almost two weeks with no updated information”

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Posted 6 years ago

Hi there, we're sorry you had this experience! Normally all customers will receive tracking info in a shipping confirmation email, but it looks like in your case we had a technical issue with the order itself - our sincere apologies! It looks like you reached out to customer service, so I'm just going to follow up with you now via email to make sure this was resolved in a satisfactory manner. Best, Sabrina from Fy!

Posted 5 years ago

“Awful awful awful. Sign up discount didn't work. I have to email twice before I get a response. This takes 2 days. My delivery got stuck but ask they did was to tell me what was on the tracking information. I. Can do this myself. No attempt to sort it out. Nothing to help me. I have been waiting 7 days for my chair and it is still in the dispatch warehouse. I don't know when the delivery will happen but I will surely miss it as I will be on holiday”

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Posted 6 years ago

“Fantastic quality product. Shipping was very fast. Will definitely be shopping at Fy! again”

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Posted 6 years ago

“Fast, friendly, and just fantastic!”

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Posted 6 years ago

“Great personal service. Thank you!”

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Posted 6 years ago

“Easy to order, quick to respond to messages”

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Posted 6 years ago

“Very quick and helpful customer service - always happy to help!!!”

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Posted 6 years ago

“Great posters”

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Posted 6 years ago

“good quality prints and fast delivery”

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Posted 6 years ago

Fy is rated 4.4 based on 1,870 reviews