Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,869 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Check their work. Fy shipped the wrong size print. The print size they shipped isn't even listed as an option. In addition to shipping a print that I did not order, I also bought a separate frame for the print. I discovered on Christmas Eve that the gift I planned was not going to pan out due to Fy's error.”

Helpful Report

Posted 4 years ago

“Delivery was super quick! The colours are lovely and picture is on nice quality thick material. Very happy with my purchase.”

Helpful Report

Posted 4 years ago

“I ordered the print with frame a month ago but still haven’t received it. Contacted the customer services and they said there is nothing they can do as the parcel is already “on the way”. It said 7 days when I ordered but it has been a month!!!”

Helpful Report

Posted 4 years ago

“Oof. Extremely slow delivery time and the print I ordered was insanely pixelated. How they decided it was OK to ship this with how bad it looks is beyond me. I tried to use their chat for a refund and no one has responded so far.”

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Posted 4 years ago

“Bought a black and white print without frame. Seems pretty good quality to me, but not sure if it was worth the 30 bucks I paid for it. Bothered me a little there was no time indication on the delivery.”

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Posted 4 years ago

“The third character of the three Japanese characters is wrong. It should be a vertical line, not horizontal. Displaying this print would be displaying ignorance about the Japanese language.”

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Posted 4 years ago

“I ordered this from a website based in Finland, so I expected a trouble free delivery procedure to my home country (Bulgaria) as both are in the EU. However, Fy decided to ship this directly from the USA. So now my package has been stuck in customs for over a week while I am having to fill in endless customs declarations. It also doesn't help that Fy has no contact us details and that their order page does not show enough detail to be sufficient for the Bulgarian customs agency. Thanks Fy. I will never order again and neither should anyone else.”

Helpful Report

Posted 4 years ago

“Wow! Bought a simple black and white print for my niece. Really can't believe I paid (discounted) £22 for it. Could have taken a screen shot and printed it off on some card myself and she would have been none the wiser. Don't know how the price is justified. Totally underwhelmed.”

Helpful Report

Posted 4 years ago

“I ordered my purchase 7 days ago. Received email with order number etc. promptly. However no info on a rough delivery date. Tried finding this info out on their site but when I go to track and click it, it says I have not ordered anything!? Of course this is worrying! Emailed customer service and received a set standard reply, saying they will get back to me sometime, as they are busy. I understand they cannot reply straight away, There is a serious lack of delivery information at point of purchase, compared to other sites I've used and been able to track delivery straight away. Disappointed and worried by this. Will think again using this site. Remains to be seen if I receive my expensive purchase?”

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Posted 4 years ago

“The quoted delivery date was yesterday and my shipment still has not shipped. I have reached out to CS and only received fluff responses with no resolution or timeline of when my order will ship.”

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Posted 4 years ago

“I bought a print without a frame and its such good quality and a great price, I am really pleased with it as its a gift. thank you! I will be purchasing more from you!x”

Helpful Report

Posted 4 years ago

“I ordered a couple of prints three weeks ago which haven’t arrived yet. Order number isn’t registering on tracing app. Now I’ve got a message to say that my parcel has been stopped because customs hasn’t been paid on it. Won’t be buying anything else from this website,”

Helpful Report

Posted 4 years ago

“I bought a rug online and it has not arrived so far. It’s been a month already, and there is no expectation to be delivered nor more information.”

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Posted 4 years ago

“Customer service, delivery and framing was all excellent. I ordered the largest size and the resolution of the image was simply poor. It looks blurry unless you're standing 5-6 feet away from it. I might recommend it in a smaller size, but it was definitely a disappointment in 28x28.”

Helpful Report

Posted 4 years ago

“Customer service and delivery was great. I actually really love the concept and design (which is why I ordered it). I ordered the largest size available and, while I'm sure it looks great in smaller sizes, the large print looks pixelated (and not in an intentional way) unless you are standing 5-6 feet away.”

Helpful Report

Posted 4 years ago

“Absolutely LOVE the impact of our new prints! Great designs, very vivid colours. Slight issue with one of the frames where the hooks weren't level and only noticed after drilling the hole (TIP: measure, measure, measure)! Also took the perspex from the frames, looks much better”

Helpful Report

Posted 4 years ago

“The print itself is gorgeous but it's not as big as I thought it would be for $41 dollars. You can find an equally cool picture for $20 at Ikea. I also bought a frame that is supposedly also 24x32 and it doesn't fit. I think this is how they get you to frame it directly with their company. I feel like I wasted money on a too small print that won't fit any frame.”

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Posted 4 years ago

“Really disappointed with this print - the dog looks scratched and patchy. I will be returning.”

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Posted 4 years ago

“Easy and quick! Very Kind :)”

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Posted 4 years ago

“Amazing all around especially in customer service”

Helpful Report

Posted 4 years ago

Fy is rated 4.4 based on 1,869 reviews