Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,871 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!! I read a lot of the reviews, some good some bad and i wasn't sure what to expect but I found this site great! Regular emails giving me updates on the order (the tracking facility was only ok, it tracked it as far as my country and then gave no further updates - but the delivery actually arrived the following working day which was fine!). And we were really please with the print, really good quality, considering it was quite large (30" x 30"). I'd definitely order from here again. I also sent an email to Customer Service about a different piece, and they replied within 48hours with an answer so not too bad!”

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Posted 5 years ago

“I love the products I received! But the best part is that I accidentally ordered the same thing twice, and within 24 hours, customer service had emailed me back AND refunded my money! Amazing! Thank you!!”

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Posted 5 years ago

“Great customer service, swift delivery timeframe, excellent prices.”

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Posted 5 years ago

“Can not fault customer care, I had minor damage to a painting that was delivered, so I sent them photos, this was answered straight away with an email saying they would refund me that day and also saying no need to send it back, repair it or dispose of it, how good is that, thanks customer care”

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Posted 5 years ago

“Brilliant service, love these guys, their products are must have. Thanks for the great customer service Kate Nicolle 💗”

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Posted 5 years ago

“Excellent customer service when I had a problem with my order, exceeded my expectations . Very happy with the product”

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Posted 5 years ago

“Had an issue with my order 5 days ago and used contact form to get refund, no response. Tried using the DM service, no response. Now resorting to commenting on Facebook posts but still no response! Do they have a customer service team?? And if so when do you think you’ll respond?”

Helpful Report

Posted 5 years ago

Hello Laura. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Best, Artiom from Fy!

Posted 5 years ago

“Product is great, frames are great. Every order I get I’m super happy with. It’s easy and delivers really quick. Love them!!!”

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Posted 5 years ago

“I had a small issue with my order but the customer service team dealt with it within 15 minutes of me raising the issue and refunded me straight away. It is one of the best interactions I have had with a company when I have had an issue.”

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Posted 5 years ago

“My print arrived quickly and in perfect condition. It is exactly as it looked online and i love it. Great job Fy”

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Posted 5 years ago

“Awesome selection of posters for my new bare studio.”

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Posted 5 years ago

“Great quality, quick delivery & quirky items. I ordered a print as a house warming present & they loved it.”

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Posted 5 years ago

“Excellent customer service - quick to respond, friendly and helpful.”

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Posted 5 years ago

“Great range, fast shipping and excellent returns policy.”

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Posted 5 years ago

“Nice product and very good service.”

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Posted 5 years ago

“Excellent customer service, would definitely recommend to anyone”

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Posted 5 years ago

“Very quick and professional, respond quickly for custom orders. Love this company!”

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Posted 5 years ago

“We ordered four framed prints. Three were great but one was damaged on arrival. Customer service took a few days to reply, but once they did were very helpful and offered multiple solutions. We are happy with the prints we kept and happy with the process to be refunded on the one we keep.”

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Posted 5 years ago

“I have just order from Fy and they debited my card 11 times for the one order !!!! so a $38 post is now $389 extra !! cant fn=ind a number to call them to sort the issue out , only received 1 email confirming my order not 11 so there is a hiccup with the check out process . wold love to call or have live chat option on this website to resolve the issue , cant see how this could happen you debit someone car 11 times for 1 order ?”

Helpful Report

Posted 5 years ago

Hi Troy, We're going to email you directly to look into what's happened here and sort this out. Thanks, The Fy! team

Posted 5 years ago

Hello Troy. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Best, Artiom from Fy!

Posted 5 years ago

“Absolutely love my picture. Great quality, arrived well packaged. Will shop here again. Thank you.”

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Posted 5 years ago

Fy is rated 4.4 based on 1,871 reviews