Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish this company had a telephone number to speak to a person. they are efficient but this doesn't appear to be consistent. Currently trying to get hold of them as a shipment is being sent to an incomplete address from Germany - but not to avail. Great service but doesn't appear to be so great if you need to get hold of them to change something urgently.”

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Posted 5 years ago

“Excellent customer service and swift response to get my personalised print exactly as I wanted. Nothing was too much trouble. Thank you to Caro who was amazing!!”

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Posted 5 years ago

“Really lovely, personable customer service and always very helpful. I love using this site to buy my pictures!”

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Posted 5 years ago

“I can’t recommend this company enough. All the prints I have had have been excellent and there is such a great range. The customer service is excellent-the team members I have dealt with have been so helpful and accommodating with the queries I have had. Responses are prompt and proactive. Would recommend.”

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Posted 5 years ago

“Very quick service. Exactly what I wanted.”

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Posted 5 years ago

“The customer service was extremely prompt, kind, and real. I am clearly not dealing with a robot, but a real human being. I ordered a print with my own quote on it and needed to make a quick change that was done easily. I’m looking forward to how it turns out.”

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Posted 5 years ago

“I have ordered quite a few prints now and have been delighted with them all. Today I contacted customer services as I accidently ordered the wrong size, I received a very prompt response along with a refund. Great service!”

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Posted 5 years ago

“Shoutout to Artiom! He was very helpful and my framed photograph arrived in beautiful condition. Very happy- I really love it.”

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Posted 5 years ago

“La atendió bien excelente! Entrega rápida y con calidad. Decidí devolver el producto y la devolución fue inmediata. Muchas gracias a todos, sois los mejores. :)”

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Posted 5 years ago

“Entrega perfecta y en tiempo. Decidí devolver el producto y me extendieron de manera muy profesional. Me devolvieron el dinero inmediatamente. Mis felicidades al equipo. :)”

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Posted 5 years ago

“Great quality, great shipping, and it totally made the room! I will definitely order from you all again!”

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Posted 5 years ago

“Very, very pleased with my ‘Who run the world’ poster! Fantastic quality and brilliant iconography. Purchased for my 9 year old Neice’s birthday - she’s going to be over the moon!”

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Posted 5 years ago

“Terrible experience. We spent over $200 on prints and it has been 9 days now and the order has still not been shipped. I reached out to customer service after 5 days and they wrote a response stating ‘they are experiencing a high volume of enquiries and someone will get back to me shortly’. It’s been 9 days and still no response or dispatch of our items so today I sent an email requesting a refund. Disappointing to say the least. I’m not sure if it’s a legit website- even after doing my research!”

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Posted 5 years ago

Hi there, so sorry to hear of the delay regarding your order! We're also very sorry it's taken so long to respond to your enquiry - however, it looks like we saw your email this morning and have now responded. We hope this has been resolved to your satisfaction - please let us know if there's anything else we can do, and once again our sincerest apologies for the situation. Best, Sabrina from Fy!

Posted 5 years ago

“I love my framed photograph. My purchased arrived earlier than I had expected and it’s absolutely beautiful.”

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Posted 5 years ago

“Fabulous service creating my own poster. Can’t wait to have it up on my wall. Can’t recommend them highly enough !!”

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Posted 5 years ago

“Beautiful quality prints that were very unique. Fab prices and super quick delivery”

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Posted 5 years ago

“The prints I ordered were of good quality and the transaction process was simple. I was kept informed all the way to when my order was shipped and when expected delivery was due. I highly recommend FY.”

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Posted 5 years ago

“Very disappointed in the customer service. I paid $275 for a huge framed print of the ocean and unfortunately it arrived damaged in multiple places. The box was completely destroyed and the frame was cracked. It has been over 2 weeks and still no solid answer about a replacement/refund. Hate to leave a bad review but don't know what else to do. As soon as I saw the damage, I reached out to customer service via Live Chat and received a response 4 days later. They asked for images of the damage, which i sent back right away. Another few days passed and they reached out asking for more images. i replied right away, again, and still have not heard back. I've followed up 3x in the live chat and even sent 2 emails to the help team. Still nothing. I was so excited for my print and paid a lot of money for it. Hopefully i will hear from the team soon”

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Posted 5 years ago

“Just ordered my second print today ... great service & love my prints. Thanku!”

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Posted 5 years ago

“Very friendly service. Made contact within an hour of order to see what personalisation I wanted. Order sent to production within 24 hours. Great service :)”

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Posted 5 years ago

Fy is rated 4.4 based on 1,870 reviews