Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful print, delighted to have option for it to be framed and delivered. It looks really beautiful in my bedroom! Disappointing that where there usually is glass in the frame there is plastic. This is more difficult to clean as it smudge and scratches more easily than glass. Also, the fixtures on the back of the frame that you attach wire to for hanging; supposed to be one on the right and one on the left, my frame had 2 on the right and none on the left, so I had to figure out my own way to hang it!”

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Posted 4 years ago

“Very good customer service, the effort to reply is commendable especially now in this time of Covid-19. You can find reasonable price items and it helps when there is a promotion going to save a few extra pennies. It's free delivery so you cannot complain and judging by the quickness of response when querying I don't think there would be a problem if you was to contact with an issue.”

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Posted 4 years ago

“Beautiful print. Thanks.”

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Posted 4 years ago

“Fy is on point with pricing and shipping. I’ve loved everything I’ve ordered and the one time I received the incorrect size of print, it was quickly fixed with very little inconvenience to me.”

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Posted 4 years ago

“Amazing quality and wonderful customer service, I will be buying many more things to make my home more beautiful :)”

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Posted 4 years ago

“My first order of two pictures arrived in perfect condition and I love them. My wish list is now as long as my arm! ❤️”

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Posted 4 years ago

“I love my picture. It arrived in one piece, very timely and just as advertised, thank you.”

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Posted 4 years ago

“Despite sending out email campaigns to claim they are still offering fast shipping, there are production delays on prints of up to 7 working days - this means you're looking at 2 weeks+ for delivery. This was only made clear to me, a week later after chasing up with two emails. Dishonest & unethical.”

Helpful Report

Posted 4 years ago

Hello, thanks for providing your feedback and sorry to hear of your disappointment. We are now sending out emails to warn customers of potential delays, but we're sorry this wasn't clear at the time of ordering! Our printers are also working around the clock to bring down these delays and are even bringing in more people to help, so we hope this won't remain the case for long. I can see you have been in touch with customer support - if there's anything else we can do to smooth over this poor experience with us, please don't hesitate to get back to us. Best, Sabrina from Fy!

Posted 4 years ago

“Excellent print and impeccable quality!!!!!”

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Posted 4 years ago

“I am really happy with the chair and the customer services is excellent. Although the delivery was slower than expected, I wouldn't have expected any quicker since it is coming from Germany and both countries have been in lockdown so I have no complaints here. The customer service team always responded within a few hours. Thanks again! 100% recommend.”

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Posted 4 years ago

“The customer service is exceptional, so helpful and responsive. Quality of the products is excellent also. A great experience!”

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Posted 4 years ago

“Delivery is shocking, been waiting almost two months for an item, only for it to be stuck at fedex with “no delivery time Scheduled”... (they pay for cheap delivery basically) Customer services have no info and just palm you off with “its coming” If you want quirky cool Home ideas - go to made.com - at least they deliver your product.”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of the issues with your order! Usually Fedex deliveries are quick so there might be something wrong - I'm following up with you directly about this so we can help if it still hasn't reached you. Best, Sabrina from Fy!

Posted 4 years ago

“The customer service is excellent - really friendly and helpful. Items look as they do on the site, I have been really pleased with some of my recent purchases.”

Helpful Report

Posted 4 years ago

“So... you say, the shipping is in 4-6 days, and it cames in 26 days! I’m very disappointed! And the quality is not worth so much money! it costs a lot! Sorry for the feedback!”

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Posted 4 years ago

Hello, thanks for your feedback! Unfortunately right now our printer is experiencing delays due to COVID19. However we want to address your complaint, so I have just followed up with you about this directly. Please don't hesitate to let us know if there is anything else we can do to help. Best, Sabrina from Fy!

Posted 4 years ago

“I cannot praise FY! Customer Service enough. My original order was dealt with very professionally and quickly. When for reasons beyond our control not enough of my mural could be sourced, I had to cancel. It was then that FY! excelled. They were immediately responsive to my emails and managed the whole refund process extremely pleasantly and quickly. My comment to Paloma and the FY! Team was “ You are all amazing and so efficient. This is the best international Customer Service I have ever received. Well done and Thank you!””

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Posted 4 years ago

“WOW -can not rave about the customer service Fy provides. Quick friendly response far exceeded any expectations! Just love how responsive & accommodating they are! I WILL be a repeat customer that is for sure! Taylor.”

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Posted 4 years ago

“Great products”

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Posted 4 years ago

“Great choice of products, items arrived in super fast time. We highly recommend Fy!”

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Posted 4 years ago

“Really good quality prints. Love them! Delivery was quick too.”

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Posted 4 years ago

“So much choice, so few walls! The prints are brilliant, match any decor, theme or mood! Reasonably priced & delivered quickly. Great customer service when I’ve needed to contact them. I love Fy and recommend to my friends have had compliments on the prints I already have bought from there.”

Helpful Report

Posted 4 years ago

Fy is rated 4.4 based on 1,870 reviews