Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an expensive rug that, according to the product information on the website, would be delivered in 3-5 days. First, the 15% new customer discount offered didn't go through at checkout and I was charged full price. After contacting customer service and getting placeholder messages to apologise for the delay in responding due to 'busy period after Christmas and New Years', I did receive a refund of the discounted portion of the charge. And then nothing. After about 2 weeks I emailed customer service to find out when my parcel would be delivered. They sent me a tracking link for the French DPD site, which just said 'parcel being routed' over and over each day, with no attempted delivery or other information. I tried to track the parcel on the DPD UK site but 'no results found'. 3 weeks and many emails to customer service later (having to wait several days to get a response to each one), the tracking information is now showing the item as having been delivered this afternoon...except it HASN'T BEEN DELIVERED. Not to me, anyway. The delivery address I provided was correct and I've been home all day, and no notice has been posted through my letterbox, so who knows where my item has ended up. I've asked to cancel my order and let's hope Fy eventually come through with a refund. Needless to say I won't be shopping here again. What a frustrating experience.”

Helpful Report

Posted 6 years ago

Hi there, we're so sorry you had this experience! I can see you've been in touch with our customer service, so we've just sent an email to make sure this was resolved to your satisfaction. Best, Sabrina from Fy!

Posted 5 years ago

“Absolutely love my print. Thanks guys!”

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Posted 6 years ago

“Excellent communication from seller. Was offered a ‘proof’ of my order and then item was received within a few days. Would highly recommend and would use again. Many thanks”

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Posted 6 years ago

“If your looking for high quality prints or personalised prints, then this company is most definitely the company to use. The customer service from Caro is excellent with quick friendly emails & his attention to detail before your order goes to print is second to none. Will definitely be using Fy again & would highly recommend this company.”

Helpful Report

Posted 6 years ago

“I have Ordered 8 different Posters from this company on 30/12/18.... We have now been waiting 16 days with no updates since 08-01 from the track and trace code, trying to contact the customer care also no reaction withing the promised 24 hours. Spend almost 200 euro's for this and not even the slightest idea where everything is. After looking I found a number that is not in use, and the live chat is something that is still a mystery to me.”

Helpful Report

Posted 6 years ago

Hi Tim, really sorry to hear this! I can see you've since been in touch with customer service so I'm going to send you an email now to make sure this was followed up on satisfactorily. By the way, we've since fixed our live chat function! Best, Sabrina from Fy!

Posted 5 years ago

“Just received my customised print from Fy. It’s great and exactly what I asked for. Top marks also for the amazing customer service from Caro!”

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Posted 6 years ago

“My order hasn’t been shipped yet but the customer service here is second to none. Really responsive and I love the individual attention your prints are given - little tweaks can be made post-order. Will definitely use again”

Helpful Report

Posted 6 years ago

“This company’s service is amazing. I ordered a personalised quote print so there have been emails backwards and forwards making alterations to layout. Their response to my e mails has been prompt and friendly. The finished product was shipped quickly (received within 2 days from agreeing specification) and quality of the print and paper are great. Reasonable price too. I would highly recommend this company and will be using them again”

Helpful Report

Posted 6 years ago

“Shopping experience was seamless and customer service was perfect (thank you, Caro!). Ordered a personalized print- outreach, proofing, and printing was executed within 24 hour period. Have not yet received product, but based on online interface and customer service- definitely recommend.”

Helpful Report

Posted 6 years ago

“Super customer service! You are actually conversing with real people and not just a computer! Stunning prints and awesome selection for all lovers of a beautifully decorated wall! I highly recommend.”

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Posted 6 years ago

“Caro was very helpful. Caro made sure I was satisfied with my order before the print was completed. Will definitely use Fy again.”

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Posted 6 years ago

“Always good service & quality products”

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Posted 6 years ago

“The posters are beautiful, and customer service was great.”

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Posted 6 years ago

“Great products that are different to the norm and very helpful customer service. I have been buying from Fy for several years because of the great quality.”

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Posted 6 years ago

“Love the products, good delivery If something is not right they’re more than happy to take it back and refund :)”

Helpful Report

Posted 6 years ago

“I love your site! It’s original & funky! I’ve bought 3/4 pictures from you for myself & as presents & they always arrive immaculate & timely. I had one issue of my parcel not arriving & you didn’t hesitate to help me & sort it out! Thank you!”

Helpful Report

Posted 6 years ago

“The print I received was poorly cut which led to the top left half of the print missing and no border. I emailed the company but have received no reply.”

Helpful Report

Posted 6 years ago

Hi Paul, we're sorry this happened! It looks like customer service replied but this may have gone to your spam folder or it may have been a tech issue. Regardless, we're going to follow up with you now to make sure this is resolved! Best, Sabrina from Fy!

Posted 5 years ago

“My go to company for prints and contemporary furnishings excellent services and delivery”

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Posted 6 years ago

“Great customer service, would recommend”

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Posted 6 years ago

“I love them, I bought two fun quirky posters as part of a gift. Excellent quality of paper and I can’t wait to get them framed.”

Helpful Report

Posted 6 years ago

Fy is rated 4.4 based on 1,870 reviews