Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love their prints! High quality and great prices! Thank you”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Great product and friendly service!”

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Posted 5 years ago

“Fantastic company and amazing customer service! Their products are great quality and they processed a refund for a wrong order very promptly and asked me to keep the items or donate them if I didn’t want them. I wish more companies were this conscientious!”

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Posted 5 years ago

“Great quality and great customer service! Definitely recommend!”

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Posted 5 years ago

“Lovely service, quick and friendly and the product is exactly as requested”

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Posted 5 years ago

“Had a custom order based on a photo - final product was perfect. Customer service was speedy and great, all in all very happy! Will shop again.”

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Posted 5 years ago

“They've been running what appears to be a bogus promotion of 20% off your first order when you join their mailing list. This was supposed to 'automatically' be applied to items, but when I came to pay the discount had been removed and they tried to charge me full price. I believe they are promoting a discount that does not exist as an attempt to get customers to share their personal details. I've contacted them via their form on their website, and replied to the email which I received to confirm form had been received, but am yet to have a response. I have, however, been receiving promotional emails from the get go - no surprise there! I will be contacting the Advertising Standards Authority to report. Avoid using this company.”

Helpful Report

Posted 5 years ago

Thanks for providing your feedback, and sorry to hear this! It is not our intent to mislead anyone with discounts; however there are a number of reasons the discount could have been deactivated. We're also sorry you had to wait for a reply (we were a bit behind but we're currently bulking up on staff!), but I can see we have now responded to your email - please don't hesitate to contact us if there's anything else you can do! Best, Sabrina from Fy!

Posted 5 years ago

“I highly recommend FY. The products are high quality and at a great price. Delivery is fast with good strong packaging. Customer service is absolutely fantastic, once I ordered something by mistake and they were happy to cancel the order. Another time I had to return an item and they could not have been more helpful (and at no cost to me). I will definitely use this company again and recommend to anyone else looking for fun art work without being ripped off. Refreshingly good customer service.”

Helpful Report

Posted 5 years ago

“Excellent customer service. I wanted to return an item and received a response within hours of how to do this. I then accidentally ordered the wrong item and received a response in less than an hour to say this had been cancelled.”

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Posted 5 years ago

“Great quality prints and brilliant customer service, which can’t often be said for online businesses of this sort. Will certainly use Fy again.”

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Posted 5 years ago

“Ordered some shelves on the 28th August. They took the money straight away, sent a tracking link but the tracking link says they have not shipped the product - 12 days after it was ordered. Sent a message through the only channel they give you - 4 days later still no response. Either this company is grossly incompetent or fraudulent”

Helpful Report

Posted 5 years ago

Hello, thanks for letting us know about this and we're really sorry to hear this has happened - sorry as well it took us so long to reply to your inquiry. It looks like we've responded to your email by now, however we're still working on following this up with the vendor of your order - please accept our sincere apologies. I'll be getting back to you via email with an update within the day. Best, Sabrina from Fy

Posted 5 years ago

“Fun variety of products, quick shipping and excellent customer service!”

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Posted 5 years ago

“Fantastic site for designer furnishings and prints. The selection of images was the best i’ve seen and the framing options are perfect. Very happy with my purchases of framed prints.”

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Posted 5 years ago

“Fast&Friendly!”

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Posted 5 years ago

“I am still waiting after nearly a month for a set of shelves to be delivered. Fy took 2.5 days to respond to my first message, and after another week passed, I sent another email. I have been waiting 4 days for a response to this email and have received no update on my missing parcel. I feel like I have wasted nearly €200 and I will take the matter further. Fy customer service is extremely poor - Beware!”

Helpful Report

Posted 5 years ago

Hi there, thanks for your feedback and we are extremely sorry this happened with your order! Sorry as well for the delay in replying to your inquiries - we are currently working on adding to our customer service team so that this won't happen in the future. By now it looks like this has been resolved and your order has reached you - should there be any further issues, please don't hesitate to let us know. Best, Sabrina from Fy

Posted 5 years ago

“I was delighted with the customer service and very prompt delivery of my poster. It was exactly as advertised and arrived in one week. I would not hesitate to recommend Fy.”

Helpful Report

Posted 5 years ago

“Print is perfect. Also, the first one came with a dent due to UPS handling. When i contacted them, they offered me refund or reship free of charge.”

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Posted 5 years ago

“i ordered 3 prints but unfortunately i ordered the wrong size. I have emailed them 3 times requesting a return label and apart from the standard "we reply to emails in the order we receive them" i am yet to receive the label required. Not impressed with the customer service at all and will not be using in the future.”

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Posted 5 years ago

“The picture is more beautiful in person so we are excited to put it on our wall. I mistakenly ordered 2 and Fy was very responsive when I reached out, and immediately resolved the error.”

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Posted 5 years ago

Fy is rated 4.4 based on 1,870 reviews