Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love everything about this site. Pictures, prints, service. Just Brilliant.”

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Posted 5 years ago

“I purchased a painting n it was exactly what I expected!Quick delivery and safely packaged. I also get to order a piece of jewelry where an item happened to be lost or stolen n I must say.. Customer service Rocked n fixed all the issues quick enough! Will shop with you guys More and More!Fantastic stuff and clearly professional n well put together team!Thank You”

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Posted 5 years ago

“Fab great brilliant! Choice of prints fantastic service amazing!”

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Posted 5 years ago

“Very please, absolutely beautiful,”

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Posted 5 years ago

“Always have a good experience with Fy. All my purchases have come on or before the estimated "Date of Arrival". Had to cancel an order once and the customer service was outstanding!”

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Posted 5 years ago

“I needed art work for my business. FY has such a wide variety of art at an affordable price. Plus you can order art with frames. The turn around time is pretty quick. And while the shipment arrives packed so carefully, one of my frames arrived w a small nick in it, customer service issued a new one the same day I emailed. It was such an easy transaction. Thank you!”

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Posted 5 years ago

“Great products!! I have order so many things from them!!! Very happy customer!!!”

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Posted 5 years ago

“Good communication, arrived well packed, love the print”

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Posted 5 years ago

“Great customer service, very quick response from real people not automated services. Even changed the postal address for me a couple of days after I made the order. The print framed print I received was well packed and in great condition and quality. Happy customer”

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Posted 5 years ago

“Amazing prints that are super sharp quality. Been searching a long time for prints like these and I can’t be happier with the quality and service”

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Posted 5 years ago

“Great service, quick delivery Very happy !”

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Posted 5 years ago

“Love Fy , had several prints from them , good quality and good service.”

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Posted 5 years ago

“Quality of artwork/prints is exceptional. Service and delivery brilliant. I'm a huge fan - love everything I have bought.”

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Posted 5 years ago

“Love this site, very good customer service.”

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Posted 5 years ago

“Superb quality and speedy delivery! Looks great in our new bathroom!”

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Posted 5 years ago

“Really terrible experience so far, ordered two items over a month ago and it has been a complete shambles. Firstly instead of taking 10-12 days as promised on their website it has taken a month for ONE item to be delivered, the second item was shipped to Singapore but then returned to Australia as Fy had not paid the correct postage. Now I am getting no replies to emails and so have no idea if I’ll receive my second item, and if so when!”

Helpful Report

Posted 5 years ago

Hi Emily, we're really sorry you had this experience! I'm afraid we're slightly busier than usual and it's taking us longer to respond at the moment - please accept our apologies for this. I see that my colleagues has responded to your email now and we hope this helped. Just send us a reply should you have any further questions or concerns. Best, Artiom from Fy!

Posted 5 years ago

“Terrible 1st experience! I purchased 3 prints over a week ago and their website states they ship within 1-3 days. Sent customer service an email to get a status update and NO RESPONSE. Website also states they respond within 24 hours, which has also not been the case. I have now sent 2 emails.”

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Posted 5 years ago

Hi Jessica, we're really sorry you had this experience! I'm afraid we're slightly busier than usual and it's taking us longer to respond at the moment - please accept our apologies for this. I've just responded to your email now and we hope this helps. Just send us a reply should you have any further questions or concerns. Best, Sabrina from Fy!

Posted 5 years ago

“I placed an order for my partners birthday present in February and entered the address (which it allowed me to do) as a PO Box. Fy then followed up with an email requesting a street address which is sent through on 24 February. I was then sent the same email again, which i replied to by forwarding my last response and AGAIN providing my street address. I am still yet to receive anything and have not received any correspondence. Since this time i have sent a facebook message and a further 2 emails which is very frustrating considering i received an email soon after purchase stating it was 'shipped'. My partners birthday has clearly been and gone and this has now become a joke about the fantasy birthday present... At the very least, please respond to emails. I understand that businesses go through busy periods but nearly 4 weeks is not acceptable.”

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Posted 5 years ago

I'm very sorry to hear this. It looks like your emails have not come through to us. Please accept our sincerest apologies for this. We've just followed up in a separate email to make sure this was resolved to your satisfaction. Best, Artiom from Fy!

Posted 5 years ago

“Amazing little gems and definitely would recommend this company to others. Speed of delivery was great.”

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Posted 5 years ago

“The 3 paintings I’ve ordere over time have all been exactly as advertised, with speedy delivery and professional service. Thank you.”

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Posted 5 years ago

Fy is rated 4.4 based on 1,870 reviews