G2A.COM Reviews

Name: G2A.COM
Rating: 1.60

1.6 Rating 228 Reviews

15 %

of reviewers recommend G2A.COM

Company Reviews

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Metrics

1.6

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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G2A.COM 1 star review on 28th October 2024

Jonathan

G2A.COM 1 star review on 1st September 2024

Andrii

Anonymous

G2A.COM 1 star review on 26th April 2024

Tom

Anonymous

Anonymous // 01/01/2019

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“Worst Company, i bought a netflix gift card and the code was already used , when i tried to reddem the code it didn't worked, i filed a complaint with customer support and the lady told me to contact the seller , and then the transaction was erased from my account so there was no way to contact the seller , i contacted PAYPAL, and filled a complaint , now i have to wait 1 month to recover my money”

Helpful Report

Posted 4 years ago

“Attempted to buy two items, they charged me five times. When trying to get reimbursed their answer was basically "tough luck, we aren't the seller so we can't do nothing about it, okay bye. Then the seller tried to convince me to change my reviews and started to be reallllly insisting. It's called reviews for a reason. The worst part is that G2A never cared they charged me five times, no matter how much I told them. So I guess they allow such practices cause they didn't seem to mind at all that one of their sellers was a scammer. All of the horror stories you hear are true.”

Helpful Report

Posted 4 years ago

“Scam, They charged me monthly for almost one year for some scam service which I never agreed or used. When ask for refund they let me down. Never ever trust again. I wouldn't give them ur bank details for any chance....”

Helpful Report

Posted 4 years ago

“A fraudulent site, more than half of the keys sold are already in use. To avoid. In case of a refund request, the procedure is almost impossible, they will ask you to report the fraud committed by the seller to the local police or to any other competent authority in your region knowing that you only have the seller's nickname. They refuse to give you the full name of the seller to help you get the police report. After a few days they close the ticket on the pretext of non-cooperation. Self-respecting websites (Amazon, Aliexpress) guarantee you a simple refund”

Helpful Report

Posted 4 years ago

“G2A allow sellers to provide invalid and previously used keys and then when provided with proof that the key is bad avoid their obligations under their supposed Money Back Guarantee by demanding that you report an international crime to your local law enforcement agent before they'll proceed with any sort of action. They are as bad as the dodgey sellers they host. DON'T BUY FROM THESE GUYS!!!”

Helpful Report

Posted 5 years ago

“Company is criminal and sells fake keys”

Helpful Report

Posted 5 years ago

“I haven't used G2a for 2 years and forgot my password and username. They still charge me, there is no way to communicate with customer support without an account. This is bordering on fraud. Just buy games legitimately, even pirating them is better. Don't bother with these greedy dishonorable ***holes. Very disappointed.”

Helpful Report

Posted 5 years ago

“Scam website that lies about having a refund policy. If you like being scammed use g2a.”

Helpful Report

Posted 5 years ago

“Pure fraud. The service to customer seems a poor and slow AI robot. The money back on case of fraud implies to go to the police and send the report to G2A. Are you kidding G2A?, this is no a service to customer... Too bad.”

Helpful Report

Posted 5 years ago

“G2A IS A SCAM I purchased a Game through G2a. Couple of months later steam removed the game from my account because of a problem with the key. I contacted g2a. They forced me to lay a charge by the police, which was a big waste of time. I then had to provide them with the document I received from the police. After much back and forth, G2a refunded me with g2a credit, which is not what I wanted. They closed the ticket before I even had a chance to reply (I obviously reopened the ticket). After a lot of admin, they promised I could withdraw the funds if I go through another long process. However, I first had to wait a month for my bank account to be verified (the same account I paid with in the first place). Now that my bank account is finally verified, g2a is charging me 21.37 EUR of the 34.24 EUR I have in the account for transaction fees. So in the end I am left with roughly 12 EUR, compared to the 30+ I originally paid for the game. I would caution anyone who is thinking about purchasing something from G2A, to stay away from them. Rather buy it from steam; you’ll save a lot of time and money in the long run. G2A LED ME ON FOR TWO MONTHS. THEY WERE BLATANTLY MISLEADING AND BORDERLINE DISHONEST!”

Helpful Report

Posted 5 years ago

“I purchased a license for Fifa 2020 in pre sale and got approval. when the delivery time has arrived they didnt sent the license. I contacted them and they said they didn't leave any license, and they will refund me. I still didn't recive refund and inaddition they said they won't refund me for the conversion rate which was around 16 Euro. Why they sale it in first place if they didn't have the license ? Not recomanding”

Helpful Report

Posted 5 years ago

“no support at all stay away from here waste of money. My second time losing my money ticket number YHWH-600849 order N 82004893343748”

Helpful Report

Posted 5 years ago

“no support at all stay away from here… no support at all stay away from here waste of money. My second time losing my money ticket number YHWH-600849 order N 82004893343748”

Helpful Report

Posted 5 years ago

“SCAM!! I paid for steam key. When I tried to get my key, I fid out I have to use my steam login details on some third party website. I emailed customers service. I received only one email where G2A stated case is closed! Now I have to get my money back through PayPal. Pathetic fraudsters.”

Helpful Report

Posted 5 years ago

“Scammers AVOID purchases a game and never received the code”

Helpful Report

Posted 5 years ago

“THESE CROOKS! They automatically sign you up for some bullcrap $3/mo program when you make a purchase! I purchased a 21$ copy of windows office and looked over the terms pretty carefully, to make sure there wasn't any extra stuff being tacked on. Despite my efforts, a couple of weeks later I get an invoice showing an "automatic" $3 charge for something I had NO CLUE about. There have to be THOUSANDS of people getting ripped off daily by these guys. I haven't been this aggravated in a long time from a purchase. It's not so much the $3, it's the SLEAZY move that such a popular company would make. If they are going to do something this dishonest from the beginning, what could happen in the future? I have NEVER seen a company do something so sleazy, I'm ASTOUNDED a company this big is making such a massive effort to rip people off. I will never buy from G2A again and there will be NOTHING that will make me omit this review and sharing the truth with everyone.”

Helpful Report

Posted 5 years ago

“The worst customer service ever...!! The worst customer service ever. They sold me a code that had already been redeemed. Think that's pretty dishonest. They won't even help in the dispute with the dodgy sellers they allow to sell on the website. DO NOT BUY ANYTHING FROM THEM!! THEIVES!!!”

Helpful Report

Posted 5 years ago

“Scammers ripped off my 50$ !! Never buy from this site !!”

Helpful Report

Posted 5 years ago

“Scammers !! They ripped of my 50$ !! Never buy from this site !!”

Helpful Report

Posted 5 years ago

“I bought a used key from a scam seller and I contacted G2A support to give a refund and tell them about this seller, the seller refused to give me a refund and the support told me nothing they can do. It took almost a month talking back and forth with them. they told me to file a police report over a 12$ digital code that I bought from an online website from a seller that lives in a different continent. This website is so bad and I will never ever buy from it again. I got scammed and the ''money back guarantee'' on their website is a complete joke. Take my advice and avoid it, scam sellers are way more than honest sellers, don't take the chance.”

Helpful Report

Posted 5 years ago

G2A.COM is rated 1.6 based on 228 reviews