Name: G2A.COM
Rating: 1.60

“Started selling on G2A 3 weeks ago , after 2 weeks when I tryed to withdraw my first earnings I noticed that theres a problem with the account because I constantly got erros when trying to withdraw balance. Contacted support which told me to provide photo of my and my personal ID on it to solve the issue because there was a security problem. I did that and in return I got a reply telling me that due to violating rules my account got blocked and will stay blocked without an option to fix it. I got almost 900 euros of pure income (over 1100 euros with payed fees to G2A) which I cant even withdraw or use in their shop. On top of that they also scammed me for all my fragile personal information. Fact is I didnt even get a warning that my account was locked and I can still log in and sell on the platform!!! That is a total SCAM , I can still sell and put money into the account that is locked , Jesus Christ what kind of low shady practice is that. Overall , do not make my mistake and stay away as far as possible from this shady company , they will steal your money and your personal information!!”

Helpful Report

Posted 4 years ago

“Bought a steam code advertised as Global. But the key couldnt be activated in Europe. G2a never refunded neither send me a valid key. Scammers, Stay away”

Helpful Report

Posted 4 years ago

“Charged me twice for 1 key. Payment screen froze then sent through two transactions when I hit refresh. No reply from seller. Reported to PayPal. PayPal said it was not a claim as I made two transactions. I explained the payment screen froze and it was g2as error. No help from paypal. Reported to my bank and got refunded via direct debit guarantee. Received replies from g2a but couldn't read them as g2a blocked my account so I could not even communicate with them via online ticket support. Sent pictures of my passport and myself to unlock accoun as requested from g2a. Got another reply saying they would still not unlock my account accusing me of fraud. Terrible experience. Refusing to admit a mistake for a grand total of £19.17. buyer beware their awful payment screen especially on mobile devices. Embarrassed for them. Will be reporting to trading standards and ombudsman retail ombudsman tomorrow.”

Helpful Report

Posted 4 years ago

“Charged me twice for 1 key. Payment screen froze then sent through two transactions when I hit refresh. No reply from seller. Reported to PayPal. PayPal said it was not a claim as I made two transactions. I explained the payment screen froze and it was g2as error. No help from paypal. Reported to my bank and got refunded via direct debit guarantee. Received replies from g2a but couldn't read them as g2a blocked my account so I could not even communicate with them via online ticket support. Sent pictures of my passport and myself to unlock accoun as requested from g2a. Got another reply saying they would still not unlock my account accusing me of fraud. Terrible experience. Refusing to admit a mistake for a grand total of £19.17. buyer beware their awful payment screen especially on mobile devices. Embarrassed for them. Will be reporting to trading standards and ombudsman retail ombudsman tomorrow.”

Helpful Report

Posted 4 years ago

“Payed for my game and got it very quickly and smoothly. Saved over 10 dollars because of g2a. thank you. 187349143”

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Posted 4 years ago

“Οι τύποι είναι κλέφτες!!!!! Γράφουν ότι υπάρχει επιστροφή χρημάτων, κάτι που δεν ισχύει! Μακριά!!! Τελευταία φορά που ψώνισα από αυτούς. Cdkeys μόνο!!! Απατεώνες!!!”

Helpful Report

Posted 4 years ago

“refund not possible, game features are unavalable and do not work. sellers selling games with no support. No response from g2a. Stay away. Steam and Microsoft, EB games offer full support and refunds for content not working”

Helpful Report

Posted 4 years ago

“I tried contacting support, making tickets, email-ing "paymentissue{at}g2a{dot}com" and NOTHING HAPPENS!!! I HAVE PAID FOR AN ORDER 5 DAYS AGO AND EVERYONE IGNORES MY PROBLEM. EITHER GIVE ME THE KEY OR GIVE ME A REFUND BECAUSE THIS IS THE WORST ONLINE SERVICE I HAVE EVER HAD!!!”

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Posted 4 years ago

“I did not expect this to work really good funny way To buy a game haha amazing job 2930249686.”

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Posted 4 years ago

“Payed for my game and got it very quickly and smoothly. Saved over 10 dollars because of g2a. 1782992620”

Helpful Report

Posted 4 years ago

“This is the WORST POSSIBLE WEB SITE for buying games I have ever encountered. I bought 50 virtual points and decided to do a little gambling with their lootboxes. After some time trying to get the game I want using that system I ended up with 2 common tier games, which turned out to be IMPOSSIBLE TO CLAIM. First it asked for my steam account and pass, after following the steps an error occurred which stated there was some sort of a problem and I HAD TO contact support to fix it, no other way, keep in mind there is 24 hour claiming period to these games and the support wait time is approximately 72 hours. They replied in a couple of hours and told me there seems to be some kind of data transfer problem which they can do nothing about and will forward my case to their specialists. After waiting for another day my games expired and was impossible to claim them anymore and they told me I would get a refund, but what I actually got where 13 points for those games, which was enough for 2 spins on some other lootbox. I was very mad and wanted my money back or at least 50 points back, but that was not an option. I am writing this review on the next day, I won another 2 games using those 13 points and they are still IMPOSSIBLE TO CLAIM, so thanks G2A, for the worst experience ever...”

Helpful Report

Posted 4 years ago

“was sold a copy of a game that didnt work, their solution was to google my problem. beware of this site there are some scum bags on there”

Helpful Report

Posted 4 years ago

“was sold a copy of a game that didnt work, their solution was to google my problem. beware of this site there are some scum bags on there”

Helpful Report

Posted 4 years ago

“Fast and sufficiënt service! 10/10 '3118241780'”

Helpful Report

Posted 4 years ago

“1C85F3628376E5419714D090B3666D63”

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Posted 4 years ago

“I recently bought csgo prime status upgrade from g2a and i am satisfied with my order thanks a lot . my no is 535545273”

Helpful Report

Posted 4 years ago

“i was robbed they took my cash and i was left with no game do not trust these people”

Helpful Report

Posted 4 years ago

“Avoid buying here at all costs!!! Bought a key for bitdefender which didn't work. Got a refund, but on G2A balance. Now impossible to get my money back from this G2A balance. Contacted customer support for about 6 times, but they didn't send the money to my bank account or paypal. The service is very very bad, avoid buying here at all costs!!!”

Helpful Report

Posted 4 years ago

“I purchased a key for Red Dead Redemption 2, the transaction went though and for several weeks all was well. One day I was unable to play the game, after contacting rockstar they informed me that the Licence key had been revoked and I should contact G2A. I did so, G2A palmed me off and said to contact the seller which I did. The Seller refused to acknowledged the issue so after 7 days of not hearing a reply I opened a refund ticket with G2A and asked them to assist. The Seller then got in contact and said he would only refund if I gave them a positive review! I refused and requested my money back and after 2 long drawn out conversations with G2A and the seller I still have not had a refund. G2A asked me to contact the police to report the fraud saying that they would only take action with a police crime number!! This is during the height of the corona virus lock down where the police have far more urgent duties to attend to. I copied and pasted the refund policy from G2A's own website and their support just simply closed the ticket with no explanation. They are not interested in helping the customer, they take your money and get you to do menial tasks to drag out the support / investigation for weeks then close the ticket. DO NOT USE THIS SITE ITS A SCAM!!!”

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

G2A.COM Reviews