“I received the correct item ordered and it was delivered on time. I had previously ordered something from Games Paradise without trouble in 2016 so was unnerved by the many negative reviews on multiple websites. I exchanged a number of emails with them communicating my concerns and making it clear that I would be getting my bank involved if the goods were not received or were incorrect. They were pleasant in their replies. The confirmation email did not include the name of the item I bought so I even asked them to state the name of the item so I had it on record in the email thread. They were obliging. I’m unsure how reliable they are on the whole as there seems to be a wealth of negative experiences expressed on the internet, but I wanted to share that I did not have any troubles with my order.”
“Great service, a young lady in your Customer Service team went out of her way to ensure I could stop buy your warehouse to collect my order just before I departed for our holidays!”
“Thank you so much for doing everything possible to ensure we received our board game in time for Christmas! Cyclades is an awesome game - now our favourite.”
“Listed items as being dispatched that they knew they hadn't sent. When parcel arrived I had to contact them and they already knew they hadn't sent them. They should never have listed as dispatched and should have instead listed as on back order without customer having to chase them. Product and delivery times were good”
“Website was easy to navigate and find what I was looking for. Estimated delivery was after Christmas but I received the product within 2 days. I was even able to email them with an address update so it arrived at the correct address. Excellent service Thankyou”
“When I considered purchasing from Games Paradise I looked at their service standards.
They dispatch within 2 days, if not send an email update. Unfortunately, they did not dispatch within two days and did not send an email. I telephoned customer service who said they were busy so they were not dispatching in time or sending emails, but promised to send express. Of course they did not send express either. Conclusion - Games Paradise cannot meet their own services standards.”
“Bargain! Best local online price. Then on sale with free delivery (I ordered 7)! But phoned and changed to pick-up in Marrickville. They were very accomodating and pleasant.
Will go straight to them next time.”
“I ordered board game. It arrived with damaged box. I contacted customer support and explained the situation. They sent out replacement game immediately…no request for me to pay postage. The response was courteous, prompt, friendly and extremely helpful.”
“Love the Cornhole set, good quality.
It did take a while to ship it, but once it was on its way, it arrived quickly.
Have seen a few more games on website we would like to purchase as well.
Totally recommend them 👍”
