Garden Buildings Direct Reviews

“ -When the delivery arrived the technical instructions were missing along with the list of items that should have been delivered so it was impossible to identify what should have been there. ”

“ - Order dispatch email with a delivery date, but no delivery actually arriving. ”

“ After waiting 10 weeks for delivery i was not prepared to wait further for replacement parts with the rest of the parts left in the elements. ”

“ Multiple calls to try and sort a delivery of a shed. ”

“ Either incompetent or a scam, bought a shed 5 weeks later requested an update on delivery (there policy says delivery in 1 month) no reply, 2 weeks later sent another message, no reply. ”

“ Delivery wasn’t on the day stated the delivery window is 6am-9pm so wasted a whole day. ”

“ 00 for delivery. ”

“ After waiting about six weeks for our Billy Oh 10x8 summer house to be delivered, I was surprised to find that most of tye panels were incomplete very few of tye end timbers were fitted, this explained the piles of 2" square pile of sticks, upon erecting the building it became clear that this was a very long way for good quality, some of tye panel end timbers that were fitted had two nails instead of the neccecessaty three, the doors are warped, the door opening is so badly finished (irregular slight overlap of panels between window and door opening) that it is not possible to fit the hinges to allow outward opening as shown on the photo of the finished building, the framing timbers are too thin for the height at the back in particular, flops about like a tent when painting it, upon unpacking the plastic windows ALL of the ones that were delivered were damaged, obviously NOT real plexiglass, this stuff is used for machine guards, the door windows were NOT supplied, I have two delivery replacement windows the latest was five windows, three of which were broken. ”

“ STAY AWAY! Do not buy from this company! Products are poorly made, bits missing and broken upon delivery and when you ring or use the online portal, they fob you off with dodgy excuses and no assistance. ”

“ Customer service is appalling. Never received item, didn't get replacement and they told PayPal I had received it. Photos even proved delivery door wasn't mine. Do not use! ”