Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,797 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have complained about hebes and roses which have failed to develop. I have used their contact service several times but they have completely ignored me. I despair. It is a dreadful shame because I have received lots of good plants in the past.”

Helpful Report

Posted 13 hours ago

“Plants delivered dead. Given up attempting to contact customer services. We have been completely ignored. Terrible company.”

Helpful Report

Posted 6 days ago

“Trees arrived covered in fungus. Customer service is non-existent. Eventually resorted to a court claim to get our money back but they didn't respond to that either so now the bailiffs are on their way.”

Helpful Report

Posted 1 week ago

“My experience with Gardening express has been terrible. I purchased a number of plants in towards the end of August for around £69. The plants arrived in damaged conditon. Poor standard, weak and some were withered. I raised a complaint via email. Until now received no acknowledgement. I find it very strange for an online company not to have contact telephone number. I would advise any customer looking to purchase from this company , stay well away. Btw, it is a nightmare asking for a refund.”

Helpful Report

Posted 1 week ago

“Terrible quality plants, terribly packaged to the point of damaging the plants and a customer care team who don’t care. Avoid at all costs.”

Helpful Report

Posted 1 week ago

“So the plants turn up broken in half looking almost dead theses one leaf hanging on each plant been in touch with the company and wasted my time I sent them photos but they wasn’t happy I repotted them as it removed there labels I promise I will never in my life deal with them again 🤢🤢🤢🤢🤢”

Helpful Report

Posted 2 weeks ago

“Terrible company. Never delivered my product. Blamed Yodel. Don’t reply to my messages. Don’t buy unless you want to throw your money away”

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Posted 2 weeks ago

“Supplied old, dead and broken plants after waiting and chasing for 2 weeks. Very disappointed & they want me to pay postage to return them with no guarantee of refunding me the postage”

Helpful Report

Posted 1 month ago

“I spent £50 on two hydrangeas which died within weeks of being planted despite good care and healthy hydrangeas in both my front and back gardens already. Avoid this company.”

Helpful Report

Posted 1 month ago

“Disaster ! 59.99 for an xxxl hydrangea. ! Arrived with large area of dead crown, with a few 6 inch shoots at the edges, full of stinking stagnant water, barely any root and 20litres of dripping compost which had pretty much dissolved the transport box. Customer service assured me this was fine , I just had to wait for it to recover ( as if by magic I assume ). I waited DAYS for that response. Returning it is a nightmare, there’s no email address or phone number for the courier so it stalls. DO NOT USE THIS COMPANY. I’d give it zero stars if I could.”

Helpful Report

Posted 1 month ago

“Delivered dead plants and customer services have failed to respond to correct the issue. Order also took over a month to be delivered. Don’t waste your time or money with this company”

Helpful Report

Posted 1 month ago

“Terrible product and worse customer service: I ordered a plant which was supposedly graded A1. When it arrived it was dry, brittle barely any leaves, very different to the picture on the site and what I would expect from A1. I have reached out twice to them and no response at all. I would maybe spend the extra and go to your local garden centre and choose something of quality.”

Helpful Report

Posted 1 month ago

“I order 10 Echinacea plants. They were packed horizontally but the box was delivered vertically. The plants were therefore crushed and 8 were either dead or had no chance of surviving. I took photos, made a report and asked for replacements. I have waited a week and have had no reply. Their guarantees seem worthless. A will go back to Crocus for online plants in future where the products and customers service are both excellent.”

Helpful Report

Posted 1 month ago

“I would give zero start. plants arrived dead, zero customer service. ha dto claim refund thru my bank. took almost month to deliver but anyway there was nothing to rescue.AVOID”

Helpful Report

Posted 1 month ago

“they take the money and run”

Helpful Report

Posted 1 month ago

“sadly i should have done more research before buying. order was simple for two trees supplied bare rooted. they were poor quality one a simple twig. both were planted the same day in large fresh composted tubs. neither shows any signs of life after many weeks. reached out to cutomer support with pictures and no response ... have just tried again and left this review in the hope someone will take note - buyer beware .. use your local garden centre where you can the plants and don't be tempted by glossy pics and 'low prices' the stuff supplied was rubbish”

Helpful Report

Posted 1 month ago

“Ordered some Hebe plants and a selection of flowering heathers. Most of the plants arrived in a dead or near dead condition. Complained via email with photos, etc. They wanted more photos despite me sending clear ones the first time and an image of the packing list. No heard nothing despite repeated follow up emails from me. Plants originally arrived at end of June 2025 and now 6 weeks later and no refund. Do not use them. I will not buy from them again”

Helpful Report

Posted 1 month ago

“Plants arrived dead. They wanted me to return dead plants. Not worth the bother or the cost, won't be buying from this company again. Didn't offer to replace.”

Helpful Report

Posted 1 month ago

“I bought a palm tree a month or so ago . It arrived in ok condition . With a lot of attention it has begun to lift its head up . There was a price drop (Wowcher ) . So I ordered another one . It arrived yesterday . What was in the box was a disgrace . I am a very experienced gardener . I have never seen a plant , in such bad condition . The soil around the roots was almost white . It was obvious that this plant , had not been watered for weeks . All the tips , were brown . I re potted it . The roots were bone dry . I had to cut the pot away . I drenched the roots for more than an hour . The root base was so small . It was almost impossible to get the plant , to stay upright . ( even with 6 large stakes around it . You should be ashamed of sending out a plant in such poor condition . You are an absolute disgrace to your profession . You should not be allowed to send plants out , that are not fit for purpose . I will speak to my local trading standards ,& ask them to view it .They like me will be shocked . I’m sure they will be in touch .”

Helpful Report

Posted 1 month ago

“Awful customer service. Plants very late after a bereavement. Tried to cancel but was ignored. Had plants after i ordered more, about 3 weeks late. Double money. Terrible customer service as I was just ignored”

Helpful Report

Posted 1 month ago

Gardening Express is rated 1.2 based on 1,797 reviews