Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely diabolical. Still waiting for plants 7 weeks on. No way of contacting other than ‘raising ticket’- ie automated response telling me to be patient. DO NOT use this company.”

Helpful Report

Posted 4 years ago

“My dahlias arrived yesterday and were so dry they just disintegrated when we took them out of the plastic package. I ordered these because It was an offer on Martin Lewis money tips. I am annoyed that I didn't check the reviews first.”

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Posted 4 years ago

“i ordered a pair of palm grass and after waiting almost 2 months for my item only 1 arrived now i cant event contact them dont bother shopping here they cause more stress than its worth”

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Posted 4 years ago

“dreadful experience of being ignored for 9 weeks attempting to cancel order. arrived today in poor condition £86 of wasted money”

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Posted 4 years ago

“I spent over £40.00 plus postage on 2 x 10 Echinacea. After a long delay I received 2 bags of dry potting compost. NO PLANTS at all. Impossible to get hold of anyone as customer service non existent. Using COVID as excuse. Completely appalled. Want my money back. NOT ABLE TO DRAG PICS as to show.”

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Posted 4 years ago

“,8 weeks no plants ,no contact,asked refund no refund absolutely rubbish”

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Posted 4 years ago

“I ordered three shrubs on 9th May 2002. 22 days later I have still not received them. My email response was blocked. The telephone was 'no longer in service'. I heard a damning report on Radio 4 yesterday and wonder what my next stop is. Please don't order from them. It is so upsetting.”

Helpful Report

Posted 4 years ago

“Zero stars- I ordered 11 April, arrived 2 June plants dead! If your order Get your money back now, don’t wait. Perishable goods not covered under MasterCard rules and Gardening Express do not answer emails or have a phone”

Gardening Express 1 star review on 4th June 2020

Helpful Report

Posted 4 years ago

“Ordered plants on 18th April to the value of £42 80 They have not arrived despite repeated unanswered requests...then asking for refund but that is not forthcoming either... tried to complain via Resolver but still no luck... terrible company... don't get carried away by nice pictures of plants that you'll never get.”

Helpful Report

Posted 4 years ago

“Place a order for 2 Verde outside plants on the 20th April. Was advised that due to Covid 19 delivery could take 10 -15 days. No correspondence from them after the 28th April. Goods finally arrived 42 days later after numerous enquiries ad to the whereabouts of my purchase.”

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Posted 4 years ago

“Please read reviews before you buy. Plants arrive in a poor unsaleable condition. Customer service is none existent. Unable to get a refund how they state a"five year guarantee" is unbelievable if you are unable to get a reply from them. I will never buy again from this Company they should not be operating and advertising good quality plants and a good customer service. What planet are they on !!”

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Posted 4 years ago

“Avoid at all costs!!! Pictures show my 10 piece hosta plant offer which I received after waiting patiently for 5 weeks ! I have 4 living out of the 10... Disgusting.”

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Posted 4 years ago

“This company is shocking. Ordered plants on 14th April, still not seen anything and no one to speak to or contact. Really bad. Please don't use.”

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Posted 4 years ago

“This is terrible. I ordered early April with a 3-5 day delivery then tried to cancel as it did not come but could not contact them. I reported to trading standards. Then tree came on 1 June (despite my attempts to cancel) covered in yellow mould. I am £120 down and cannot contact them.”

Helpful Report

Posted 4 years ago

“My plant finally arrived last week after a very long wait and I've been trying to contact gardening express ever since. The plant was mainly twigs and what leaves there are they are wilted and brown. I am disgusted that I’ve been sold this for £105.95. I want a refund and the plant collected. Not happy at all!!”

Helpful Report

Posted 4 years ago

“Giving them a 1* rating is over generous - 8 weeks and still chasing around after them. Avoid, avoid, avoid - They can’t even keep to their own delivery/ quality and timescales - these are their own self imposed standards - impossible to contact - buying plants should not be this hard”

Gardening Express 1 star review on 3rd June 2020

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Posted 4 years ago

“The quality and service of this company is terrible. Customer service makes it hard to complain. They take your money and then it takes ages to get any order. When mine arrives it was awful.”

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Posted 4 years ago

“Ordered 4 plants on 30 April. Received them late on 3June!! Two of them looked green and as I would expect and the other two looked dead. Went on Thier site to contact them and could not find any details . No Tel numbers. Email address . Web site says it's possible to email the founders office but they don't actually advertise an email address? Thier site says they have a chat page but it's again not shown easily anywhere . It's like they don't want you to contact them when something goes wrong ?? Went on a few sites and noticed a number of v bad ratings for plants received in poor cond or damaged etc . People have even reported they guys to trading STDs !! My advise is to shop elswere or gotoa garden centre . They even advertise plants they haven't got in stock which is most of the ones on Thier site ?”

Helpful Report

Posted 4 years ago

“Gardening Express has not made me happy, I have already scored them 1 given that I ordered on 19th April last as a birthday present for 10th May and on my last review the item had not been sent. However today 3rd June the order has finally arrived. A Magnolia Stellata which I expected to be DOA. How it has managed to survive I don't know, given that Hermes have had it since 27th May and it has finally arrived although a bit battered ( it looked as if it had been upside down at some point) today 3rd June. However although |I have raised their score to 3 given the condition of the plant and the Covid-19 problems, they really need to sort out their customer relations and communicate with people and answer their e-mails etc. All I can say is thank goodness our local garden centres have re-opened!”

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Posted 4 years ago

“I can't give less than 1 star or I would. 11/04/20 I know it has been difficult with COVID -19 but their customer support is the worst I have ever seen they have not replied to more than 2 email I must have sent at least 6 (tickets) on 1 of those they got my name wrong, now I'm told by delivery copmany that the pracel cannot be deliverd & I can't get any further than Hermes telling me to contacting them which I did today standard reply saying they are processing the order, that is not the issues so I suggest they don't read the complaints, if & when I get these plants they are likeley to be dead as I don't know how long they will have sat in a van for. I'm going to have to take court action to get a refund by the look of it.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews