Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother ordering anything from here you won't get it anytime soon they seem like a small company who cannot handle the workload yet are still taking new orders?? They can't even respond to emails about your order waiting a month now still nothing email them today to cancel my order and refund I'm not holding my breath imagine I'll get the standard automated email... Joke of a company!!”

Helpful Report

Posted 4 years ago

“Over a month and still no delivery. Nobody answers any support questions. Looking online you'll see there's hundreds of people have the same experience with this company.”

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Posted 4 years ago

“No customer service, little better than con artists, should be snake oil sales. Obviously cannot fulfill orders and just sticking head in sand avoiding customers. We'll avoid them stall costs.”

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Posted 4 years ago

“You take money from people and don’t supply the products absolute fake conning company! Disgusting”

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Posted 4 years ago

“Please do not use this company, the reviews about poor customer service are true. I honestly believe good reviews are fake. I placed my order on 27/03/20 and it is still waiting for dispatch (06/05/20). I have created 4 support tickets and not one of them has been answered. I have asked for a refund. Again they have not responded to that either. PLEASE DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“I ordered plants on 15th April and spent £97. Still no plants and no way of contacting them. Will now contact my bank to try to get a charge back. What company closes all lines of communication to stop people getting in touch !! Appalling company, don’t waste your money”

Helpful Report

Posted 4 years ago

“Avoid! I placed my order in mid April. Expected delivery times were 10 working days but so far, no goods have been delivered. All contacting options have been disabled.”

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Posted 4 years ago

“I ordered plants totalling £80 on 7 April. I have not received them and it is now over a month ago that I ordered them. I have only had one email which confirmed my purchase and that the money had been taken from my account. I have sent numerous emails with no replies. I noticed today there is another e mail address supplied for customer services but still no reply and to be honest I don’t now expect any.This is a terrible service and also wish I had read the reviews before ordering.”

Helpful Report

Posted 4 years ago

“Terrible terrible customer service from this company, they are very willing to take your money as soon as you have placed your order but are very unwilling to deliver or to correspond and update you on your order. They have taken down the ability to cancel your order on their website while all the while using the pandemic as an excuse. I do not recommend and will not be using this company going forward.”

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Posted 4 years ago

“DO NOT SPEND Money with this company They are con artists Bad customer service, bad plants if they arrive at all NO chance of a refund, they will ignore your request for money back AVOID, AVOID, AVOID”

Helpful Report

Posted 4 years ago

“I placed an order with Gardening Express on 27th March. The delivery guarantee of 15 working days has well and truly been exceeded. They do not reply to emails. They do not respond to their own “ticket” system for correspondence. No plants, nor a refund. Avoid at all cost.”

Helpful Report

Posted 4 years ago

“Totally agree with every post shocking service and I too am having to go to the bank to try stop payment with a view to a refund, try as I might to contact them through their own ticket service, nothing, if I could give them - 10 I would, no excuse for it”

Helpful Report

Posted 4 years ago

“Like everyone else on here.Ordered plants on 4th April. They have arrived in appalling condition today one month later. Disgusting dead,squashed, broken. Look more like a compost heap. Do not buy from them. Disgusting!”

Helpful Report

Posted 4 years ago

““Like everyone else, ordered my plants 8th April I’ve had auto reply email to say goods would be delivered within 15 days of ordering since then nothing, tried their online ticket system to contact them but no response. Now Phoning the bank. What customer service none. Should have read the reviews first. My customer rating -7. Still waiting for the order.”

Helpful Report

Posted 4 years ago

“AVOID! I placed an order just over 4 weeks ago & have received NOTHING. Delivery time frame upon ordering was up to 15 days. Gardening Express have not replied to ANY of my emails & they have deleted all of my delivery update requests on their Facebook page. £100 spent and absolutely nothing in return. I now have to contact my bank to request a refund through them.”

Helpful Report

Posted 4 years ago

“Ordered on the 31st of March. Still no delivery! Have requested a refund but surprise surprise no response.”

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Posted 4 years ago

“Don’t buy waste of money. You’ll end up with dead plants and have to risk catching a virus to post it back to for a refund minus postage. Not worth it!”

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Posted 4 years ago

“My order totalled £65 Order made April 5th. Have raised 2 tickets, no response other than repetitive script that you get. I should have learnt my lesson after my very first order arrived which was in an appalling state. However I gave them the benefit of the doubt & ordered a large bamboo that looked wonderful in the online picture. It is now just over a month later & still waiting. I have requested a refund but no answer. I guess I must now get in touch with bank. Very dissapointed & would not recommend using !”

Helpful Report

Posted 4 years ago

“Like everyone else I made an order one month ago, after 3 weeks I asked for my refund but still didn’t receive anything. They are just ignoring me. Now I have to find other methods to get my money back...”

Helpful Report

Posted 4 years ago

“Ordered goods on 8th April 2020. Have tried contacting the company to no avail. This company ( if it exists) should be reported for their useless customer service. Only option I have is to try and get a refund via my bank. DO NOT USE.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews