Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took money on the 10th April, no plants, no answer to tickets, it must be a scam”

Helpful Report

Posted 4 years ago

“Ordered in good faith on 11th April, as with other customers- no communication whatsoever! I think greed has taken over here, accepting orders that cannot be fulfilled. I understand that there will be delays, however I will be seeking refund, due to appalling customer service.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with this company STAY WELL CLEAR 2 months and no plants but they took my money straight away, they don’t respond to any correspondence and you can’t phone them. DO NOT USE THEM”

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Posted 4 years ago

“Had to wait ages for the delivery. Then when I finally got the 4 jasmine plants one was already dead others were terribly badly damaged. Packaging was disgraceful. Not satisfied at all. The company should be ashamed of themselves. Have asked for a refund but so far nothing.”

Helpful Report

Posted 4 years ago

“Absolutely hopeless verging on a complete lack of integrity. No effective way of cancelling excessively delayed orders other than resorting to a credit card dispute. Yes Covid-19 has brought problems to us all but to continue to advertise 10-15 day delivery when many approach 6-8 Weeks and the company clearly know this is clearly miss selling. Not offering a simple mechanism for order cancellation when original delivery times can not be honoured, whether intentionally or not appears to contravene the UK distance selling regulations. Hoping Essex Trading Standards are taking a keen interest. Order with extreme caution only if you must”

Helpful Report

Posted 4 years ago

“Still waiting since ordering on 10th April. I wish I had researched this company but thought I was buying from a reputable, independent nursery and helping them during this Covid time. Yep I’ve just helped them to my money!!! NO sign of my order. A SCAM I guess. Not sure how they can get away with such poor service. I am trying to get my money back through my bank as I cannot afford to just give my money away. I would give zero stars if I could.”

Helpful Report

Posted 4 years ago

“Ordered two plants 19 days later they arrived nothing like the picture and one was on the death row. You can't get in touch, they say they are busy. Have sent a email to complain but I don't expect an answer. Will never buy again from them thank god the proper garden centres are open now.”

Gardening Express 2 star review on 21st May 2020

Helpful Report

Posted 4 years ago

“Taken money for order placed on 15th April. It’s now 21st May, no response to support tickets raised (1st May) and no way of contacting them. I think I’ve been scammed 😫. Now trying to get money back via charge back.”

Helpful Report

Posted 4 years ago

“Promised 3/5 days then 15 days then 4 weeks for my order.8 emails and phone calls no reply had no alternative but to ask my card provider to step in there investigating them.iv waited 6 weeks.be very careful read all the reviews they are appaling.(I should have read them)”

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Posted 4 years ago

“I can only echo what other reviews said. I ordered nearly£50 worth of perennials 6 weeks ago! No communication and no reply to my email. They took my money immediately! Not all online gardening sites are like this and I do recommend Beth Chatto. They were brilliant. I wish I could get a refund from GEx but don't know how. However I am not letting them get away with this. It's criminal!”

Helpful Report

Posted 4 years ago

“Stay well away from these cowboys. Took my order just under 6 weeks ago and since then I have heard nothing. There is no way of getting through to them as they have no phones or emails. Just a so called ticketing system which just gives you a ticket but no response or follow up to the ticket. Save your money and order from a real place.”

Helpful Report

Posted 4 years ago

“Awful - same as everyone else! Ordered and paid 12th April - no answer to queries and no plants.”

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Posted 4 years ago

“Avoid this company. Ordered a tree on 30th April which has failed to be delivered. Have co tacted the company frequently and they fail to respond.Cannot find a phone number for this company. Avoid as it appears to be a scam. Ever who is run ing the scam is using Covid 19 as a reason for not fulfilling there commitment”

Helpful Report

Posted 4 years ago

“I ordered plants from this company 5 weeks ago, and was advised that delivery would be delayed but that I should expect them within 15 days. I have been trying to contact them to find out if my order would ever be delivered, but it is a nightmare situation. They offer no telephone service, but recommend you use their chat facility. This facility has been suspended. I emailed them and was sent a long reply informing me that they have taken on and are training extra staff to deal with this situation, which is admirable but doesn’t help me. The reviews that I have read about the quality of their plants when they eventually do arrive do not give me confidence in what I may, at some point, receive. I wish I had read the reviews first - lesson learned. I won’t be ordering from them again.”

Helpful Report

Posted 4 years ago

“Ordered my plants 23rd April and I wish I read the reviews first . No reply no plants and they took oh £135 immediately ! I think they are scalers . AVOID . I will find a way if reporting them !”

Helpful Report

Posted 4 years ago

“Ordered 10th April no response to tickets raised, no plants, no refund. Have reported to Trading Standards. Absolutely disgusted that they are continuing to take orders. Avoid at all costs”

Helpful Report

Posted 4 years ago

“Placed an order on the 11th of April, no plants and no reply! Horrified to be put in this position, and it feels horrible like I have been ripped off. Please can someone on here post a link on how we report them?? I am contacting my back today for assistance. They should be closed down.”

Helpful Report

Posted 4 years ago

“I ordered my items on 9th April. I ordered 7 different types of plants and have only recieved 2 so far on 13th May. I have raised a ticket with no response so have raised another this evening. No communication about delayed orders or plants being out of stock. Poor service.”

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Posted 4 years ago

“Just don't deliver or respond - dreadful”

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Posted 4 years ago

“I ordered a Buddleja on the 15th of April, I can't get a reply from a human they are still advertising that orders take up to 15 days ive been waiting 35 days and it seems I can't cancel, I think I will have to leave it to my bank to get my money back”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews