Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY. I have been trying to cancel my order with them as all I get from them is emails saying they're delayed and not to contact them as they are busy! Emails go unanswered, they have taken down their online chat service, their online contact form results in a pop-up saying 'disabled' and they give no phone number. I decided to send a recorded delivery letter so that I could ensure they received it. They got it alright and someone called CV19 signed for it not clever at all. If they do not issue a refund I now have good evidence of how appalling they are to contact my bank for a charge back.”

Helpful Report

Posted 4 years ago

“DO not deal with this company unless you have money to burn.Waited weeks for plants, they arrived last week,clematis brown,almost dead-it is now.Rest of plants so badly damaged,will follow clematis into the compost heap.No point in chasing up refunds.Just avoid.”

Helpful Report

Posted 4 years ago

“Wish I had read reviews before I ordered - waited weeks and weeks for order that still hasn’t arrived - requested to cancel and have refund twice so far but this has been ignored. Dreadful company dreadful customer service. A total con.”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would! Absolutely disgraceful company - only way to describe them is a bunch of con artists! Stay clear of them at all costs! They will happily take your money, but after that do not expect any form of communication. I waited over 2 months for my £150 order and when the plants finally arrived they were severely damaged or dead due to the atrocious packing by the company. Despite my photographic evidence they have refused to acknowledge my request for a refund. I don't expect to ever see that money again.”

Helpful Report

Posted 4 years ago

“dreadful service, plants were poor and not as ordered, no one replies to anything, passed to my card company to get them to refund as given up trying to deal with this company. They appear to make a habit of sending out poor quality or dead plants and then making it so hard to get a refund or even an answer from them. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“This company and the customer service is absolutely atrocious. While taking into account there have obviously been difficulties with deliveries over the Covid period this company took nearly 3 months to deliver the plants I ordered and when arrived the plant was absolutely atrocious. Out of four plants one was ok. I immediately wrote to the company in April and now in July have still not had a response or offer of any refund. Do not buy any products from this company. Other companies during this period have delivered plants safely and given good customer service if there have been any problems. This company just ignores you and it is so totally frustrating but I will never ever deal with them again. Unfortunately it’s not possible to give a zero star review.”

Gardening Express 1 star review on 7th July 2020

Helpful Report

Posted 4 years ago

“Dead plants, no customer service. Just too sad”

Helpful Report

Posted 4 years ago

“Utterly, utterly dreadful: received a box of dead plants over eleven weeks ago, and still no refund. You can only raise a complaint with then via their support site, which essentially wastes your time: my first complaint was deleted without response. My second complaint, from seven weeks ago, has yet to be answered- it was "escalated" within one hour, but there's been no further movement. Receiving a box of dead plants is one of those things that sometimes happens. Receiving a box of dead plants and not being able to receive timely support? That's shoddy customer service that has nothing to do with the current situation, I am afraid. It's just a shame that consumers can no longer raise issues with retailers direct with Trading Standards, as Gardening Express deserves a thorough investigation into its extremely poor business practice.”

Helpful Report

Posted 4 years ago

“Abysmal plants arrived today after waiting 7 weeks for delivery.. Do not buy from this company.. they cannot be contacted and do not reply to e-mails.. I have just wasted £50+...”

Helpful Report

Posted 4 years ago

“This company are con merchants should not be allowed to advertise in a national paper. My advice is shop locally, order arrived today it is disgusting they are robbing the public.”

Helpful Report

Posted 4 years ago

“bought Lupin plants some weeks ago, received 3 separate communications advising why they would be late, that is understandable given the present situation. Sent 3 separate tickets asking that the order be cancelled and that we required a full refund for non delivery, theses were ignored. Sent a recorded delivery letter, again no response . One week after this plants delivered and are in a very poor state and in no way resemble the description on their page, have instructed my bank to instigate procedures to have my money refunded. If you are thinking of buying from this company please think again just find a drain and drop your money down it.”

Helpful Report

Posted 4 years ago

“Rubbish plants arrived dead emailed company no response please do not use”

Helpful Report

Posted 4 years ago

“DONT TOUCH THEM WITH A BARGE POLE-Exactly the same experience all other customers below are saying , rubbish products, poor quality, tiny samples, broken -all dead within weeks. And like the other guy said-they are all over you when ordering then ignore all requests for refunds. Pathetic and immoral way to "run" a business.Cant be bothered to add photos-just know they're all rubbish!”

Helpful Report

Posted 4 years ago

“One star no communication , tickets system no one answers. I am a lucky one I at least got plants delivered. A peach instead of a cherry. Over eight weeks late as a wedding anniversary present . Please no not buy off this company!!!!!!!”

Helpful Report

Posted 4 years ago

“Abysmal. As far as I know it could be a scam. They take your money, and the plants never arrive. Then there's no way to contact them. Don't throw your money away.”

Helpful Report

Posted 4 years ago

“Have emailed them 3 x and no response, I would like a refund as my order has been sooooo delayed, if a company can’t cope don’t take people money Steer clear people steer clear”

Helpful Report

Posted 4 years ago

“Hi no future customers of Garden Express It is all bad news The director name is Christopher Denis Bonnett DOB October 1981 Address: Pieces Cottage, Mashbury Road Chelmsford CM14UA He has a few telephone number but not of them are active He is director of 12 companies please see the gov.com companies house by adding his name. HMRC are owner most of his assets”

Helpful Report

Posted 4 years ago

“Hi future customers of Garden Express It is all bad news The director name is Christopher Denis Bonnett DOB October 1981 Address: Pieces Cottage, Mashbury Road Chelmsford CM14UA He has a few telephone number but not of them are active He is director of 12 companies please see the gov.com companies house by adding his name. HMRC are owner most of his assets”

Helpful Report

Posted 4 years ago

“Rubbish. Ordered 3 months ago. Have received half the order. But by the time they'd arrived they had finished flowering. Still waiting for 3. No response from company. Have had to take issue up with credit card. Dont bother.”

Helpful Report

Posted 4 years ago

“I made a complaint on the 26th may, still waiting for you to respond. I ordered 2 x10 hosta plants, what I received 4 weeks later was 2 bags of compost with dormant roots, they cost was £30 plus postage. JUST DISGUSTING. I WILL TAKE THIS MATTER TO THE SMALL CLAIMS COURT, ITS THE PRINCIPLE, IT MAY BE ONLY £30, BUT ITS MY £30.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews