Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a scam company. Ordered my plants on 4th April and I have still not received them. I have raised various ‘tickets’ asking for an update and received no reply. Does anyone know their address? I intend to visit and personally speak to them. PLEASE STAY AWAY!!”

Helpful Report

Posted 4 years ago

“Apart from waiting nearly 8 weeks for my order during coronavirus times. The company took my money immediately including the delivery charge which was a joke. When the plant arrived I almost needed a microscope to see the plant. It came in the advertised size pot but would have fitted into one a third of the size. They blamed the virus and said they were working night and day. They must have made a bomb. Complete joke. Avoid Avoid Avoid.”

Gardening Express 1 star review on 3rd June 2020

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Posted 4 years ago

“I wish I’d seen these reviews before placing an order with Gardening Express. I’ve waited 7 weeks for my order which still hasn’t arrived and it’s almost impossible to contact this company. When they do eventually get back to you it’s with a standard email that wasn't even relevant to my issue and they couldn’t offer any assurance that they would deliver my order. DO NOT BUY FROM THIS COMPANY AND DON’T BE FALLED BY THE SOB STORIES OF BEING ‘A HARD WORKING FAMILY WHO ARE STRUGGLING THROUGH THE CRISIS’. They simply take your money and don’t deliver or communicate and I now know others that have experienced the same problems as me.”

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Posted 4 years ago

“I've order few plants at mid Apr 2020 and now at beginning of Jun 2020 still don't have them. I've asked for my money to be refunded and their reply was to send me again my invoice and the that my order is still in process. They've withdrawn my money few hours later I press the order. The company doesn't have a telephone number to call and they answer to emails days many after. Terrible company and they way they run the business - wish I had read other reviews before using them.”

Helpful Report

Posted 4 years ago

“Ordered on the 17th of april and still waiting for them nearly two months it's not acceptable. Agree you expect to be delays with what's going on but theres been no contact apart from automated emails to please be patient during these times .my money went out of my account the day after ordering .I will not be using this so called company again even if my plants ever do turn up stay well clear”

Helpful Report

Posted 4 years ago

“This company should not be allowed to trade. Unfortunately I seem to be one of the growing army of people who have been conned by them. Same old story, my money taken immediately from bank account after placing my order. Thankfully I ordered just 12 tomato plants of 2 different varieties. Four weeks later I received just 6 of them Tiny, and in very poor condition. No invoice, and no description of which variety they were. Unable to get a reply from them. Luckily I lost just £23. Have huge sympathy for the people who have been conned out of a lot more money than me. How are this bogus company allowed to exist?”

Helpful Report

Posted 4 years ago

“ordered on 12/4. 1 email stating the order could be delayed for up to 15 days which was fine 30 days tried to call no number available so raised a support ticket on 18 / 5 still nothing 3/6 . Have now progressed this and will be taking action . AVOID”

Helpful Report

Posted 4 years ago

“THIS COMPANY THIEVES PEOPLES HARD EARNED MONEY VERY QUICK TO TAKE MONEY YET 8 WEEKS ON NOTHING !I spent quite a bit of money here 8 weeks on nothing I have e mailed them no one responds the only response I got was pathetic generic one telling me about their problems when I said I’m reporting them and still after that nothing . I have reported them as do think this is a scam”

Helpful Report

Posted 4 years ago

“Absolutely disgusting that a company can take your money (£170) in April and still no flowers in June!! Not able to contact them, no reply to various ‘raised tickets’ just generic replies to be patient!! Will be talking to Trading Standards about this totally awful company - criminal!! DO NOT BUY FROM THEM!!!”

Helpful Report

Posted 4 years ago

“Ordered on 14th April 2020, still no sign of delivery. Three emails and two raised tickets with no response, be very wary of buying from this company.”

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Posted 4 years ago

“1 month and half waiting with no updated provided, just automated emails. They got the money on day 1 and then disappeared, Will never buy again from them”

Helpful Report

Posted 4 years ago

“Plants arrived weeks Late and DOA. The company make it nearly impossible to contact them.mwant my money back.mi am going to contact trading standards and go after this company in a big way”

Helpful Report

Posted 4 years ago

“Not been in touch with them yet but I will never order again. Ordered months ago, waited patiently during these testing times. Today Hermes delivered plants fit for the bin. My brother is a garden centre regional manager unfortunately his centres were closed when ordered for my garden. I have sent him photos today and he is appalled at the dire state. I thought I might be able to nurture them back to life he says no way they are completely dead and a waste of money 😡😡”

Helpful Report

Posted 4 years ago

“I have been waiting 6 weeks for my order, there is no phone number to call so I am unable to speak to anyone to find out what’s happening. No reply from emails or raising a “complaint ticket”. Absolutely appalling to leave customers like this with no communication regarding delays. There Live chat has also been down!”

Helpful Report

Posted 4 years ago

“Unfortunately it is not possible to give this company less than one star. My order from 11.4.20 actually arrived today (two hydrangeas). One plant was just about acceptable but the other was an insult - two weak stems and a third one that had been broken off at some time. Neither plant looks well cared for or particularly healthy and to be honest I have seen better specimens cheaper in Aldi. Given the appalling customer service I can't face trying to return the worst plant and then waiting for a probably non-existent refund. Do not even think about buying anything from these people!!!!”

Helpful Report

Posted 4 years ago

“Hi received my plants today 2 hours ago. Been waiting since order 11 April after seeing all bad reviews was worried I wasn’t going get my plants . The plants well packaged and good condition !!! So although long wait have to say give 3 out of 5 stars .Majority plants healthy so looking forward to see them when in flower. Helen Murdoch Edinburgh.”

Helpful Report

Posted 4 years ago

“SCAM! Do not buy from this 'business' - On purchase, there has been no confirmation of the order, no details of shipping and further more; no contact number to discuss. A friend of mine has also had similar problems.”

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Posted 4 years ago

“I am still waiting for my order fro April got to emails saying my order has been passed on to the nursery. All I want is a refund and no plants from them as I had to buy elsewhere. Do not buy from this company.”

Helpful Report

Posted 4 years ago

“Placed my order 15/4 and still no sign of it being shipped. I have emailed them and been told delays due to situation and when I’ve tried to get a refund I’ve been told it’s not possible and order being processed. We all understand delays but 6 weeks plus and still no delivery in sight! Really?!”

Helpful Report

Posted 4 years ago

“Ordered April 11th and still no goods. Sent email May 29th to say goods dispatched which is pack of lies from Chris the Conman as Yodel have no record of ever receiving the order. Have requested charge from my credit card company and reported him to Trading Standards. His scam company has now got media interest for all the wrong reasons and he apparently he was interviewed on Radio 4 yesterday.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews