Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give minus stars if I could. I ordered on the 8th of April and have not had any news of my order even though my account was charged £95 the day after the order was placed. I've tried to contact the company by raising s ticket but no one has gotten back to me. They are still taking orders but aren't even able to fulfil the ones they have outstanding. Absolute disgrace that a company like this is using this pandemic to rip people off.”

Helpful Report

Posted 4 years ago

“Placed and paid for an order on 7th April and not a word since. Cannot contact them either. Have so much on my mind with a poorly 86 year old husband, could do without the pressure and loss of money!”

Helpful Report

Posted 4 years ago

“I made a big order at the beginning of April and have had no communication as to when they will deliver my order. Impossible to get in touch with them.. They are making the most of this crisis.. Shame on them.”

Helpful Report

Posted 4 years ago

“Have waited for over 3 weeks for my plants to arrive - but nothing! No way to contact them. They do not answer messages. Absolutely appalling! Avoid this retailer.”

Helpful Report

Posted 4 years ago

“I ordered 4 weeks ago paid £65 raised a ticket to cancel and not received a reply they are fraudsters I’m reporting this”

Helpful Report

Posted 4 years ago

“Placed large order. Items not received. I logged on and there was a notice about longer wait. Ok, I thought, I will cancel. But website would not allow it and there’s no phone number and no email. They also disabled chat function. Horrible experience and now must fight to get money back.”

Helpful Report

Posted 4 years ago

“I placed an order on 8th April. Order was dispatched 16th April - apparently! Now 1st May & still not arrived. No response to emails either. I guess if they do arrive now they will be dead! Customer service is non existent.”

Helpful Report

Posted 4 years ago

“Would have given a 0 star if I had an option. Order placed on 13th April..Been 3 weeks and no update on whether it has even been dispatched. 65£ spent. No response to the ticket raised either., Pathetic!! Will be raising a dispute if I don’t get an update in the next 2-3 days.”

Helpful Report

Posted 4 years ago

“Placed am order, it finally came today, after s 4 week wait. Ordered plants but received a small bag of Dahlia bulbs and one plant. £65 out of pocket, not even the plants I ordered in the first place.”

Helpful Report

Posted 4 years ago

“Ordered 2 small shrubs. When they arrived one was ok but the other was virtually dead on arrival. Emailed them for a credit note and got a shirty reply about lack of staff. Will not buy from them again. Gardeners beware.”

Helpful Report

Posted 4 years ago

“I fully understand the current unprecedented situation, however this money have taken the money and run - taken on far too many orders than they can handle leaving I and others very frustrated. I ordered £110 of plants on the 6th April and can handle waiting, but the fact they have not had any communication, even just to say they will be delivered on day x is a disgrace. I still await my order...”

Helpful Report

Posted 4 years ago

“Terrible company I ordered £60 worth of plant April 9th it’s now 1st May and nothing although my money left my account the next day avoid this company at all costs 😡😡”

Helpful Report

Posted 4 years ago

“No order arrived!”

Helpful Report

Posted 4 years ago

“I ordered 6th of April says maximum 15 days, it's now 1st of May l have had zero contact and you cannot email, message nothing. I tried the FB page for some sort of communication got nothing. Do not order from this shower of s#/+”

Helpful Report

Posted 4 years ago

“Ordered plants on 10th April 2020 and it’s now 1st May. Plants not yet despatched yet although money taken straight away. Contacted Company but still no reply. I’m a pensioner and not in a position to waste money. This Company shouldn’t be trading as you can see from the enormous amount of complaints. Totally unacceptable way to treat customers. Watchdog needs to get involved in order to stop this way of trading. Disgusting!!!!!!!”

Helpful Report

Posted 4 years ago

“No communication at all, will not reply to emails and still take orders from people knowing they can’t deal with the loads they got in process already! Do not use them”

Helpful Report

Posted 4 years ago

“Hopeless. Don’t order with them as they don’t deliver and then there is no way of contacting them. No phone, ticket facility withdrawn and does not work, no on line chat. Nothing. Customer service a joke”

Helpful Report

Posted 4 years ago

“I ordered 3plants 2/4/20 2 arrived 3weeks later. I emailed them Several times as to when I can expect the 3rd one. All I got was An automated email saying it’s a difficult time and orders may take up to 15 days. 29 days later I am still waiting for my 3rd plant?”

Helpful Report

Posted 4 years ago

“I placed an order on the 10th of April 2020 and they took my money the same day and I have still Not received the goods! I have tried contacting them emails messages etc but. No response. Really really not good enough! Wouldn’t ever order from them again and will be demanding a refund!”

Helpful Report

Posted 4 years ago

“As my Nan would say what a load of old 5 h1t. Same as everyone else ordered 11th April £75 no plants as of 1st May. Two tickets raised no response pure ignorance they deserve to go under if this is the level of service they give! Raised charge back through to credit card company. Furious!!!!”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews