Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

“One the worse outline shopping experiences I have ever had. I ordered a Japanese Acer (£89 with postage) the plant was supposed to be around 150cm and according to the picture a lush deep golden red colour. After waiting for 3 weeks and receiving some passive aggressive emails that said if I enquired where my order was this would delay my order...! What arrived was a 90cm scrawny damaged plant that had clearly not been watered or cared for in any way. Whatever you do not use Gardening Express to order any plants”

Helpful Report

Posted 4 years ago

“It's a Scam. I bought plants in April. I accepted Covid explanations. However, I'm still waiting delivery. I asked for a refund but noone bothers to respond to the emails. I just want my money back”

Helpful Report

Posted 4 years ago

“It's my fault for not reading the reviews on this dreadful company. As a result I have the same experiences, long delays, no proper communications, very poor quality plants, no response to complaint. Forget their guarantee promise, complete waste of time.”

Helpful Report

Posted 4 years ago

“AWFUL!!!!! I spent over £100 on plants. 3 were virtually dead on arrival and many of the others were on very poor condition, e.g. snapped stems, damaged leaves. I was issued a 'ticket', whatever that might be, as an acknowledgement of my complaint and have been waiting in a queue, if one exists, for a proper response for over 2 weeks. That to me is appalling customer service. The automatic update on my ticket sites Covid for the delay. What nonsense, other companies are managing very much better. Please do not waste your money on buying from here. I shall be taking this further at: https://www.coronavirus-business-complaint.service.gov.uk/ Am also leaving as many negative reviews as possible to warn people not to make the same mistake.”

Helpful Report

Posted 4 years ago

“It’s a scam. Dead plants arrived on two occasions. Sent tickets for refund absolutely no response whatsoever. Wasted my money. Continued to take people’s orders though despite delays in people receiving there products. On arrival all dead . failed to respond to people’s complaints etc. I’ve now involved the bank and will be taking it to trading standards. Company should be made to cease trading. Total scam don’t waste your money”

Helpful Report

Posted 4 years ago

“SCAM SCAM SCAM! Shame on you Gardening Express Bought two climbing plants. Order no. 600635988. One week later received automated e-mail saying no stock and to wait indefinitely. Desperate for refund but no contact details on website. Raised ticket. Got standard automated reply with lame excuses, shamelessly blaming everything on covid19, and just blatantly refusing to refund. Feel like being conned, scammed and bullied by big corporation hiding behind company policy. I have a feeling this company put all their resources on online selling and writing fake review all day but put very little effort to actually delivering the plants. Do not use this company. It is giving a bad reputation to other honest online garden centre website. I have ordered plants from other website during covid19 which arrived within a week.”

Helpful Report

Posted 4 years ago

“SCAM SCAM SCAM! Shame on you Gardening Express Bought two climbing plants. Order no. 600635988. One week later received automated e-mail saying no stock and to wait indefinitely. Desperate for refund but no contact details on website. Raised ticket. Got standard automated reply with lame excuses, shamelessly blaming everything on covid19, and just blatantly refusing to refund. Feel like being conned, scammed and bullied by big corporation hiding behind company policy. I have a feeling this company put all their resources on online selling and writing fake review all day but put very little effort to actually delivering the plants. Do not use this company. It is giving a bad reputation to other honest online garden centre website. I have ordered plants from other website during covid19 which arrived within a week.”

Helpful Report

Posted 4 years ago

“This is what I received when ordering a hebe. Totally unsatisfactory. Do not order from this company.”

Gardening Express 1 star review on 5th August 2020

Helpful Report

Posted 4 years ago

“Gardening Express sent me the wrong plant which was genetically mutated and not what I ordered. The plant arrived with 2 out of 3 branches broken and within 2 days the leaves therefore dried out. When I asked for an exchange sending images to them, they declared they wouldn't be able to see any damage and congratulated me to the plant. They refuse to offer an exchange for the plant, and refuse to pay the money back, this after I waited 2,5 months (!!) for the plant to arrive from date of order. Gardening Express are serious tricksters which the correspondence proves. Don't ever buy from them - they send dodgy damaged plants out that they can't sell to Garden Centres hoping that they get away with it online when no one can check the quality of the plants before they charge you. Reading the other reviews with so many other people making exactly the same or similar experience, I'd say they trick people consciously on a large scale.”

Helpful Report

Posted 4 years ago

“Received my order late May. One of the trees arrived with the top of the main stem broken off. Twice contacted the company who escalated my complaint to 'tier 2', but I am still awaiting a reply. Dreadful customer service. I will not use this company again and suggest everyone steer clear.”

Helpful Report

Posted 4 years ago

“Abuse of Covid situation This company has totally used the Covid situation to profit, buying up dying plants from nurseries impacted by Covid and selling them on, almost dead, with 3 months to deliver, and not giving refunds, refusing to communicate, switching off all comms and hiding, still taking money on orders they cannot deliver, thousands of complaints, still operating, trading standards and watchdog contacted by masses of people, still trading today and taking money immediately, no refunds, no delivery, also faking five star reviews. All you get is an auto 'because of Covid...' response. The gov has set up a site where you can report companies like this for exploiting Covid, Search coronavirus-business-complaint.service - this will take you to the gov website where you can send details and evidence if enough people report this scam of a company it may be closed, it's what it deserves. I hope they can sleep at night (with all that stolen money)”

Helpful Report

Posted 4 years ago

“Absolutely atrocious company to deal with. Ordered a Japanese Acer in early May and received no communication until I contacted them several times both by Email and Ticket. After several attempts at blaming Covid, suggesting I’d ‘missed it’ in a multi delivery parcel ( I only ordered the Acer), they then changed tack and blamed Hermes for losing the parcel!! 3 weeks on they have still not come back to me in spite of several attempts in my part to extract a response.”

Helpful Report

Posted 4 years ago

“They gave the courier an incomplete address which led to my order being delivered to someone else. When I contacted them I received no response for weeks, so I filed a chargeback and to my surprised they fought against it. They only make any contact in the event of chargeback, it seems they have a team specifically for this due to so many angry customers. Gardening Express, why not invest your money in actually fulfilling your orders instead of a chargeback team?”

Helpful Report

Posted 4 years ago

“Adverts extremely mid leading, twigs sent not blooms? Terrible service”

Gardening Express 1 star review on 4th August 2020

Helpful Report

Posted 4 years ago

“Worst company I have ever had the misfortune to deal with. waited a month for delivery they are using covid as excuse for non or late delivery. Plants arrived diseased covered in black spots with tiny flies crawling all over them, as per their previous response to emails "ticket raised" that's all you get from them no concern of the awful condition or any suggestion of refund or replacement. As at today I have still received no contact fromgardening express so my action is now :- Contact your bank or credit card company and get a chargeback done fill out form send pics and get your money back this is the only way to stop this sort of company from trading in this way. I have posted this on other website so ope it helps other people in my situation.”

Helpful Report

Posted 4 years ago

“Well I’m sorry all Of you, that think gardening express is awful, Ive just received my order of plants which look very healthy and well watered which taking the present weather I think is amazing. They are also the size they were offered, very often I've bought plants that turned out to be just plugs - so i will report back when they have been planted and are growing - for now I’m very impressed with the service and pleased with my plants”

Helpful Report

Posted 4 years ago

“Plants arrived very late, one clearly dead, 3 in pots smaller than advertised and customer service totally disinterested. Avoid!”

Helpful Report

Posted 4 years ago

“I THINK WE HAVE ESTABLISHED BEYOND DOUBT THE TYPE OF BUSINESS THIS IS. HIT THEM WHERE IT HURTS BY ASKING YOUR CREDIT CARD COMPANY TO REFUND YOUR MONIES BACK FOR EITHER YOUR PLANTS NOT ARRIVING OR BEING DEAD ON ARRIVAL. THEY WILL. ITS QUITE EASY TO DO ESPECIALLY IF YOU HAVE AN ONLINE ACCOUNT WITH YOUR C/C COMPANY. DONT LET THEM GET AWAY WITH IT.”

Helpful Report

Posted 4 years ago

“They send you dead plants. Do not bother.”

Gardening Express 1 star review on 1st August 2020

Helpful Report

Posted 4 years ago

“Ordered 10 dahlia tubers and a honeysuckle. Honeysuckle arrived half dead and I raised a ticket with them. I did receive a response asking for photos which were included with the ticket. No response since. Dahlias have grown but not one has produced any flowers. Delivery was delayed but I can accept that under the circumstances that we are all going through. Would i use them again - absolutely NOT.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gardening Express Reviews