Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to cancel an order, made by not totally good with tech, was refused so I now have 10 standard rose trees delivered, some of which aren’t the right colour!! Won’t ever recommend this company again”

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Posted 4 years ago

“Same as everyone else”

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Posted 4 years ago

“My order took 3 weeks to arrive and I understand that, however the rose bushes are dead (I mean stone dead) the tubers that I planted have not produced a single plant!! The worst part of this is that there is no way to get hold of them... SHAME ON YOU Garden Express. Come out of hiding and face up to the absolute rubbish you are sending out and for taking people for a ride! Don't go near them.”

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Posted 4 years ago

“No sign of any goods or communication from Gardening Express. My credit card was billed more than 40 days ago. It is unfortunate that some firms like Gardening Express are exploiting the public at what is a difficult time for many during Covid-19.”

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Posted 4 years ago

“In my opinion you and your company are worse than scammers. Unfortunately I am unable to give no stars, this company doesn't even deserve my time writing this review, but you the readers do. Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the tickets, the 5 year guarantee is worthless. This is the start Mr Christopher Bonnett, 1386 London Road, Leigh On Sea, Essex, England, SS9 2UJ director of Gardening Express, deal with your problems. In my opinion you and your company are worse than scammers. Update 23 days on, I have had a call from them to send more photos, which I did 17 days ago, and no response since, they are a very poor company and i will never deal with them again, learn by my mistake and don't get scammed.”

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Posted 4 years ago

“Placed an order 5 weeks ago. No plants despatched from them and no refund either. Cannot get a reply through their service ticket system. I am thinking Gardening Express should be investigated by Trading Standards and their website closed down.”

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Posted 4 years ago

“Fake/ Scam- ordered but nothing from them . Avoid”

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Posted 4 years ago

“Ordered 10th April, order still has not been dispatched no way to contact them, this is theft do not buy from them!! I will be reporting them to bank as fraud.”

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Posted 4 years ago

“Ordered on the 9th April and have tried the mental ticket system 3 timed to request a refund with no success. You cannot contact this company direct. The delete and block comments on social media and seem to have recently deleted their instagram account as couldnt keep up with all the negative comments. Trust pilot reviews full of fake 5 star reviews and noe they see blocking peoples reviews on that. Shocking! I have gone to consumer advice to support me contacting traiding standards”

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Posted 4 years ago

“Same as everyone else I ordered on 10th April and raised a query after 4 weeks but like everyone else no response and no delivery They should not be continuing to take orders since they do not have the capacity to supply First and last time I will use this company”

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Posted 4 years ago

“Awful customer service Waiting for my order for 6 weeks and still have not received numerous attempts to make contact and just ignored. Its so frustrating when companies take the money and do not deliver. I appreciate it’s challenging timees but we’re all in it ! If I could leave zero stars I would I never leave reviews but I feel so strongly with this company and the applying services I felt i had to let others know not to buy from this company Disgusted”

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Posted 4 years ago

“Been waiting over a month but still no plants!!...had no response to my requests chasing my order or indeed to cancel my order. Totally unprofessional company”

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Posted 4 years ago

“If I could give zero stars I would!! Do not go near this company I ordered plants 10th April and still not received my order I have sent three or four ticket requests (this is the only way of contacting) one automated response back they should NOT be taking any further orders until they fulfill the outstanding orders still to be dispatched they have lost so much business from potential returning customers I would never use this company EVER AGAIN”

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Posted 4 years ago

“No plants delivered ! Will be referring to Trading Standards.”

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Posted 4 years ago

“Finally got my plants after waiting for 4 weeks. The plants are of terrible quality- I will never buy from them again. I hope they survive as they look half dead, what a waste of money!”

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Posted 4 years ago

“We ordered a maple tree 4 weeks ago, at the time they said it would only take 15 days to be delivered,after 3 weeks we emailed them and heard nothing well today it turned up looking like it had been in that box for the whole month we have been waiting for it. As you can see from the pic it is not what I was expecting. Will not be using this company again.”

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Posted 4 years ago

“Ordered back on 8th April so over a month ago and still no plants have been delivered. Have not had any communication from the company whatsoever! Awful customer service!! Should not of taken my money if they could not fulfill the order! AWFUL COMPANY - AVOID!!!”

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Posted 4 years ago

“Poor quality plants TO AVOID”

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Posted 4 years ago

“2 x lilac bush - took 6 weeks to arrive No response when trying to contact to chase up delivery. Customer service non existent. Arrived today - Very sorry looking plants - total waste of money. Have planted but will be very surprised if they survive. Will NEVER use Gardening Express again and would strongly advise everyone to steer well clear. Would have given 0 stars if that was possible.”

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Posted 4 years ago

“I don’t want to leave a review, but a comment .... like everyone else on here,I am awaiting delivery of my £100+ order, and note all the comments - however, I suggest you all take a look at the company’s Facebook page, where frequent updates are being given. Today’s update states that they are currently despatching orders from8th/9th April. My order was placed 16th April, so I won’t post a negative review yet, as I believe the FB updates are genuine. Hope you all enjoy your plants when you receive them”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews