Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give ZERO starts if I could! It is now nearly a year since I ordered from this "company". Damaged and dead plants arrived all shoved into one box on top of each other for my £75 quid. I have been complaining on their totally useless ticket system ever since. It basically is a holding pattern to keep you at bay and fob you off until they close the ticket with no resolution. There seems to be no other way of getting through to them. I am persisting as I refuse to let these people keep my money and not be accountable for shocking service and goods that are not as described and went in the bin! They are quick to take your money but impossible to contact thereafter. All I can advise is do not use at all costs. Worst company I have ever used and I really hope they are one day found out and shut down .”

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Posted 3 years ago

“Plants always in good condition and carefully wrapped. If needed customer service is first class.”

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Posted 3 years ago

“Although I have bought from Gardening Express before the last order received from them was incomplete. All enquiries regarding the shortfall have been totally ignored. Abysmal aftersales service.”

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Posted 3 years ago

“Sent me dead plants which they wanted pictures of and now want posting back at a cost that will be more than the plants are worth. All contact with them has been ignored. Dont waste your money.”

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Posted 3 years ago

“Purchase 2 months ago.Total lack of customer service... closes tickets without them being resolved. No recourse what so ever, no contact number , I wonder why, stay away from this company!”

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Posted 3 years ago

“I ordered a bamboo plant online which I liked a nice healthy specimen when the plant arrived it looked a sorrowful state nothing like the one on their website Advised me if I wasn't happy to return it when a refund would be given A very dissatisfied customer”

Gardening Express 1 star review on 22nd February 2021

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Posted 3 years ago

“I ordered plants from them, paid 48 pounds. Delivery took time but I don't mind about that, but I would like to show what they delivered first time and then what they delivered second time free of charge when I complained. I was offered a refund as they didn't have some in stock, but I was silly, I trusted to replacement delivery. I should have accepted a refund. I will never purchase anything from them ever again.”

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Posted 3 years ago

“Don't touch this company. Mouldy bulbs, ignore emails and zero customer service. Shocking experience.”

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Posted 3 years ago

“Ordered on the 30th of December! Still no plants! Emails ignored! Stay away from this cowboy company.”

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Posted 3 years ago

“I bought several plants, over 2 orders, from Gardening Express. Most were perfect and have survived but a few of them were damaged so I contacted Gardening Express and raised a ticket with them, providing photos as requested. 8 weeks on I have had no response whatsoever from them, despite my trying several times to contact them. This is very poor customer service.”

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Posted 3 years ago

“Do not order from this company!!, order never arrived, after months of emails and eventual refund demand, nothing was forthcoming, trading standards should really look into these fraudsters, Watch Dog needed to put these cowboys out of business.”

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Posted 3 years ago

“Plants arrived were not as described. I have tried to contact this company, but I have had no response. Customer service non-existent. I would never use again and if anyone does, you have been warned.”

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Posted 3 years ago

“When I ordered 2 plants their website said despatch would be within 2-3 days. After placing the order I received an email to say that in fact despatch would take up to 15 days. That was 21 days ago and no sign of the plants being sent.”

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Posted 3 years ago

“First and last time I order anything from this company. Bulbs arrived 12 days after ordering, were mouldy and some even rotten. Some others were ok but packed in a shop plastic bag with a knot and no name on them. I sent a message in their website with lots of pictures of the damaged and they emailed back more than a week later saying that they saw the pictures and the bulbs look ok. Seriously?! One of the fritillaries I ordered is black and mushy (and it smells bad) you can clearly see that bulb is not going to make. Tulip bulbs covered with green spots and brown damage on the flesh! Their Facebook page has a lot of hidden comments, so I guess a lot of silenced unhappy customers. I’m not even going to bother to write there because I know they will delete the comments. You have been warned people! Do not buy from them!”

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Posted 3 years ago

“I am a retired nursery owner. I spent in excess of £200 on advertised special offers before reading some unpleasant testimonials. My plants arrived today 12 days after ordering and I am delighted with everything. Strong bare root roses, excellent sturdy lavender and rosemary plants, 150 hyacinth and tulip bulbs just beginning to sprout and completely sound. Excellent value. Beautifully packed. Will definitely deal with this firm.”

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Posted 3 years ago

“Not impressed at all I ordered 3 plants on the 13th January. Today is the 20th and still no order. Despite advising them via several emails that I would like to cancel 2 days ago, they are now telling me that my order is in process (but not dispatched)! I wish I had read the reviews prior to ordering but will not be accepting any packages that arrive at my address. I have since ordered from another company and received my items 2 days after ordering! 22nd January 2021 So despite sending them emails and cancelling my order 4 days ago via their so called logging system, this company has ignored my wishes and decided to send the items via Hermes which are due to be delivered today between 2pm and 6pm. Unfortunately I will be out as I have a meeting but it will be interesting to see the state of the plants that have been out for delivery for several days. Absolutely shocking that they ignore your requests and send the item anyway! Absolutely disgusting company. Finally got my items and surprise, surprise, they are not what was advertised. The plant itself is ok but the pots in the advertise do not reflect what I have received. Needless to say, I WILL NEVER order from this company again. Keep the money because it is only a matter of months before people work out that this company are here to scam people and this company will surely go bust very soon!”

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Posted 3 years ago

“very pleased with citrus trees i purchased, was a little concerned after reading reviews but need not have worried, only thing wrong was one pot was damaged so no trouble to replace pot. Thank you very much.”

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Posted 3 years ago

“Truely awful customer service and no way to contact anyone to discuss. Was sent badly damaged plants and despite sending multiple photos, no one responds. Have had to chase on their chat several times, again poor response just asking for even more photos. Now the chat has been disabled 'due to Covid'. Either a one man band or the most hopeless company out there. Avoid.”

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Posted 3 years ago

“One star is the minimum i am permitted to give. they do not deserve one star! We ordered 6ft tall palms. They arrived at 3ft, they refused to accept them back and offered a 25% discount. will never ever buy from them again. They do not respond to emails, they have no phone number, you can only get them on Chat. Appalling.”

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Posted 3 years ago

“This firm is a con and I found out the hard way how disgusting their service is. I would not recommend them at all. Don’t order from this firm you will only receive shoddy products! A very dissatisfied customer.”

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Posted 3 years ago

Gardening Express is rated 1.2 based on 1,702 reviews