Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 5 weeks ago and no sign of delivery - no communication ignored my emails - I seem to have wasted over £50 with these jokers - I think they may be a scam company avoid at all costs.”

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Posted 4 years ago

“My ordered went in on 4/4/20 not received yet sent several emails no reply.my advice is do not order from this company you may not received it.”

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Posted 4 years ago

“Although my order took 5 weeks to delivery, the products arrived in very good condition.”

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Posted 4 years ago

“Disgraceful company. Ordered shrubs and trees over 1 month ago. No delivery, no correspondence or replies from my emails.”

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Posted 4 years ago

“I have had plants from them previously and was ok. However I am really unhappy that this occasion my orders has not arrived and it’s been nearly a month I am waiting. They won’t refund your money or send the item but putting you on hold by sending some automated emails . If you experience any problem with your order you will just loose your money. There’s no way you can contact them. To be honest I am fed up with them now and not going to use them anymore.”

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Posted 4 years ago

“Placed order 15th April order confirmed and money taken, no sign of any plants, have tried to contact no answer, shocking service would advice anybody never deal with them I certainly won't ever again.”

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Posted 4 years ago

“Ordered plant 22nd April, still not received and no communication despite sending 3 emails, shocking. Still waiting 4 weeks later”

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Posted 4 years ago

“Very, very long delivery times 2-4 weeks. Sometimes the plants would arrive with 60% dried leaves.”

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Posted 4 years ago

“Well I wish I has seen previous reviews before I ordered, maybe this will stop others buying from them, I placed an order on 12-04-2020 still nothing has arrived, impossible to contact them, no response to ticket trying to cancel order, they took money immediately I am now trying to get my money back luckily I paid with credit card, terrible customer service, do not order from this company.”

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Posted 4 years ago

“I ordered plants on April 11th. They arrived today (5 weeks later) and are completely dead. There is no phone number to contact them. Complete waste of £60. They should be ashamed of themselves. Profiting from people in these difficult times. Please don't but from them.”

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Posted 4 years ago

“In my opinion your company are worse than scammers. Unfortunately I am unable to give no stars, this company doesn't even deserve my time writing this review, but you the readers do. Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the tickets, the 5 year guarantee is worthless. This is the start Mr Christopher Bonnett, 1386 London Road, Leigh On Sea, Essex, England, SS9 2UJ director of Gardening Express, deal with your problems. Update 28 days on, I have had a call from them to send more photos, which I did 23 days ago, and no response since, they are a very poor company and I will never deal with them again, learn by my mistake and don't get scammed.”

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Posted 4 years ago

“They are theives. Take money and never see a plant delivered!!! Any response on Facebook is deleted unless it's positive!!! They shpul d be closed down!!! To think they have the cheek to sue otger companies for failing them when they behave like total sharks!!!!! They shpul d be shut down ...... It's time trading standards took control. DO NOT BUY FROM THESE SHARKS!!!!!!!!!”

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Posted 4 years ago

“Still waiting 3 weeks later. No communication, unable to contact. Absolutely shocking. I know all companies are going through a hard time at the moment but I don’t believe there should be a delay this long. I have a friend who ordered a small tree from the USA around the same time I placed my order-their’s has already turned up!”

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Posted 4 years ago

“Keep well away. Take your money....then can’t get you a lead time for delivery..... then ignore your tickets on their customer service portal....only reply when you write negative feedback saying create a ticket and they are a family business. I tried to support this family business and they are taking orders they either can’t fulfil or have no intention of doing so. Like I said stay well away.”

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Posted 4 years ago

“Awful service, I placed an order 6 weeks ago and still haven't received it, I've tried to contact them and you get an automated response, impossible to cancel the order even though it's still processing. Now I've read the reviews I wish I hadn't ordered from these definitely will not use again”

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Posted 4 years ago

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Posted 4 years ago

“Same situation Ordered over 150 pounds worth of plants on the 11th april. No plants. No response to tickets raised. Tried to email to cancel order no response to that either. Am trying now to get a refund through my credit card company. Fraudsters and low life robbers and they are still taking orders and peoples money. Its unbelievable that they are still able to trade!”

Helpful Report

Posted 4 years ago

“I placed my order on the 15th April, money taken immediately. I was told delivery in 5days.... nothing and no sign of my order. Sent enquiry only to receive auto response. You cannot get in touch with them and have no idea when my order will or even if it will arrive. Would not reccommend and will never use again.”

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Posted 4 years ago

“You should be reported to the trading standards agency, and all the people who have been treated so badly should do just that”

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Posted 4 years ago

“Ordered plants in April, no response to queries apart from automated ones. Have asked on more than one occasion for a refund but nothing yet. Very difficult to get hold of or a proper response to queries. Latest is they said shipped to courier but courier has nothing from them when I checked. I should have read these reviews before ordering and definitely wouldn't order again. I know times are difficult for everyone and I have been patient but their response is not good”

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Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews