Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 28th October 2024

Mark Ramsden

Gardening Express 1 star review on 2nd September 2024

Olga

Gardening Express 1 star review on 2nd August 2024

Anonymous

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking delivery, placed order over 10 days ago, still nothing. Emailed and got the same standard it could be 7-10 days if its peak season. Appalling for £6.99 delivery!!! Not holding out much hope of these bulbs being in a decent state when arrive either. There's a reason they are cheap, i'll pay more next time and go elsewhere. Avoid”

Helpful Report

Posted 10 months ago

“why is this company still allowed to trade”

Helpful Report

Posted 10 months ago

“I had to resort to emailing the legal departments of this company and their delivery arm DX delivery as I had no response to my queries and lies re delivery etc via their so-called help section on the website I would recommend this route for other complainers...it seems to get a response but I had to do a google search for the company legal department Will never use again Just waiting for my refund to be processed”

Helpful Report

Posted 1 year ago

“Plants are tiny compared to the pictures. One was half dead, another covered in fungus. Over priced rubbish and terrible customer service”

Helpful Report

Posted 1 year ago

“No plants told it was put for delivery 5/10 and again 6/10. Have messaged and no return message call nothing appalling avoid this firm like the plague”

Helpful Report

Posted 1 year ago

“Ordered 2 Daphne shrubs on the 13/6/23 total cost of £56.89. Two very small plants arrived in very poor condition, and one was dead within a very short space of time. I have tried contact via e mail and registered post with no reply at all. Shocking quality and customer service. Do not use this company.”

Helpful Report

Posted 1 year ago

“Purchased lavender plant as gift on 1st September and recipient received it on 13th September. She sent a photo and it doesn’t look much like your picture which I ordered from. It stated 7-10days in high season but this is September. Very poor service but it looks like I am not alone. There’s nowhere on Gardening Express site to communicate with anyone.”

Helpful Report

Posted 1 year ago

“I made an order under #601706027 for 4x plants and only 3x arrived. Delivery took ages with little communication. I have been chasing the additional plant for around 6 weeks now on the contact page, emails and instagram. Not one reply! I’d never use them again, absolutely poor communication and service.”

Helpful Report

Posted 1 year ago

“After 2 weeks from order, I had what can only be described as a twig delivered. I was supposed to get a plant full of buds and flowers (and yes it was in season) but definitely did not receive what was described. I'm not even sure if the twig is alive. I have filled out the online form and emailed them with pictures and absolutely no reply. You can't comment on Facebook, you can't use Resolver as they don't have any communication set up with this company, there is no telephone number and seemingly they completely ignore all emails and their website does everything possible to elude all contact with customers. Absolutely disgusted with the product received and zero customer service. I do not know how this company is in business and I would strongly urge anyone not make a purchase from them.”

Helpful Report

Posted 1 year ago

“No Customer Service at all - numerous emails have gone unanswered. Only 2 of the 6 bare root roses I purchased are alive.”

Helpful Report

Posted 1 year ago

“Oh, how I wish I'd read these reviews before using this company... I'll never use again & would advise others to avoid. Circa £40 spent on plants; *two weeks* after ordering, they arrived... All crammed into one box, crushing each other. One is diseased and dying, another simply dying... and the remaining ones have unfortunately been neglected so much, they're unlikely to ever succeed. There's barely any foliage, let alone flowers. These are not fit for purpose and could not be further from the standard of plants advertised on website. I contacted them immediately on receipt (via website, as no phone!) I've emailed 3 times... Not a single reply. Detailed photos were provided... WHAT A SCAM 😢”

Helpful Report

Posted 1 year ago

“I have had the same rotten experience as other customers. They give a fake guarantee as when you contact them via email about a dead plant they don't respond. The contact us page on their website doesn't exist. They don't have a phone number either. I will never shop with them and am blocking their emails from now. All their marketing magazines are going to be binned.”

Helpful Report

Posted 1 year ago

“I ordered 3 x large plants for c. £90 and they are all terrible - small and in bad health. No reply to my email with photographs or to the online contact form I sent (I've waited a week and nothing). The plants are too tall to be returned by carrier and you can't return in person. My review of the plants on their website has been removed.... DO NOT USE THIS COMPANY”

Gardening Express 1 star review on 25th August 2023

Helpful Report

Posted 1 year ago

“I have emailed twice, asking for advice re care of an acer plant they sold me. I then sent a reminder via their website. Nothing! They don't offer a phone number. What can you do? I realise they may have no gardening know-how to share anyway and are obviously unwilling to lift a finger if it does not involve a further immediate sale. Will avoid them studiously in future.”

Helpful Report

Posted 1 year ago

“Ordered 2 magnolia trees in April.Both arrived without labels,one had green leaves and looked fine the other one was brown and looked dead.So I did a bark sample as advised and it was BROWN!! Since then I have sent numerous e mails but have had no answer.No telephone number to contact them ,our ridiculous is THAT!!!!!!! I definitely will not buy from them ,again,maybe cheaper,but terrible service.With each e mail sent photographs.”

Helpful Report

Posted 1 year ago

“I'll tell you what went wrong.You cheated me.You took my money for 10 plants of one type and sent me two.you took my money for two cypress trees and sent neither.You have no customer service.You are defrauding the public and you are conning people out of money .You are rotten to decent people honestly putting their faith in you. In short you have become a lying dishonest company which defrauds decent trusting members of the public.”

Helpful Report

Posted 1 year ago

“Dreadful customer service. Contacted them by email about a problem with my order as it’s the only way they communicate with customers; what type of company doesn’t have a phone number. Still not heard a thing from them. AVOID AT ALL COSTS.”

Helpful Report

Posted 1 year ago

“Avoid! Variable quality plants arrived late and most of the plants were damaged. The tips of straggly osteospermums crushed in packaging, flower heads of agapanthus having lost numerous flowers and seed heads, two stalks broken and two plant pots cracked by the force of whatever had happened reaching me. I ended up with one agapanthus plant with a number of shoots, if some just stalk head tips, and a second with one surviving shoot. I can't use either the osteospermums or agapanthus for what I have in mind, but will have to put them in a less visible spot, nurse and hope they are recover next year. The customer support was dire. No apology for the delay in delivery, which was more than stated (including busy periods), and told "These are alive and healthy and we would expect them to flourish in their new environment". But what do I do meantime whilst the plants recover? That's when the shutters came down and discussion ended with restating and restating. There seemed no recognition or acknowledgement - a bit like the Little Britain sketch, "computer says no". I won't be shopping with this company again. I'd not been completely happy on previous occasions, the variable quality, poor packing, but this experience has convinced me to go elsewhere in future. The prices are on the high side for online, delivery cost ditto, quality variable, and if anything goes wrong, customer service.....computer says no!”

Gardening Express 1 star review on 2nd August 2023

Helpful Report

Posted 1 year ago

“I ordered 5 Kniphofia and relied on the picture that they were the same. I wished I'd read these reviews beforehand. They arrived in the same bag, so I do not know which plant is which. I have (I think) 2 healthy plants if I'm lucky and the bag they were in was positively putrid, so I can't see any of the plants surviving - they were just the roots which have gone in 2 pots together. There is no contact by phone with this company, neither do they answer the queries raised on their website. I wouldn't order from them again, nor would I recommend anyone else to do so. They retain the money but I feel this is obtained illegally.”

Helpful Report

Posted 1 year ago

“I ordered plants to the value of some £46 on 25th May 2023. When they had not arrived 2.5 weeks later I contacted GE and was told that they had been delivered on 13th June. An email was subsequently sent to me with a photograph taken by their courier showing the box left within a basement area. It was NOT my basement which fact I reported back to GE, offering to send them a photo of my basement if they wished to see what it looks like but I received no reply. I've been emailing them regularly since then and, again, have yet to receive a reply. It is now 24th July, 2 calendar months since I placed my original order, and all I have to show for it is proof of payment made to/taken by Gardening Express but NO plants. This firm's Customer Service is non-existent, tonally appalling as is the fact that they do not have a telephone number a customer can use to reach them. Do think twice, if not three times, before ordering anything from Gardening Express - far better to purchase from the RHS which is an exemplary supplier.”

Helpful Report

Posted 1 year ago

Gardening Express is rated 1.2 based on 1,702 reviews