Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,711 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 4 Daphne plants for £70 which were tiny when received, poor value. One of the plants didn't thrive and developed black mould. I asked for a replacement thinking they would send one out but no! They wanted the original sent back, tracked post with proof of purchase etc. and said they might send one if they have them in stock. What scammers! DO NOT BUY FROM GARDENING EXPRESS. I have since read reviews, all bad!”

Gardening Express 1 star review on 5th April 2024

Helpful Report

Posted 1 year ago

“Ordered 3 Indian summer plants they arrived with no foliage looks dead. Wrote to them they advised wait until weather warms up it’s the way they are grown. All my other plants that died off last winter are already shooting, these are still looking dead. Trimmed the top off of one plant no sign off living matter. Wrote back asking for replacements was told to do more tests, I won’t be buying from this company ever again. Any reputable company would have arranged for replacements. I didn’t want a refund just living plants.”

Helpful Report

Posted 1 year ago

“Don't buy houseplants, or any other tender plants from this company in winter. They will send them out even when low temperatures are forecast. Mine arrived with frost damage and because I didn't complain within 14 days - a period during which the damage looked quite minor they have refused to replace or refund them, so turning what may have been a simple mistake into sharp practice. Don't touch them.”

Helpful Report

Posted 1 year ago

“Poor customer service and descriptions. Expect you to pay for expensive returns regardless of the issue being caused by the lack of information on the website. Avoid.”

Helpful Report

Posted 1 year ago

“I have always used Direct Plants who I can definitely recommend for their plants and after sales service.Gardening Express I dont recommend on either. I bought a magnolia tree last after getting one flower then looking sickly it didn’t last the winter,keep well away from this company.”

Helpful Report

Posted 1 year ago

“2 plants arrived with frost damage for which a refund was given . 2 Montana grandiflora clematis arrived as a twig they look dead not as shown on screen there is no sign of life and no refund was issued even though was a return shopper.”

Helpful Report

Posted 1 year ago

“I bought 3 plants all were very well packaged and arrived on time but the coleonema was completely brown other than 1 little stem and the bamboo plants were broken and very sparse. Save your money and buy elsewhere where the plants are healthy and will grow”

Helpful Report

Posted 1 year ago

“do not bother purchasing, plants may be cheaper but customer service non existent, if plants don't grow they will only refund or replace if returned in original condition, so you have to send pots labels as well as plants that you've been trying to get to grow for a month or so, impossible”

Helpful Report

Posted 1 year ago

“Amaryllis bulbs did not grow and no interest when I contacted customer services. They said to contact with 14 days. I left it a month from planting the bulbs...surely that's acceptable timing?”

Helpful Report

Posted 1 year ago

“Absolutely shocking delivery, placed order over 10 days ago, still nothing. Emailed and got the same standard it could be 7-10 days if its peak season. Appalling for £6.99 delivery!!! Not holding out much hope of these bulbs being in a decent state when arrive either. There's a reason they are cheap, i'll pay more next time and go elsewhere. Avoid”

Helpful Report

Posted 1 year ago

“why is this company still allowed to trade”

Helpful Report

Posted 1 year ago

“I had to resort to emailing the legal departments of this company and their delivery arm DX delivery as I had no response to my queries and lies re delivery etc via their so-called help section on the website I would recommend this route for other complainers...it seems to get a response but I had to do a google search for the company legal department Will never use again Just waiting for my refund to be processed”

Helpful Report

Posted 1 year ago

“Plants are tiny compared to the pictures. One was half dead, another covered in fungus. Over priced rubbish and terrible customer service”

Helpful Report

Posted 1 year ago

“No plants told it was put for delivery 5/10 and again 6/10. Have messaged and no return message call nothing appalling avoid this firm like the plague”

Helpful Report

Posted 1 year ago

“Ordered 2 Daphne shrubs on the 13/6/23 total cost of £56.89. Two very small plants arrived in very poor condition, and one was dead within a very short space of time. I have tried contact via e mail and registered post with no reply at all. Shocking quality and customer service. Do not use this company.”

Helpful Report

Posted 1 year ago

“Purchased lavender plant as gift on 1st September and recipient received it on 13th September. She sent a photo and it doesn’t look much like your picture which I ordered from. It stated 7-10days in high season but this is September. Very poor service but it looks like I am not alone. There’s nowhere on Gardening Express site to communicate with anyone.”

Helpful Report

Posted 1 year ago

“I made an order under #601706027 for 4x plants and only 3x arrived. Delivery took ages with little communication. I have been chasing the additional plant for around 6 weeks now on the contact page, emails and instagram. Not one reply! I’d never use them again, absolutely poor communication and service.”

Helpful Report

Posted 1 year ago

“After 2 weeks from order, I had what can only be described as a twig delivered. I was supposed to get a plant full of buds and flowers (and yes it was in season) but definitely did not receive what was described. I'm not even sure if the twig is alive. I have filled out the online form and emailed them with pictures and absolutely no reply. You can't comment on Facebook, you can't use Resolver as they don't have any communication set up with this company, there is no telephone number and seemingly they completely ignore all emails and their website does everything possible to elude all contact with customers. Absolutely disgusted with the product received and zero customer service. I do not know how this company is in business and I would strongly urge anyone not make a purchase from them.”

Helpful Report

Posted 1 year ago

“No Customer Service at all - numerous emails have gone unanswered. Only 2 of the 6 bare root roses I purchased are alive.”

Helpful Report

Posted 1 year ago

“Oh, how I wish I'd read these reviews before using this company... I'll never use again & would advise others to avoid. Circa £40 spent on plants; *two weeks* after ordering, they arrived... All crammed into one box, crushing each other. One is diseased and dying, another simply dying... and the remaining ones have unfortunately been neglected so much, they're unlikely to ever succeed. There's barely any foliage, let alone flowers. These are not fit for purpose and could not be further from the standard of plants advertised on website. I contacted them immediately on receipt (via website, as no phone!) I've emailed 3 times... Not a single reply. Detailed photos were provided... WHAT A SCAM 😢”

Helpful Report

Posted 1 year ago

Gardening Express is rated 1.2 based on 1,711 reviews