Gardening Express  Reviews

“ When I reported the issue, it took them over two days to respond—an unacceptably slow customer service experience. ”

“ Plants arrived dead. Packaging terrible. They took 3 weeks to deliver. Bad customer service. Treat you like an idiot. No telephone number you can contact. ”

“ I got in touch with customer services who werent happy with the photos I sent and wanted more photos sending. ”

“ The Acer tree which was hardly alive - I immediately emailed customer service with photos and was told I should leave it a week or two - well that’s what I did and it died - I’ve contacted them again and apparently it’s my fault as I didn’t repot it!!! It did not need repotting and as I have a large collection of Acers I know what I’m talking about. ”

“ The price promise and guarantees on their website, promised that the trees will awake and start to grow; and if not, the customer service will replace or refund them. ”

“ They are a joke with an amateur approach to customer service. ”

“ Ordered 2 x 5ft multi coloured trees supposed to turn up in time for funeral service .ordered in time as website states up to 10 buisnesd days ,checked order and not even been dispatched, 4 x weeks later ,sent emails but no response, this company just seems to want money but won't bother sending any goods out . ”

“ Absolutely disgusting customer service and products well below standard. ”

“ Plants arrived totally squashed. Leaves off. Soil everywhere. Pots broken. The customer service stated that the photo's were not sufficient. Perhaps judge for yourself!! These people are a joke. ”

“ Exceptionally poor value and their customer service is not existent - order at your peril . ”