Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,711 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took my money and 3 weeks later have not delivered the products I ordered and do not reply to emails or messages in their chat service. Something very odd is happening - I wonder if they run out with people's money.”

Helpful Report

Posted 1 year ago

“ou have been warned. These are scam outfit. They send out undersized plants on purpose then offer you a £5 discount to keep them. Two months on they still won't give me a refund. You have been warned by me and the other reviews on here. Just spend the extra few pounds and buy from a garden centre or you will lose all of your money and have incorrect plants. There is no phone number to call them btw as they do not want calls. You have been warned.”

Helpful Report

Posted 1 year ago

“Worse company to deal with,place a big order,upon receiving one plants nearly dead & other was out of soil and 2 branches already/ nearly broken, contacted Garden express 4 times by chat,quick messaging and email NO REPLY. Not going to return dead plants and to bare the expenses als have no guarantee i will get my money. They claim they r cheaper than than yougarden and rest but there quality are far worse than others and small plants. Be aware don't buy from Garden Express”

Helpful Report

Posted 1 year ago

“Plant never grew or had any leaves- did the “ bark “ test as asked and dead as a door nail- no answers or contact. Absolutely rubbish”

Helpful Report

Posted 1 year ago

“We have placed a few orders with this company, but on the last delivery the plant turned up DEAD, with a broken stem. We thought, that's a shame, but we thought the Company would put the problem right, but NO, two emails and not even the decency to reply. They have turned a Customer into a NEVER AGAIN Customer who has also told family and friends. All due to what should have been a simple problem to solve with normal Customer Service. Regards Mark Walter, Northampton”

Helpful Report

Posted 1 year ago

“No customer service. Poor quality products. I will not be using again.”

Helpful Report

Posted 1 year ago

“Very low quality plants no value for money and horrible customer service that never responds Their guarantee policy is also a scam”

Helpful Report

Posted 1 year ago

“They told me my (After ordering) that my plants would be 2 weeks. The first 2 arrived after 2 weeks and 2 days. Then nothing so I wrote to say I was going on holiday and as they had missed the deadline to either cancel or not deliver. I heard nothing. Then some days later while on holiday guess what - my plants were being delivered. On arrival home, the plants were dead inside cardboard boxes. I wrote 2 more emails and didn't have a response. Plants are also weak and small.”

Helpful Report

Posted 1 year ago

“Its been more than 3 weeks and I haven't received my plant yet. There is no communication at all from them. It's abs useless. I am gutted that I didn't check the reviews before buying. Please avoid this company they are a scam.”

Helpful Report

Posted 1 year ago

“My order took 3 weeks to arrive and when it did arrive completely the wrong plant had been sent. I tried to contact them to report this and ask for a replacement or refund but more than a week later I have not had a reply to my email. Very unsatisfactory. I will not be using this firm again!”

Helpful Report

Posted 1 year ago

“I am very disappointed to make a negative comment, I bought a tree which unfortunately does not look like a tree but a stick. I have tried to contact them several times but nobody answers. A serious and respectable company does not behave like this, I would NOT recommend it to anyone.”

Helpful Report

Posted 1 year ago

“Avoid at all costs, these are scammers. Send out dead plants with a letter saying they look like they do as been stored, but give them a month or two and they will be right. Guess what, they arent and then they give you the standard line of you are over 14 days”

Helpful Report

Posted 1 year ago

“Don't use,they are basically thieves.two acers bought and within 3 months one was dead,they won't reply to me and no replacement tree even though there's a useless 5 year warranty”

Helpful Report

Posted 1 year ago

“DO NOT GIVE THIS CO. YOUR HARD EARNED CASH! BUYER BEWARE - I SHOULD HAVE LEARNED MY LESSON! I recently ordered from Gardening Express because it's convenient. Order #601577535 Order Date: 29 April 2023 I spent £180 & received some low quality compost, 2 plastic tubs & a TEENY, HALF DEAD Palm! The Palm is so far away fm the picture or the size & quality it should be, it's honestly ridiculous! I'm MISSING 3 plants. I've now emailed them 4 times with NO RESPONSE at all. Contacting my bank now as this is nothing short of THEFT. I remembered too late that I had actually ordered fm these people a couple of years ago. The order then was unsatisfactory & response was nil, but I couldn't remember the details so thought I'd give them another chance. NEVER EVER AGAIN! I'm not one for reviews but I do hate being ripped off...& I don't want it to happen to anyone else, so pls be advised; DO NOT GIVE THIS CO YOUR HARD EARNED CASH!”

Helpful Report

Posted 1 year ago

“Plants I’ve ordered have died. In fact they never grew in the first place. That’s not my issue as there is a guarantee. The problem with this company is communication. I’ve been following their recommend ‘contact us’ procedure and have not had a single response in 14 days. I’d advise avoiding this company until they sort out their customer support.”

Helpful Report

Posted 1 year ago

“I had a complaint with the quality of the product and that it was 3 weeks delivery time. I was shocked with the response from the ‘customer care’ team and their return policy. I will not be spending money returning their shoddy products. Further to this I’ve raised a complaint, receive sarcastic emails and to escalate my complaint I’m asked to write a letter and send to their ‘customer care contact’ S-J. Who I’ve already been emailing!!! Im entitled to my money back and you can have your plants back. Awful experience.”

Helpful Report

Posted 1 year ago

“I ordered 2 plants on 14th April and paid £6.99 for delivery, still nothing received. They have no phone number so can't speak to anyone! Just a stupid chat box online, but even that says someone will get back to me in 3-5 days! So frustrating! Go elsewhere!”

Helpful Report

Posted 1 year ago

“No delivery yet , order placed 2 weeks ago. No contact number and they don't respond to emails. I was actually advised NOT to email them. Horrendous!”

Helpful Report

Posted 1 year ago

“I ordered and received 3 Sunningdale Silver Pampas Grass - Cortaderia selloana Large Specimen Plant. All 3 rotted in the ground. Every care was taken with them, they just rotted. I suspect they were dead when delivered, not dormant like they were sold as. No refund or replacement offered. 5 year guarantee only applies to a few select (if any) plants and you have to keep the label and return them as they came, who is going to keep the packaging and return a mush of rotted plant, especially after 5 years! What a joke. So you have to determine if your "dormant" plant is still alive within 14 days of delivery else your are out luck returning anything.”

Helpful Report

Posted 2 years ago

“Placed an order value around £130…half the plants arrived….3 had no leaves on despite being evergreen! Made contact with their robot on line help desk….not interested Never received the balance of the order….just gave up as too stressful So for £130 all I had of any worthy were two Viburunum plants which I could have bought for around £20 each This I have since found out is an internet only set up company that works on the basic fact that no one actually does anything about this Should be closed down ….its an absolute disgrace as i am a pensioner on limited income”

Helpful Report

Posted 2 years ago

Gardening Express is rated 1.2 based on 1,711 reviews