Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used internet shopping for many years and without doubt, these are the worst firm I have ever came across. Like many others, I have waited weeks for my order and they completey ignored my emails. In a "this is money" article, they responded to the criticism by saying "anyone can cancel their order as long as it hasn't been shipped" So that's what I did and guess what? they just ignore your request! I eventually got a reply back today, saying that I couldn't cancel because the order has been sent out but "may be delayed by the courier owing to the volume of orders! They have, apparentley used the same line on numerous other people. This firm has just taken advantage of the garden centre lock down and taken everybody's orders (and money) without any concern that they wouldn't be able to fufill the orders in an appropriate time scale. Stay well away from this firm!!!!”

Helpful Report

Posted 4 years ago

“Don’t touch this Company with a barge pole!! I placed an order in April and still haven’t received the goods. Trading Standards are now looking into the matter, as according to the Consumer Protection law of 2015 goods ordered should be delivered within 30 working days. You cannot contact this Company to complain as the phone number provided proved to be obsolete. There is no email address to write to, and the only option left is to write “a ticket” on their website. All of my “tickets” have been completely ignored and my queries unanswered. They were very quick to debit my bank account of £50 plus though!! Totally unreliable, unprofessional and somewhat iffy Company in my opinion. The only reason it got 1* was so that I could write this review! Avoid avoid avoid!!”

Helpful Report

Posted 4 years ago

“Made an order for three plants on 14th April 2020 even understanding these are difficult times this is unacceptable if you are actually trading and taking peoples hard earned money. Tried to cancel order but no reply. Apparently the plants were being boxed 11 days ago after an email saying they were a real company and not a scam. Don't make an order with them!”

Helpful Report

Posted 4 years ago

“Finally after 10 weeks waiting for my delivery, which i had cancelled on 3 occasions, what finally arrived Beggars believe!! At least 80% of the plants where dead either by lack of water or just crushed during packing. This company should not be allowed to keep on trading, the service is the worst iv ever seen. A total disgrace, you should be ashamed of yourselves, do not buy from this company..”

Helpful Report

Posted 4 years ago

“Our order is, apparently, out for shipping, 9 weeks after they took our payment, and after several messages, tickets and eventually a phone call after we found a number. The MD, Chris Bonnett, also runs about 10 other gardening companies from the same address in Leigh-on-Sea, Essex. Some other reviews on Trust Pilot for 'Plantstore' are equally bad. 150+ people have joined a facebook group called 'Unhappy Customers', check them out too. I've never dealt with a less professional, less customer facing company in my life. The MD should hang his head in shame.”

Helpful Report

Posted 4 years ago

“After 7 weeks I am still waiting for plants. They do not respond to e-mails or telephone. If struggling stop taking new orders and catch up with old orders. Appalling customer service!”

Helpful Report

Posted 4 years ago

“placed order on 10th march part of order arrived last week i broke down crying as the plants i got was for my 60th birthday iam dissabled and was looking forward to seeing the plants in my garden . you guessed most wore dead emailed company numerous times no response as to date 10/6/2020 still no sign of missing order 3 months later this company need shutting down they steal money and send dead plants”

Gardening Express 1 star review on 10th June 2020

Helpful Report

Posted 4 years ago

“Ordered 3 plants on 11 Aprils and I am still waiting. They refuse to issue a refund despite my request 3 times to do this. I have now submitted this to my credit card for a refund. They are taking it up with Gardening Express.”

Helpful Report

Posted 4 years ago

“Ordered 11th April money taken 14th April, picked them over a local company who said upto 14 days delivery time, delivery time changed on their website to 2 weeks. I was assured that they would be here the week after. Nothing! Got to a month and still nothing & no communication. Got to a month & cancelled the order & asked for a refund. 10 days ago order status changed to preparing despite regular requests for a refund. Today 9th June I finally get a response to be told they can't refund or stop thd order as it is being prepared. Total rubbish, of course they could stop the order and refund it hadn't been shipped and courier collection and delivery hadnt even been arranged as I had no tracking info. AVOiD”

Helpful Report

Posted 4 years ago

“Ordered and paid for £90 plants on 13th of April. Nothing. Have contacted them several times and requested cancellation and refund but to no avail. Today contacted citizens advice after advice from trading standards and also government website for companies who are not working well during lockdown. Disgraceful company. Do not use them.”

Helpful Report

Posted 4 years ago

“Well I can only repeat what everyone else is reporting. Ordered £109 8weeks ago and still nothing except a glib " Hi we haven't forgotten you" email!! I've sent 3 emails cancelling and raised a dispute through their customer support ticket plus Resolver but it's a waste of effort as all you get is an automated response. I have purchased the plants elsewhere now SO WILL NOT ACCEPT THE DELIVERY. PLEASE PLEASE AVOID”

Helpful Report

Posted 4 years ago

“Understand long long wait but 2 packages delivered to the wrong address, one yesterday, it was also badly damaged. Kind house owner re-delivered. 2nd was apparently delivered today - not to my house it wasn’t!!. Goodness knows where it is. Your courier - your problem, my money - wasted!! Never again.”

Gardening Express 1 star review on 9th June 2020

Helpful Report

Posted 4 years ago

“they took my order and money from my account knowing full well they did not have the stock in AVOID AVOID”

Helpful Report

Posted 4 years ago

“Ordered on 19 April for a birthday gift in May. To date no plants no refund and just emails which tell me its being processed. I asked a refund but they cant seem to process this?”

Helpful Report

Posted 4 years ago

“Honestly, I want to be forgiving in these current times but this company does themselves no favours. I have ordered from 4 other gardening companies in the 10 week period since i ordered from Gardening Express. All have arrived since. I have emailed them asking them to cancel my order, after no replies to any support tickets I submitted. Hey presto, I got a response saying my item was marked for dispatch and ignoring the request for my order to be cancelled. I have since had an email telling me it's been despatched via DX next day delivery. DX have no record of the order and it didnt arrive the next day. They have ignored subsequent emails from me asking to cancel the order. I'm currently getting my bank to force the refund. If their comms were better, I might, might, just accept the fact that the order is 10 weeks overdue. But it's a total mess.”

Helpful Report

Posted 4 years ago

“My dreadful experience echoes everyones. Order costing £125.89 placed on the 6th May. When garden centres reopened I attempted to cancel, thinking transport of large plants might be difficult. I was completely ignored. Have contacted credit card for refund under section 75, BBC radio 4 you and yours, BBC watchdog and trading standards. And now magically my plants have been dispatched against my wishes as per numerous emails. I will not be accepting delivery. Please Avoid if you are considering ordering & if you are caught be in this please highlight your experience. They cannot continue to treat us with contempt.”

Helpful Report

Posted 4 years ago

“Don't order from this company!! Waited nearly 3 months for delivery, which I have cancelled 3 times via email, which they ignored. No telephone number on website for contact. Had to receive goods as with covid delivery person just leaves on doorstep. Plants in terrible condition, looks like, 1 diseased, 1 extremely squashed and misformed and other dead! And not grateful for the free gift bulbs which aren't labelled, no idea what they are! I've used many mail order companies for plants before definitely the worst by a long way! Total rip off!”

Helpful Report

Posted 4 years ago

“No customer service whatsever, waiting a month for replies to ticket enquiries as there is no other way of contacting them.”

Helpful Report

Posted 4 years ago

“ORDER 600442433 After a month emailed requesting a refund quoting Consumer Right Act 2015, advised plants were on the way. Advised they were now not needed and I would not accept delivery which I didn't. Returned plants showed on courir's tracking system.. No refund. Impossible to contact no chat, no phone ane generic resposes to emails. Contact BBC Radio 4 You and Yours, a consumer rights show Phone: 0161 836 1346 Twitter: @BBCRadio4 google for email address”

Helpful Report

Posted 4 years ago

“Absolutely awful company. Don't buy from them. And if you've already ordered but not seen your goods or received dead plants contact your bank and ask them to do a dispute resolution on the account you paid from. It's quite easy and you might get your money back.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews