Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent plants, and the company keeps you up to date on the progress of your order and delivery schedules. ( No surprise doorbells going at 9pm)”

Helpful Report

Posted 4 years ago

“They are thieves and should have their trading license taken away no order received and no refund. MY ADVICE DO NOT ORDER FROM THEM if anything goes wrong you can’t contact them. Probably the Director having a good holiday and life on our money.”

Helpful Report

Posted 4 years ago

“5 weeks delivery time, lack of communication on anything, poor produce, one product 40% Shorter than advertised, Duplication, item missing , no reply to complaints . Lovely colour Pictures bear no resemblance to product you get Just avoid this charlatan .”

Helpful Report

Posted 4 years ago

“Ordered plants last year they were wonderful, ordered again this year one of which was wrong plant and much cheaper than one ordered, despite number of contacts they keep closing tickets without reason”

Gardening Express 1 star review on 25th September 2020

Helpful Report

Posted 4 years ago

“I ordered a total of 5 Hydrangea plants and the box arrived damaged. 2 of the plants also suffered damage although one of them didn't look too healthy anyway, without the broken shoots and branches. I sent photos as requested and the only response was to say that holes were deliberately cut in the box corners to help protect the plants! No reference at all to the damaged plants despite further emails. Appalling and discourteous service.”

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Posted 4 years ago

“If you enjoy chasing refunds and being fobbed off by ineffectual customer service staff, you've found the right place. Read the reviews and don't waste your time and money with this company. I'm still chasing delivery or refund......”

Helpful Report

Posted 4 years ago

“I ordered a variety of plants and bulbs in April - which I received in JULY! The plants were delivered whilst I was out and left on my drive - with no calling card through door from courier. They were not in the best condition, but I persevered, planting them all in compost and adhering to usual rules when planting new plants. Acer pretty much dead and all bulbs came up blind - ALL of them! I could have cancelled the order and got them much cheaper locally had I known they would take so long and be such poor quality. I sent photos to Gardening Express complaining, received an acknowledgement that they were looking into it and will be in touch soon. And NOTHING!! They closed my complaint, without doing anything, I contacted them 5 days ago complaining they have closed my ticket without even getting back to me - it re-opened (probably as a result of my message) - and it was then closed again 2 days ago! I have used them before and never had problems - I will NEVER use them again!”

Gardening Express 1 star review on 23rd September 2020

Helpful Report

Posted 4 years ago

“Waste of time ordered plants April paid asked for refund to a charity. Closed down ticket . Never never use them advice to public never delivered”

Helpful Report

Posted 4 years ago

“I’ve previously received plants that are ok but one plant was dead and they don’t respond to emails or ‘tickets’ for a replacement. No customer service at all. I won’t be using them again.”

Helpful Report

Posted 4 years ago

“This company should not be allowed to trade or advertise. I ordered 3 plants on April 2nd, two arrived within a couple of weeks with the 3rd to follow. I’ve sent numerous emails with pathetic replies. They say they don’t do refunds? They don’t deliver either! It’s now September 22nd and I am still waiting for my third plant”

Helpful Report

Posted 4 years ago

“I'm giving two stars rather than one as I did eventually get a refund as the terms when ordered were 3-5 days then after I paid they changed it to 4 weeks and it actually took 7 but I refused the plants by then as I;d bought elsewhere. Had a fight for a refund, and was pretty much ignored on their ticket system and phones and chat are switched off so you can't communicate with them, but I kept fighting, got the bank involved, and today I got £97 back plus £6 interest. Not sure if it was GE or the bank who refunded, but I have got it back so I got there in the end. So you may get lucky, some people seem to get good plants, but if you don't it's the customer services that lets them down i.e. it's next to non existent.”

Helpful Report

Posted 4 years ago

“Very very slow delivery; badly packed; poor quality. Worst of all, there is no working customer service and you won’t get a refund for dead plants. Avoid at all costs - total rip off”

Helpful Report

Posted 4 years ago

“Dead plants. There refusal to even acknowledge this is unacceptable”

Gardening Express 1 star review on 21st September 2020

Helpful Report

Posted 4 years ago

“Plants in poor condition, no identification supplied on them so unsure if correct variety has been supplied.3 have since died. 2 items were missing and never supplied. Raised a ticket via their online system, waste of time as no response. Now in the hands of the credit card company.”

Helpful Report

Posted 4 years ago

“Customer service a complete wast of time, complained with photos of the state some of my Begonias arrived in. Kept getting palmed off about covid 19 which I understood and was prepared to be patient that was 28th June. I asked for an update twice and got same reply back so its obvious covid 19 is not really an excuse now its 20th September and they just have very poor customer service. I will not be buying from them again since they are unable to sort an amicable solution when you receive damaged goods on arrival.”

Gardening Express 1 star review on 20th September 2020

Helpful Report

Posted 4 years ago

“Dreadful packaging and clematis plant that is so tiny I’m not sure it will survive. Will never use this company again”

Helpful Report

Posted 4 years ago

“Plant was not as described, was too small. Contacted them by email on day of delivery, to ask for a replacement. Got a reply saying the matter has been passed to the Horticultural Manager. Over two weeks, and despite several emails, they still have not replied. I don't want a refund, I want them to honour the contract and deliver a plant that is 'as described' and 'fit for purpose'.”

Helpful Report

Posted 4 years ago

“Truly terrible. My plants arrived 1 month late, basically dead and I've been waiting 5 months for a refund. Don’t use!”

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Posted 4 years ago

“Never received order contacted so many times about refund but never receive any replies”

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Posted 4 years ago

“Ordered an acer which shows a bright red healthy plant in a pot and what was delivered bears no resemblance to the photo. Have emailed them but have not had a response. What’s my next step. Has anyone taken action against them”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews