Gardening Express Reviews

Name: Gardening Express
Rating: 1.26

1.3 Rating 164 Reviews

5 %

of reviewers recommend Gardening Express

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1.3

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Email

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this Seller – I spent over £350 on my order of various plants, half of which arrived damaged and partly dead, decayed. I immediately contacted the Seller, providing all the information requested, close-up photos etc. evidencing the poor quality, damaged goods – I merely requested a part refund for the items in question with Seller to arrange return. However, Seller categorially refused to honour the Consumer Rights act whereby Seller is responsible for the RETURN POSTAGE costs. This Seller knowingly sent dead / damaged goods on the premise the Customer would not return due to the high return postage costs. Know your rights when purchasing online.”

Helpful Report

Posted 1 day ago

“Good healthy plants and well packaged, ok delivery took a little time but can live with that, thanks, Haydn”

Helpful Report

Posted 1 day ago

“Breaking consumer law - they try to trick you into unpacking plants so they don't have to take them back if they are damaged. Also other unethical practises. My advice: when plants arrive email them to say damaged and rejected. That covers you if you then unpack them and find damage - GE will need to pay for return not you. AVOID”

Helpful Report

Posted 1 day ago

“Ordered a whole lot of plants. One of which, a tree arrived dead. They now expect me to find and pay for a courier to return the tree in order to get a replacement. I have sent pictures and they accept that it's dead, but still expect me to post a dead tree back!”

Helpful Report

Posted 1 day ago

“Firstly my 10 litre buddleja plant was due to be delivered on Thursday 9th April 2026. DX express were asked to deliver and I waited in all afternoon, and up to 9.00 pm in the evening as the delivery company said it was still on the van. Gardening Express is impossible to contact, so I phoned DX Express in Plymouth next day…..no answer…. but phone call forwarded to their main office. I was then told it was not on the van on Friday either, the reason being that DX Express deliver timed medications! I then complained until it was agreed to deliver the plant on Saturday. Yes that happened! However I had ordered a Buddleja weyerania and the label on the plant says buddleja davidii. The RHS says the latter is invasive, but how do you check with Gardening Express?. AI is all very well as an initial contact but this does not replace good customer service. Most people would prefer to speak to a human!. I will not be ordering from Gardening Express again….all other online nurseries provide contact details, either email or phone, which work well. AI does NOT work.”

Helpful Report

Posted 3 days ago

“I am not surprised gardening express has such poor reviews, I paid over £50 for some dead plants and was told there is no warranty or money back, if I could score lower than one star I would quite honestly I feel I’ve been mugged.”

Helpful Report

Posted 4 days ago

“6 out of 7 plants I bought arrived badly damaged. The 7th had one snap taking 50cm off height of a large jasmine. More than half of the stems on every hellebore and dicentra plant were snapped. There was not a single bloom or bud on the remaining stems and all but one broken stem which had 2-3 wilted blooms of dicentra. My order was sent out on the Thursday before the 4 day easter break, delivering to me on Tuesday. The condition of the plants were awful - wilted, dry, every single plant broken. I have reached out to gardening express but they will not accept that these plants have more than “minor damage” and will “perk up” within 2-4 weeks?!”

Helpful Report

Posted 6 days ago

“You cannot get hold of them - there is no number to speak to anyone. I never leave a bad review but I am so incredibly frustrated. It has been 7 days of being told it will be delivered and talking on the phone to delivery company and being told yesterday they garantee it will be this morning, to be told this morning that is has been sent back to sender due to damage? I have tried to get hold of gardening express and to my emails they respond with a a generic email answering nothing, telling me to not email more than once. This was a Mother’s Day gift and I have missed work waiting around for it to be delivered. I have never known such terrible customer service. Do not buy I can’t get hold of anyone to get a refund and I have missed mornings of work”

Helpful Report

Posted 3 weeks ago

“I received my shrub along with free flower am very satisfied as always, thank you”

Helpful Report

Posted 4 weeks ago

“Bought a phoenix canariensis palm. The price should have been £250 reduced to £99. What a bargain I thought. Until it arrived. They had phoenix canariensis palms slightly smaller priced at £99 but had sold out. I thought I wonder if they have just upped the price of the cheapest palm and then listed the cheapest one as out of stock. I am posting a picture of the one on their website and the one I was sent.”

Gardening Express 1 star review on 18th March 2026

Helpful Report

Posted 4 weeks ago

“Poor customer service. Poor quality. Abysmal packing”

Helpful Report

Posted 4 weeks ago

“Just don’t. They sent a standard rose last yr. came with no root system or branches. I complained but said “see how it goes “ I’ll tell you how it went. Just 1 tiny shoot has grown in 9 months. They don’t care”

Helpful Report

Posted 1 month ago

“Ordered two Ash and Steel tool bundles from Gardening Express. They arrived with tools missing, which were later supplies separately. Both hand forks bent our of shape within the first five minutes. We were partially refunded. On first use the spade folded inside out. We were informed we were outside of our guarantee period and nothing could be done. All the tools were used for light work only. Highly recommend anyone looking for tools steer clear of this company; how they can sell this tat in good conscience is beyond me.”

Helpful Report

Posted 1 month ago

“This is a very bad company to deal with. I purchased over £100 worth in plants and when I got my delivery two of them were came in a very bad condition, after being back and forth with them via emails because you cannot speak to anybody on a telephone, they just washed their hands and they didn’t want to know anything about it. So please think twice before you spend money with this company, as they don’t care. Very bad customer service, absolutely disgraceful.”

Helpful Report

Posted 2 months ago

“My ceanothus californian lilac tree arrived exactly as described well packaged. Very healthy and a great price. Great communication. Will definitely ordering again 👍”

Helpful Report

Posted 2 months ago

“Terrible service do not order from them I ordered 5 x 2 small trees of the items have not been received I contacted GARDENING EXPRESS LTD and they told me that they have been delivered I explained they had not and they disputed this I asked them to ask the courier but they just keep asking me to take pictures of the 5 plants received I am abroad until march and they say they will not refund until I take pictures of the trees I have which seems strange as I am not disputing that I have received the 5 trees their support is just someone who goes around in circle trying to wriggle out of their responsibility i had make a dispute on my credit card the first I have ever done so. Best use one of the more reputable suppliers just look at the reviews on here have you ever seen on so low at 1.2 this says it all about this outfit shame I could not give none as 1 is too much”

Helpful Report

Posted 3 months ago

“I bought online a ‘Large Snowy White Cyclamen’ plant on 1 Dec 2025 from Gardening Express. The plant arrived 18 days later in a dreadful state. The packaging (a long thin brown cardboard box) was far too narrow & tall for the plant. There was no packaging material - nothing. Furthermore, the box was bashed & the top fully open exposing the plant to the elements. The plant was undersized, bone dry, with torn leaves, and the few white flowers that remained on this poor specimen were damaged & hanging. The plant looked like something you would see on the reduced/half dead trolley at a garden centre. What an absolute disgrace it was. Absolutely nothing like the stock photo on their website. Straight away I contacted the company. I took videos, photos etc of this plant & the packaging. There is no telephone number for this company, all correspondence is via email. They are very slow to reply. They state you need to provide photos, A4 white packing sheet (which I did not receive) white label of plant etc. I provided this. After a lengthy period they reply & again request the same information you have previously provided. You reply stating you have sent it, but you do it again & AGAIN they state we need the following … you get the drift! It’s like being on a hamster wheel. It’s like they are being deliberately evasive & they are just trying to wear you down so you stop contacting them. Not once did they apologise or were even empathetic. It is a very strange shopping experience that I have never had before. I have read on other review sites people describing this firm as ‘cowboys’ & ‘cons’. All the negative terrible reviews are similar to my story. I wish I had read the reviews before my purchase. DO NOT BUY FROM THIS COMPANY! You might as well go & throw your money down an open drain. How Trading Standards & such like have allowed this Company to continue to trade is beyond me. Believe all the terrible reviews you read - they are true, avoid!”

Helpful Report

Posted 3 months ago

“Incomplete Delivery and Uncontactable Customer Service I wish I'd read all these other reviews before ordering! My order was delivered (over a week late) missing the two main items – though these were marked as dispatched – they don't provide a telephone number and there is a backlog on responding through their website. And the courier wouldn't engage as complaints have to come from the sender. It now traspires that even though part my consignment was returned to them undelivered, they didn't do anything about this and are now requesting a long list of photographs – including of the paperwork which, several days later, it's a miracle we haven't disposed of.”

Helpful Report

Posted 4 months ago

“Ordered plants arrived in a bad condition. Contacted your company many times, you asked for pictures l supplied two lots at two seperate times. Since then you have stopped communicating with me!! Plants dried out/badly damaged or in poor condition one with all the flowers missing! Flowers weren't in the box so sent out like that! Squashed and rammed into box. I've since sent a few more emails been ignored!! Do not buy from this company they send out poor plants and ignore issues they cause. I've read plenty of complaints l wish I had read them before I wasted 50 on these plants don not buy!”

Helpful Report

Posted 4 months ago

“Plant missing from a delivery. Despatch note showed it had not been marked as being included in the package. When they were emailed they asked for photos of all the plants which had been delivered - why??? I could not send a photo of the missing plant! Clear photos of the despatch note were sent. Since that first initial contact i have not received any further information, despite five further emails to them.”

Helpful Report

Posted 4 months ago

Gardening Express is rated 1.3 based on 164 reviews