Gardening Express Reviews

Name: Gardening Express
Rating: 1.22

1.2 Rating 135 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

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Metrics

1.2

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an Albizia Julibrissin Rosea – Silk Tree. It arrived in awful condition — thin, unhealthy stem, broken branches, wilted foliage, and a cracked pot. Packaging was crushed and torn despite being marked as containing live plants. I returned it at my own cost. Gardening Express refunded only the purchase price and refused to cover return postage, even though the plant was faulty. Under the Consumer Rights Act 2015, retailers must pay reasonable return costs for defective goods. Worse, when I tried to resolve this, their support system warned that following up could cause my query to be marked as spam and pushed further down the queue. After weeks of waiting and even sending a formal Letter Before Court Action asking for the return postage and letter costs, they still ignored me. Poor product quality is one thing — but ignoring consumer law and discouraging follow-up by threatening to mark customers’ emails as spam says a lot about their attitude to service. I wouldn’t recommend buying from them.”

Gardening Express 1 star review on 28th September 2025

Helpful Report

Posted 5 days ago

“Ordered two ‘statement’ Cypress trees Advertised as such 150cm tall a pair of trees. Arrived after a lengthy wait, and trees were spindly with huge areas of just trunk and no growth, both trees were small with damage to branches and certainly NOT statement trees! Photos sent to Gardening express with no follow up from them, unable to call as no number! Not at all recommended”

Helpful Report

Posted 1 week ago

“I made an order in May 2025 for trees, roses and some bulbs. Delivery was supposed to be 3-5 working days. Got a parcel after 6 weeks with numerous emails and requests on the website with an automated reply. 2 out of 3 trees were dead, 1 was missing. 3 out of 4 roses were dead. Bulbs were missing. Until today, September 2025, sending emails with no reply or resolution.... The website is complete SCAM as for me. The most awful experience, service and quality.”

Helpful Report

Posted 2 weeks ago

“If I could give a zero I would. Ordered the xxxl olive tree and received something which certainly didn’t match the description! Contacted them several times and heard nothing back.. no tel number and only contact is the contact form which they ignore. Disappointed, disgusting company!”

Helpful Report

Posted 2 weeks ago

“Awful company. They don’t deliver the goods, switch off negative social media posts, ignore your emails, lie about issuing refunds. How on earth are they allied to trade without a robust complaints procedure??? Still waiting for refund from goods that should have been delivered in June!!”

Helpful Report

Posted 2 weeks ago

“Received a half dead undersized not as advertised bamboo plant . Complained to them numerous times . Extremely unwilling to refund or exchange plant . Totally against my statutory consumer rights . Levi the customer service person . Extremely unhelpful and rude . After reading many other reviews and finding out they have been investigated by BBC watchdog . I wished I had never used them. I never will again . Disgusting company.”

Helpful Report

Posted 2 weeks ago

“Would have given zero if an option - please don’t order from them . Ordered plants in April - took about eight weeks to deliver - arrived crammed into one box - tree 30cms shorter than advertised and damaged with branches broken in box , the remaining plants were dead and have not resurrected. Sent over 50 plus emails and photographs - zero response . Sadly I’ve since seen they were investigated by BBC Watchdog for all the reasons listed - seems they have learnt nothing , how are they still trading - no wonder they don’t have a contact number . Avoid at all costs as you’ll be out of pocket with dead plants !!”

Helpful Report

Posted 3 weeks ago

“Ordered plants on 26 June 2025, didn't arrive. No response from customer service despite repeated communications from me. No plants and no refund over two months later.”

Helpful Report

Posted 3 weeks ago

“Echoing the comments below. My order was a month late and consisted of 3 dead aliums and 3 dying and now dead lupins. I have complained 4 times and received no response to my refund requests. Terrible customer service. Any complaints disappear into the ether and you get no email notification copying you in and no helpline number. Which I suspect is all designed to make it as hard to complain as possible. Refund still not received for an order placed in early June.”

Helpful Report

Posted 1 month ago

“Terrible company. They haven’t deliver big part of my order. I kept writing them but never heard anything back. Do NOT buy!”

Helpful Report

Posted 1 month ago

“Would leave no stars only the two plants I did receive were nice if in substantially damaged packaging. Four plants not received by us and we were informed that they had been returned by courier beaut damage in transit. Several emails and two months later almost still waiting for refund on plants not received. Company has gone silent on me. I spent 97 pounds, it’s enough to lose.!!! Horrendous customer service!!!”

Helpful Report

Posted 1 month ago

“They sent me dead plants and they don’t respond back to sort out the problem. They take your money and you are left out of pocket”

Helpful Report

Posted 1 month ago

“Sent me a dying tree”

Gardening Express 1 star review on 18th August 2025

Helpful Report

Posted 1 month ago

“Ver poor quality plant sent,says on there web page under Plant quality statement that " all plants are continuously being check for the quality prior to shipping and regularly inspected by defra for pest and disease" they must be sleep working for the state of the plant sent to me”

Gardening Express 1 star review on 9th August 2025

Helpful Report

Posted 1 month ago

“I took delivery of a 5-6ft Clematis Alpina in very poor condition. Date on delivery note in box confirmed it had been boxed up for 8 days without light & water before it arrived. Reported my complaint to Gardening Express via there in-line firm but never heard back. £80 down the drain. Avoid using Gardening Express at all costs!”

Helpful Report

Posted 2 months ago

“They failed to deliver most of the items in my order and have failed to reply to repeated requests for a refund. They simply do not reply to their online forms (which is the only way to contact them). I am still trying to get a refund seveal weeks after placing my order and am now reporting them to Trading Standards. Awful company and a rip-off organisation - they should not be allowed to trade.”

Helpful Report

Posted 2 months ago

“Three months later waiting for a refund on goods that I never received”

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Posted 2 months ago

“Acer came in loose soil and roots are not connected to dry soil, leaves are dry or burnt, delivery was not at the time suggested, one plant was not delivered, pots all hydrangeas had not flowers as at was on photos. Very unhappy. Avoid the company . Its not good at all. I spent a lot of money in vain Tanya B”

Helpful Report

Posted 2 months ago

“Terrible customer service which has turned non existent. Spent around £130. Waited ages for delivery. Lavender practically dead. Plant in smaller than advertised pots. Other plants were fairly small in general. One had brown leaves. Complained, had an initial response 21st June, asking me for details, I responded quickly with their required answers. Nearly 3 weeks later I have heard nothing back and am left with 2 plants which I can't throw/plant or return because I've had no response.”

Helpful Report

Posted 2 months ago

“I have had good plants and service for a few years from Gardening Express, however, this year is really bad. I ordered plants and an arch on 10 June and only one of my plants has arrived and it is 8 July. I have emailed twice and no response back. I don't know what has changed this year but they need to let people know if there is a problem, not leave us hanging. I will not buy from them again.”

Helpful Report

Posted 2 months ago

Gardening Express is rated 1.2 based on 135 reviews