Gardening Express Reviews

Name: Gardening Express
Rating: 1.32

1.3 Rating 85 Reviews

7 %

of reviewers recommend Gardening Express

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1.3

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Live Chat

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Gardening Express 1 star review on 17th July 2024

Disappointed Seller

Gardening Express 1 star review on 23rd June 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only issues I have with gardening express is the check out . Every time I go to check out I have do it multiple times. And the way they rap up their plants . But their plants and flowers are amazing . Great value for money to.”

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Posted 11 months ago

“Please stay clear of this Company. go to your local garden centre much better,”

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Posted 2 years ago

“Money back guarantee is a total waste of time. Ordered a plant in may 2022 (lespedoza)and after six months still looks like a twig nothing like showing on website. Cannot speak to anyone other than a bot. And response is I should have to pay to return it to them would not accept photos. Cost of return is too expensive when you are a pensioner will never use them again”

Gardening Express 1 star review on 22nd October 2022

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Posted 2 years ago

“I dont recommend anyone to buy from this fraud company, if you order fresh plants they will deliver after 6 or 7 weeks all dead plants and not as specified in their site. never buy from them ,absolutely rubbish and cheap quality products.”

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Posted 2 years ago

“Before I state what happened to us, I would like to point out that anyone receiving an unacceptable or not as described plant should complaint and ask for a refund, and not be fobbed off. Please read "The Consumer Rights Act 2015" article on the MSE site, where this is all explained simply and clearly. If what you have contracted to receive, and what you receive is not broadly similar, then you are entitled to a refund, as the item is "not as described". Don't just shrug it off and let them get away with it! We would have been pleased to discuss and negotiate, maybe a partial refund, but no, Gardening Express had to dig their heels in and be stubborn. This was our experience (Order # 601269159) ............ Awful shopping experience. Ordered Photinia which looked wonderful online. What we received was a pathetic specimen with only 3 small and sparse branches. The top of 1 branch was broken. No means of discussing this with a person, so had to spend 1.5 hrs "chatting" online. Got nowhere - apparently the plant was acceptable and therefore return would have to be at my cost. They would not accept that the item was "not as described" and therefore contravenes the Consumer Rights Act 2015 which states that if an item is not as described, then the seller pays for the return. It was talking to a brick wall, and by this time I had been transferred to the Customer Services Manager !! She told me the plant was a "JUVENILE", and that it would be lovely in a few years time !! I didn't buy a juvenile plant, and if this is normal practice, then the Consumer Rights Act 2015 stipulates that this key information needs to be prominently stated, and not hidden somewhere. She told me that this (the juvenile plant) is clearly stated on the website. I checked and asked where? She refused to answer, clearly a lie. Absolutely ridiculous !! I asked how to raise a complaint, and was told to write a letter. Their motto "refuse to co-operate and make the customer's life as difficult as possible in the hope that they give up" - (most probably do, but I don't and there will be consequences as a result). Naturally, the reply to the complaint was "we will refund", and not even an apology for the 3 hrs I wasted on this matter, plus the frustration of it all. And they did not ask for the plant back, because they knew they would have to bear the cost of this. Never again will I order from Gardening Express, and I will make every effort (online and face to face) to share my experience with other gardeners, family, and friends. This will be a just reward for Gardening Express who treat customers as if they are totally unimportant.”

Gardening Express 1 star review on 12th April 2022

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Posted 2 years ago

“Dead plants, poor customer service, no refunds. Will never use again.”

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Posted 3 years ago

“I paid over £20 for a Sambuco Nigra, it was a small stick with 1 leaf. Absolute rubbish, customer service rubbish too. Will not buy from this company again.”

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Posted 3 years ago

“Gardening express = Cowboy company who send out dead plants and refuse to uphold their replacement policy or refund the items. Please read all the negative reviews online before you decide to make a purchase. Absolute shocking customer service with no telephone line to make a complaint.”

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Posted 3 years ago

“Awful. Wrong plants delivered, can’t contact them, no refund. After more than two weeks of great persistence, they blatantly lie and tell me they are the right plants, when I can clearly see with my own eyes that they are not! Amazed they are allowed to continue to trade given the huge volume of complaints about them. Impossible to get a refund - they simply will not process a refund. Avoid at all costs.”

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Posted 3 years ago

“If I could leave no stars I would, ordered plants 6 weeks ago & still waiting. No contact number, online form "inactive", no email address. How does Chris Bonnet sleep at night, taking people's hard earned cash & not delivering the goods. How I wish I'd read reviews before purchasing from this scamming company!”

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Posted 3 years ago

“Total unmitigated frauds. Rubbish quality delivered but no response whatsoever from this company even when signed-for registered letter was sent to CEO. They then had temerity to continue to bombard daily with invitations to repeat their torture.....”

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Posted 3 years ago

“I ordered a large number of plants from Gardening Express in the autumn. Many arrived in very poor condition and have died. I have repeatedly tried to contact Gardening Express. The only way of doing so seems to be by raising a 'ticket' on their website. I have had no response to my messages.”

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Posted 3 years ago

“I ordered two Van Gogh cypress trees, described as being between 120 and 150cms tall. The specimens that arrived were barely 100cm tall and were thin and immature looking. Like others, I have had no response at all from the company, despite raising a 'Support Ticket' and sending an e-mail over a week ago. This appears to be the 'modus operandi' for Gardening Express, simply to ignore any complaints and negative feedback I am annoyed with myself for not reading reviews of this company before doing business with it. Had I done so, I would have gone elsewhere and you would be well advised to do likewise.”

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Posted 3 years ago

“Placed my order in April of this year and 6 months later I have still not received my order. Be very careful using this company. They have not delivered and don’t care, despite several communications, I am still awaiting the order or a refund.”

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Posted 4 years ago

“Everything! No product after 13 weeks. Quick enough to take my money!! Stay well clear of this company.”

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Posted 4 years ago

“I ordered a lot of plants from this company at the start of lockdown. After they took my money, nothing happened for 10 weeks ... then they delivered several boxes of dead and nearly dead plants. I raised a support ticket on their website (all plants are guaranteed) and received a reply apologising and letting me know tier 2 support would be in touch shortly (raising a ticket is the only way to contact support - no telephone number, no email). A month passed and nothing! In frustration I went onto their Facebook page and began posting details of my experience. I was surprised to then receive a series of messages via Facebook Messenger reassuring me that someone from management would resolve the issues I had faced very shortly. Nothing after a week except the same platitudes and promises. They claim they cannot locate my original support ticket on their system even though I can and have sent them a screen shot of their website showing it and their initial response! Worst company I have ever dealt with. Only gave one star because none is not an option. SCAMMERS - please beware. As others have pointed out, ALL the positive reviews on Trustpilot are "INVITED REVIEWS" meaning they were actively sought by Gardening Express after they knew they had delivered what they were obliged to.”

Gardening Express 1 star review on 8th August 2020

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Posted 4 years ago

“Finally had email today,placed order 18 April. Part order delivered couple weeks ago after I repeatedly requested a refund,but they just ignore you. I will NEVER deal with this company again. When the plants arrived I was not impressed. How a company can blame covid for delays, they took all lines of contact away, so you could not contact them. I had umpteen ticket slips. They totally ignore customers. I really can say that I have never had such a dreadful experience with any online purchase I have had. BE WARNED!!!!”

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Posted 4 years ago

“This company is acting fraudulently. I wish I had read the reviews here before wasting my money. The only department working well is the one that takes your money within hours of you placing your order…shame the rest of the company fails miserably!! We placed our order in April and are still waiting…we have requested a refund via their ticket system, but our request is repeatedly being ignored. This is probably because they are spending their time creating their own 5 star reviews…SHAMEFUL behaviour In my view this company is using the Covid situation as an excuse to take money from customers and not supply the goods.”

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Posted 4 years ago

“AVOID AVOID AVOID Chris Bonnett...You should be ashamed of yourself You helped yourself to my money 3 months ago, but the courier lost my plants and you are ignoring my requests for a refund...absolutely disgusting customer service. I wish I had read all the bad reviews before trusting you!!! BTW when you leave your own company a 5 star review...this is FRAUD If you feel like doing the right thing, my order number is 600485891”

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Posted 4 years ago

“They take your money instantly then take months to deliver. No way to contact them except by mail then you get standard useless reply.”

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Posted 4 years ago

Gardening Express is rated 1.3 based on 85 reviews