Hamilton Gas Products have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Good price and 1st class service.......thank you!
”
- Bob Rowe
“
Quick efficient service at a fair price
”
- David Procter
“
Very good quality boiler and a good price
”
- Peter
“
Competitive pricing, Disccussed my purchase with sales person very helpful, fast delivery to southeast of UK
”
- Robert
“
Way to order, quick delivery and received within 48 hours
Only issue was that the gas pipe was date stamped 2023 which means it will have to be changed again in 3 years time and not in 5 years die to motorhome habitation checks.
”
- Andrew
“
Well packaged, very quick delivery.
”
- William
“
Delivery fine but then discovered that product ( campinggaz chef double burner) could not be used indoors and therefore useless to me. Company's returns policy wants me to pay for costly postage from England to NI.
”
- Alan
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I ORDERED THE MINISIT 0.710.744 AND RECEIVED THE 0.710.743. I HAVE CONTACTED HAMILTON REGARDING THIS AND REQUESTED A RETURN BUT TO DATE HAVE NOT RECEIVED ANY INFORMATION OR CALL BACK. I AM UNABLE TO USE THE VALVES AS THEY HAVE A DIFFERENT THREAD NEAR THE TEMPERATURE SENSOR. DELIVERED ON TIME BUT AS FOR RETURNS IT SEEMS NOT INTERESTED EVEN THOUGH I OFFERED TO PAY A RESTOCKING FEE.
”
- Anthony
“
Product arrived damaged, product was collected by DPD, weeks later no refund as promised.
”
- Steve Harrison
“
Product went missing, left high and dry, had to make lots of phone calls eventually had to get refund
”
- Alison
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
Good price and 1st class service.......thank you!
”
- Bob Rowe
“
Excellent prompt service, great product. Would highly recommend.
”
- Antony
“
Good service, quick delivery and product as described. Thanks
”
- Judy McLaughlin
