Hamilton Gas Products have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
As ordered on time arrival at a good price
THANK YOU
”
- DANNY
“
On time, on price.
”
- Anonymous
“
Great price fast delivery great service
”
- Garry
“
Delivery on time. Good packaging no breakages. Chimney pot Cowl as described. Value for money.
”
- David
“
Easy to order, great range and very efficient delivery!
”
- John
“
Great price fast delivery great service
”
- Garry
“
Delivery fine but then discovered that product ( campinggaz chef double burner) could not be used indoors and therefore useless to me. Company's returns policy wants me to pay for costly postage from England to NI.
”
- Alan
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I ORDERED THE MINISIT 0.710.744 AND RECEIVED THE 0.710.743. I HAVE CONTACTED HAMILTON REGARDING THIS AND REQUESTED A RETURN BUT TO DATE HAVE NOT RECEIVED ANY INFORMATION OR CALL BACK. I AM UNABLE TO USE THE VALVES AS THEY HAVE A DIFFERENT THREAD NEAR THE TEMPERATURE SENSOR. DELIVERED ON TIME BUT AS FOR RETURNS IT SEEMS NOT INTERESTED EVEN THOUGH I OFFERED TO PAY A RESTOCKING FEE.
”
- Anthony
“
Product arrived damaged, product was collected by DPD, weeks later no refund as promised.
”
- Steve Harrison
“
Product went missing, left high and dry, had to make lots of phone calls eventually had to get refund
”
- Alison
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I fully recommend cooperation with the company Hamilton Gas Products, it is a very serious and professional company that respects its customers, very fast service and shipping of the ordered tools and materials.
Happy New Year to the entire team.
”
- Eryk
“
Amazing service! Ordered around 4pm the day before Christmas Eve and it arrived on Christmas Eve! Very impressive, thank you.
”
- David
“
Couldn't fault the service part is just as described and a great deal.
”
- Peter
