Hamilton Gas Products have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great price and speedy delivery.
”
- Andrew
“
Great product at a good price.
”
- William
“
good price and a fast delivery
many thanks
”
- Stephen
“
Good quality products as always.
Fast delivery.
”
- Paul
“
Great price and speedy delivery.
”
- Andrew
“
good price and a fast delivery
many thanks
”
- Stephen
“
Delivery fine but then discovered that product ( campinggaz chef double burner) could not be used indoors and therefore useless to me. Company's returns policy wants me to pay for costly postage from England to NI.
”
- Alan
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I ORDERED THE MINISIT 0.710.744 AND RECEIVED THE 0.710.743. I HAVE CONTACTED HAMILTON REGARDING THIS AND REQUESTED A RETURN BUT TO DATE HAVE NOT RECEIVED ANY INFORMATION OR CALL BACK. I AM UNABLE TO USE THE VALVES AS THEY HAVE A DIFFERENT THREAD NEAR THE TEMPERATURE SENSOR. DELIVERED ON TIME BUT AS FOR RETURNS IT SEEMS NOT INTERESTED EVEN THOUGH I OFFERED TO PAY A RESTOCKING FEE.
”
- Anthony
“
Product went missing, left high and dry, had to make lots of phone calls eventually had to get refund
”
- Alison
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
Tried to offload out-of-date products onto me. When complained, couldn't have cared less. Still waiting on my refund!
”
- Philip Johnston
“
Fast service, excellent to deal with.
”
- Anonymous
“
I spoke to Alan on the phone and he was more than helpful arranging for my product to be delivered on time. Great service will definitely use this company in the future.
”
- Joe Pettigrew
“
Service 👍but coals too big can you help me?
”
- Colin
