Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Jerry

Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE. The sales team will promise the earth to get the business. If you are not careful when it comes to renewal will increase. In my case they increased my no claims bonus to 16 years and increased the insurance premium by 100% rather than reducing it. When calling customer services I was given the run around the houses and no proper explanation. Daylight robbery!!”

Helpful Report

Posted 8 years ago

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Posted 8 years ago

“I found the quote for bringing my second vehicle onto the policy was misleading. The documents when they arrived were incorrect, which leaves me feeling low on confidence when thinking about Admiral”

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(Car Insurance) - Posted 9 years ago

“Cancelled the policy because of the attitude of the sales rep who doubted my integrity because I didn't have some information to hand. Also, the suggested price on the price comparison website had no bearing on the quote offered. Will not use them again.”

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(Car Insurance) - Posted 9 years ago

“Someone ran into the back of me . I put a claim in , and heard nothing back from them .Also when I bought the policy , I asked would I receive paper work ? And was told yes . I received nothing . It was all done on line . Extremely unhappy .”

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(Car Insurance) - Posted 9 years ago

“They wanted an exact count of the trees in my area - went somewhere else”

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(Home Insurance) - Posted 9 years ago

“I was fast asleep in bed on the 6th night of June 2015 when I was woken by metal on metal at a loud volume below our bedroom window . The offender drove off in great haste , our lovely caring police decide not to come out when I phoned them. The operator told me to ring 101 who put the phone down on me . The local police commissioner response was to " lose" the transcript of the recorded message . Yes really ! The offender wrote off our Canadian visitors hire car. ( most of the loud noise )The offender took out the back corner of my own vehicle on his way to the hire car. Luckily I was insured with Admiral . I reported what had happened and set in the repairs job in motion. However unfortunately my insurance with Admiral needed renewing a few days later so they kindly doubled my premium . Very caring ! Very understanding ! It is only beaten as poor service by Allianz our house insurers ! ( yes the house was damaged by pushing hire car in to a bay window . Their service beggars belief !”

Helpful Report

Posted 9 years ago

“We have been with Admiral for years and, of course, it's been fine to the point where we needed to make a claim. Our car was stolen as part of a burglary. After the stress of that and the police confirming they had given up looking for it, we dealt with Admiral's claims team. I can't fault the friendliness and professionalism of the individuals I spoke with, so 2 stars for that. BUT 2 things left us angry and bitter: Firstly, it took MONTHS to settle the claim, meaning we continued to pay interest on our car finance for ages and meant we were unable to move forward in getting a replacement car. Worst of all though, Admiral use the glass guide to value the car. The Glass guide (we've used this on a tonne of specific car searches) consistently values cars at private and trade levels, under the reality of the market. Admiral don't use the valuation of the trade price, they use the lowest, arbitrary price. This means they don't take in to account the retail mark-up or, simply the reality of what a model is being sold for on the open market. I gave examples of our exact model and mileage (we had loads of extras/specs as well, but we ignored that) that were priced at at least £4,000 above what they were saying the car was worth. They moved £500, but the reality is that were left with a trifling amount of money and left feeling totally ripped off by Admiral and the industry as a whole. Surely a car, like everything else in the world, is worth what it costs to purchase in the market place - not what some random website/ single organisation says??”

Helpful Report

Posted 9 years ago

“Poor”

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(Car Insurance) - Posted 9 years ago

“Do not understand how they justify there renewal quotes. Been with these for 4 years now and each year my renewal quote has doubled (without making any claims), yet when you go on gocompare they are the cheapest so have to start as a new customer each year. This year I am done being a loyal customer a greedy insurer!”

Helpful Report

Posted 9 years ago

“This company takes only and never gives anything back, corrupt like the most of the insurance companies in this country,”

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(Car Insurance) - Posted 9 years ago

“I have to say. admiral have always got our information wrong every renewal date. We have so much trouble getting the policy's we want. This year being no exception. However after many phone calls. Two months on we have finally got things sorted. So I would like to thank Catherine Sterio and and Anthony Groves for taking the time to help and resolve the issues. Please continue to record the calls they come in handy for us customers.”

Helpful Report

Posted 9 years ago

“Very poor service”

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(Car Insurance) - Posted 9 years ago

“Wouldn't recommend, ask to send copies of things in with no explanation why”

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(Van Insurance) - Posted 9 years ago

“Unhappy with my experience when I was hit by another car driver in Dec 2014. V little communication from the insurer regarding how long my claim will take,how much I am entitled too.I am still in pain with my back and neck -physio can't help me and has requested that my insurer puts me in contact with a consultant,I'm still waiting. I have been unable to return to work as a teacher.”

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(Car Insurance) - Posted 9 years ago

“Would not recommend to anybody!!”

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(Car Insurance) - Posted 10 years ago

“I was quoted a great price as I was halfway filling the online form, and customer service rep from admiral (I believe a Welsh Company too!) phoned me saying he could help me complete the form on the telephone. I told him that on my previous insurance that I had a water leak and reported it to them. After talking to my previous insurers about the possibility of making a claim. Which I did not do ( I had the job repaired for £5.00 using my friend who is fully qualified!) After telling the admiral rep this he said he was going to make a record (I could hear him typing in) that would be seen by all insurers and if I remember he added £170 on top of the online quote,, just for me reporting the incident to my insurer without even making a claim! So no I cannot recommend this company to anyone. It was wrong for them to contact me in the middle of completing the online form on your site with a view to increasing the online quote. Regards”

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(Home Insurance) - Posted 10 years ago

“Asked 3 times for email on paper work still never received them!!!”

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(Car Insurance) - Posted 10 years ago

“waste of time.”

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(Home Insurance) - Posted 10 years ago

“Not easy to access admiral especially emergency situation. Still bit insecure without documents on my hands when there is no internet connection in countryside how do I contact them for help which needed to be looked into.”

Helpful Report

(Car Insurance) - Posted 10 years ago

Admiral is rated 2.6 based on 1,668 reviews